Rich Pizor Email & Phone Number

Beverly Hils, Ca

Empire Center/Hollywood Way (Both In Burbank, Ca)

• Lead on technical support team for division’s number one customer.• Troubleshoot and maintain separate distribution networks for each of 3 major clients.• Manage configuration files for all major customers across primary digital distribution workflow, and provide documentation for same.• Gather and analyze performance data for various distribution systems, and present analysis directly to clients’ product owners.• Create training curriculum documentation for new hires.• Liaise with content providers when customers report issues with content (missing scenes, dropped audio, truncated content, etc.)• Served as ad hoc interim department head.

• Manage a team of writers to ensure that articles are submitted on time, in the proper writing style, editing submitted pieces as necessary.• Write reviews and other promotional articles for Los Angeles-area live events and performances.• Work with overseas web developers to enhance site features and direct platform growth.

• Write reviews of iPad adaptations of physical board/card games, or digital-only experiences in a similar vein, as well as news/opinion articles as needed.• Record audio and video of each game for video accompanying article.• Research the release schedule of appropriate titles.

• Maintain the health of a network of over 300 servers (IBM X-series running Windows Server 2000/03 and SuperMicro custom builds running Gentoo Linux) to ensure accurate and timely content delivery to Avail-TVN’s affiliates.• Lead testing initiative for NOC acceptance of Avail-TVN's next generation software platform.• Create and manage inventory control system for hardware utilized in content distribution process.• Create and maintain documentation of internal operational procedures and troubleshooting techniques.• Provide personalized phone and email support for 3 of the company's largest affiliates, both in terms of customer base and revenue for Avail-TVN.• Serve as assistant NOC manager as necessary.• Troubleshoot and maintain satellite receivers and Cisco firewalls in the field.• Configure hardware for onsite plug-and-play connectivity to affiliate equipment.• Provide phone and email support for affiliate issues and hardware installation

• Develop strategies, systems, and best practices to support the marketing objectives of TVN and its distribution affiliates• Write and design a wide variety of marketing and promotional materials, including direct mail campaigns, ad slicks, e-mail blasts, sales kits, web banners, on-hold messaging, and point-of-sale sheets.• Led the development of TVN’s customizable barker video system, which now generates over $1.5 million in annual revenue. • Manage music content for the company’s industry-leading Karaoke Channel, devising and administering procedures for transcoding and branding.• Designed training programs for content providers on how to efficiently create and package their marketing assets. • Supported corporate re-branding efforts.• Acted as webmaster for corporate website.• Report to the Vice President, Marketing.

• Developed an ongoing, original web comedy series, “Problems with the Professor”• Conceived story concepts and directed, shot, and co-edited over 50 episodes, including holiday themed episodes and ancillary series to help promote the overall brand. • Managed online distribution and promotion.

• Created and managed all U.S. editorial content for a multinational music promotion and distribution site, offering digital music tracks from independent and major labels such as BMG, EMI, Sony, and Universal.• Wrote daily news articles, special features, newsletters, and other content to promote the company’s artists and music tracks. • Coordinated with major record labels to develop promotional and marketing materials.• Worked closely with the company’s international editors to translate and repurpose overseas content in multiple languages for use on the U.S. site.• Reviewed user-generated content for compliance with legal and editorial standards.• Developed and managed graphics and branding for the company’s U.S. website.

• Launched and edited the online sister edition of North America’s leading Apple-focused computing magazine. • Wrote and edited daily news and features, including a Week in Review column with key articles and news stories.• Managed staff and freelance writers to develop feature articles and product reviews.• Created the Opinions section, setting editorial direction and writing op-ed pieces.• Led cross-promotional efforts for the MacAddict Network, an ad-revenue-sharing association of leading Mac-related websites.• Partnered with backend developer to design new sections and features for the site.• Attended trade shows to provide coverage of Mac-related events and product launches.• Developed, scripted, and shot “The Mac-o-Phile Hunter,” a streaming video series highlighting Mac user participation in leading trade shows. • Contributed features and reviews to the MacAddict print magazine and other Imagine publications, including MaximumLinux, MaximumPC, and Digital Foto.

• Provided second-tier technical support for clients, including a major national internet service provider and a leading online banking service.• Resolved connection, configuration, and other issues for PC and Macintosh users.• Trained newly hired first- and second-tier support representatives.

• Created customizable, template-based brochure websites for clients, including law offices and financial services companies.• Developed new site templates and features. • Interviewed and trained web developer candidates and new hires.

• Supported the company’s contact/calendar management and PDA synchronization software, providing phone- and internet-based support for both PC and Macintosh users.• Tracked call center performance statistics.• Trained and supervised newly hired technical support representatives.