Rich Moscoso Email & Phone Number

Fremont, California, Us

Fremont, California, Us

Support Engineer with the newly established Pro-AV vertical, providing support and resolution to issues related to Pro-AV Cameras, Camera Controllers, Wireless Presenters and various workflows. • Performed technical training, Webinars, Demo’s with customers and various partners related to Pro-AV equipment and network environments. • Responsible for pre and post-sale support, integration or training for Pro-AV equipment.• Supported other business units, Customer Support, and Engineering with issues that were more involved or more complex.• Created SOP’s, Documentation, How to Videos, for various use cases, HoW’s, K12, Higher Ed, Enterprise, Healthcare, Broadcast for company Pro-AV video products.

Hawthorne, California, Us

Supported and resolved issues at customer sites related to the Symmetry Security Access Control system. • Performed onsite technical interface with customers and supported unique network environments. • Produced technical onsite trip reports for all services rendered while at client site.• Supported other departments such as Engineering, Reliability and Maintainability, MIS and Quality.• Cultivated effective customer and partner relationships, creating a personal yet professional atmosphere.• Supported BoA Symmetry Enterprise Network, Client/Application/Database Servers.

Wall, New Jersey, Us

Participated in all phases of a project, including but not limited to Pre-Sales, Integration Support and Post Sales Technical Support. Supported pre-sales functions relating to Healthcare efforts all across the country.• Gathered customer requirements, providing comprehensive technical solutions and proposals that include conceptual design drawings.• Participated in the design of Yorktel Healthcare standard products and services and applying them to specific customer environments.• Supported integration efforts, including overseeing installations, monitoring sub-contracted team members, and provided feedback after installations.• Experienced and broad technical knowledge of Video Conferencing and Healthcare, as well as overall A/V systems integration best practices and standards. • Experienced with endpoint and infrastructure hardware and software from Cisco, Polycom, Vidyo and others, ability to architect optimized solutions for a wide range of customer requirements.

Wall, New Jersey, Us

Performed the installation, replacement and/or configuration of integrated system components, networked Video Conferencing Codecs, networked A/V Control Systems, Telehealth CODECs and networked Audio DSP Devices• Tested and commissioned the final installation of system prior to Client handover including proper installation, set-up, calibration and operation of DSP-based audiovisual components and networked AV control systems • Daily communication with the Project Management and Project Team of project status including immediate communication of any issues which may impact successful, timely completion of project• Performed hands on Client training upon completion of project.• Provided any and all post installation documentation, including red lined drawings, network information, MAC addresses, etc. back to Project Management.• Working effectively and efficiently with support from other members of the engineering team.• Communicated effectively with internal staff, client representatives, cooperative trades and subcontractors.

• Project Engineer: Lead Engineer for a portfolio of concurrent new product development projects on the strategic product roadmap to drive sales growth. Lead technical project management (i.e., planning and management) including timeline, capital spending and regular technical meetings. Lead cross-functional team through Charter, Contract and Launch. Ensure new products meet specifications (PPAP, drawings, performance and quality), product cost, capital, and timing objectives. Implement new products from prototyping through first production run (launch) including production verification trials as well as identifying and transitioning technical issues. Lead FMEA, DVP&R and other risk managment related activities.• Product Maintenance: Lead technical support in solving product consumer and/or quality problems with existing products. Lead category team in identifying cost savings and productivity opportunities in existing product lines in the product category. • Cross Functional Interaction: The role has lead project responsibilities for the interface and collaboration with cross functional team members from Marketing, Industrial Design, Packaging, Design, Sourcing, Operations and Finance. Work cooperatively with peers to drive project execution.

Project management and support tasks related to various Life Cycle Management (LCM) projects i.e. field upgrades, preventative maintenance, audits etc.Responsible for all aspects of onsite projects including costsInterface with other internal RMS departments as well as external service providers to manage projectsResponsible for onsite technical investigation to determine root cause failure analysisCustomer relationship management and technical training during the product rollout and integration phase.Provided supplementary customer service and sales assistance as needed.Create clear and concise work instructions of company product that are easy to read and understand.

Worked as a freelance Broadcast/Post Production Engineer to install, service or train individuals on daVinci Color Correctors and Telecines. I have also worked in the video Production side of things operating camera's, switcher, and shading.

Us

Installed product offering at customer facilities, trained both engineers and end users Traveled, both domestically and internationally, for installation, training, and support of company product Managed relationships with global customers and partners, collaborated on cross-team and cross-product issues Managed and oversaw Mexican, Latin American, and South American systems, tracked open incidents Assisted Sales Personnel with any technical issues or questions at customer sites Assisted in setup of equipment at relative trade shows such as NAB, Siggraph, InterBee Created installation manuals, technical bulletins, and documentation in English and Spanish for systems to be installed in the field Assisted customers with their systems in emergency situations, by troubleshooting on an on call basis

Us

Diagnosed customer's video or control problems over the phone, actively seek resolution to issue(s) Managed and escalated customer issues to management and engineering when required Tested newly created company software, pre-production and pre-sale on SGI and Windows platforms Tested and modified faulty boards and control panels which have been received from customers in the field Oversaw motherboard testing that were to be used in system control panels

Test new hardware, V.34 modems, Video cards, 10MB/100MBLAN cards, and Sound boards Test software for compatibility, design flaws and ease of use Generate software installation utilities for products to be released Windows 95 compatibility tests on company products

Bsee, Electrical Engineering

Comptia A+, Essentials And Practical

Aa, Electrical Engineering

A.S, Electronics Engineering Technology