Rich Phillipson Email & Phone Number

Ann Arbor, Michigan, United States

Updated API documentation with Node.js code snippets and interactive instructions resulting in a more user-friendly experience.Collaborated directly with COO and CTO to research current market trends and quality test the Interplai Android app.Produced social media and marketing content to advertise and explain Interplai’s tech services.

Ann Arbor, MI

Worked independently and with a team to manage warehouse inventory, includingchecking for damage, receiving shipments, and properly organizing and storingproduct.

Ann Arbor, Michigan, United States

Provided customers an exceptional shopping experience by offering recommendationsand samples, locating products, and engaging in conversation to maintain recognizedbrand image and increase customer loyalty.Collaborated with co-workers to meet strict deadlines performing inventory managementwhile balancing customer inquiries, reducing rate of low items and.

Greater Los Angeles Area

Work with clients over the phone and via email to directly assess the nature of their computer problems.Perform Tier 1 technical support, assisting with Microsoft Office Suite, Adobe Creative Cloud, and general computer support issues.Schedule meetings between clients and technicians. Perform billing procedures using Quickbooks.

Ann Arbor, MI

• Efficiently analyzed various forms of media, including news articles, reviews, and TV broadcast clips for General Motors and competitor products.
• Assisted in the production of reports related to media coverage and earnings.
• Assisted new employees with learning the above tasks.

Ann Arbor, MI

• Performed general office duties, including interacting with Center visitors, scanning, data entry, and transcription.
• Managed social media presence, including Facebook, Twitter, and Wordpress.
• Assisted in the production of the Center for Japanese Studies Radio Hour podcast.
• Archived center documents, including financial records and historical documents.

Ann Arbor, MI

• Advised a diverse range of University students, staff, and faculty with the purchasing of hardware and software that matched their needs in person, over the phone, and via email.
• Answered customer questions with regard to a variety of software including Windows, OS X, Office, Parallels, and Adobe Creative Cloud.
• Sorted purchasing records for departments.

Detroit, MI

• Administered surveys to high school students to expand upon the growth of the organization.
• Organized and maintained large collections of print student publications.
• Processed research data for internal and external use.

B.A., English Language And Literature, General

Activities and Societies: Sigma Phi Society, Semester in Detroit, New England Literature Program● Sub-concentration in Creative Writing. ●.

Associate Of Arts And Sciences - Aas, Computer Science, 4.0 Gpa

Successfully completed coursework in HTML/CSS, JavaScript, Java, Oracle SQL, Kotlin and C++.