Richard Morrison Email & Phone Number

Richard is a highly experienced, impassioned Sr BSA that has worked within the Telecom/Customer Experience sector for more than 15 years. He is the Seer of Seers, Prognosticator of Prognosticators, the Omni Channel Contact Centre Prophet Extraordinary. A sought-after SME when it comes to products that help run successful contact centres. He has helped consult on the architectural road map for Fortune 500, Financial, Telecom & Medical Organizations throughout the world.He is Highly Proficient in both Agile (Scaled Agile Framework) & Waterfall methodologies.Through continuous learning and experience Richard is capable navigating many programming, database and networking languages such as PL/SQL Oracle, SQL+, VB, HTML, CSS, SQL Loader, SSH, SFTP, SIP, Python, XML, Batch & Shell Scripting, REST/HTTP Requests to RESTful APIsHe has experience providing proprietary application and environment support. Not to mention running countless late-night hours of Functional & User Acceptance Testing scripts and scenarios.Richard also has experience using Best in Class Collaboration Tools such as: Jira, Kanban, Miro, Slack, Google - G Suite, Office 365, Visio, SharePoint, Trello & TableauRichard's Network is made up of professionals from following locations: Calgary, Edmonton, Vancouver, Toronto, Montreal, Nanaimo, Victoria, Kamloops, Kelowna, Vernon, Armstrong, Kansas, NYC, St Louis, San Francisco, Phoenix, Australia, United Kingdom, Singapore, Philippines.The industries his contacts work within cover a wide array; some of which are: Telecom, Solution Consulting, Broadcasting, Financial, Real Estate, Transport & Travel, Theatre, Marketing/PR, Automotive, Architecture, Professional Services, Salesforce Solutions

Listed skills include Cti, Genesys, Outbound, Oracle Sql, and 45 others.