In my role as Client Solutions Lead at True Insurtech Solutions, I draw on over 10 years in the insurance software industry to enhance our clients’ implementation and support experience. My technical background allows me to bridge the gap between product capabilities and client needs, ensuring each client has a smooth, productive onboarding and support journey. I focus on delivering real value, building lasting relationships, and helping our clients unlock the full potential of True’s policy, claims, and portal solutions.

I specialize in leveraging social media to generate, nurture, and close leads for clients throughout the sales cycle.Key Responsibilities:Lead Generation: Develop and implement social media strategies to attract high-quality leads for clients. Craft compelling content and utilize targeted advertising to reach and resonate with a broader audience.Community Building: Manage and cultivate social media communities on platforms like Facebook and LinkedIn for clients. Engage members, facilitate discussions, and organize virtual events to foster vibrant communities.Content Strategy: Create and execute content calendars that align with the buyer's journey, from awareness to decision. Utilize data-driven insights to refine content strategy, maximizing engagement and conversion.Sales Enablement and Closing: Collaborate with clients' sales teams to provide valuable content and tools, including case studies and testimonials, driving leads through the sales funnel. Actively engage in sales conversations to close leads and secure new business. Ensure sales teams have the necessary resources to succeed.Lead Nurturing: Develop automated workflows and personalized communication sequences for consistent engagement with leads. Leverage CRM tools to track interactions and ensure timely follow-ups, keeping leads progressing through the sales cycle.Analytics and Reporting: Monitor key performance metrics such as engagement and conversion rates using advanced analytics tools. Provide regular, detailed reports to clients' marketing and sales teams, demonstrating the impact of social media initiatives and informing strategic decisions.Focusing on data-driven strategies and a deep understanding of social media dynamics, I drive engagement, nurture leads, and close sales effectively, contributing to the growth and success of Curiosity Voyage clients.

As the Founder, Technical Project Manager, and Software Developer at AlphaPraxis Games, I oversee strategic direction, technical execution, and development. My role blends leadership with hands-on involvement in game and mobile app development, ensuring engaging experiences for players and fostering a supportive environment for developers.Key Responsibilities:Strategic Direction: Set the vision and goals for AlphaPraxis, driving innovation in gaming and mobile apps.Project Management: Lead project planning, scheduling, and execution, ensuring timely, on-budget completion with agile methodologies.Technical Oversight: Ensure high-quality code and integration of new technologies to enhance development.Software Development: Develop games and mobile apps, including coding, debugging, and optimizing performance.Mobile App Publishing: Manage the lifecycle of mobile app development and publishing, ensuring compliance with platform requirements and ongoing support.Team Leadership: Mentor and support a diverse team, fostering collaboration and professional growth.Stakeholder Collaboration: Communicate with stakeholders to align project goals and expectations, providing regular updates and addressing issues.Quality Assurance: Oversee testing and quality assurance to ensure high performance and user satisfaction.Community Engagement: Engage with the gaming and app development community to gather feedback and promote our products, staying connected with industry trends.At AlphaPraxis Games, we push the boundaries of gaming and mobile app development, delivering captivating experiences and supporting the next generation of developers.

Specializing in the promotion and implementation of claims management software solutions for insurance companies. Responsibilities include:* Identifying and developing new business opportunities* Building and maintaining relationships with clients to ensure their satisfaction and success* Conducting product demonstrations and presentations to potential customers* Collaborating with cross-functional teams including product, marketing, and support to drive customer success* Staying current with industry trends and developments and effectively communicating these to clients* Providing exceptional customer service and supportIn-depth knowledge of the insurance claims process and experience with the SaaS industry. Strong communication, interpersonal, and presentation skills. Committed to driving growth and success for clients and the company.

Focused on driving customer success through identifying new business opportunities and delivering exceptional onboarding experiences. Responsibilities include:* Identifying and closing new business opportunities through solution selling and lead generation* Providing training and support to customers during the onboarding process to ensure a seamless transition* Building and maintaining strong customer relationships through effective communication and interpersonal skills* Collaborating with cross-functional teams to drive customer success and achieve business goals* Delivering product demonstrations and presentations to potential clients* Analyzing customer needs and suggesting solutions to meet their requirementsCommitted to providing customers with the right technology solutions and ensuring a seamless onboarding experience.

Managing and developing a high-performing client support team. Creating and executing client-focused strategies to drive customer satisfaction and success. Responsibilities include:* Leading and managing a team of client support specialists to deliver exceptional customer experiences* Developing and executing strategies to improve the customer experience and drive business results* Building and maintaining strong customer relationships through effective communication and interpersonal skills* Collaborating with cross-functional teams to ensure seamless integration of support services and processes* Monitoring and analyzing customer support metrics to identify areas for improvement and drive continuous improvement* Providing training and development opportunities to support team members* Developing and maintaining support documentation and processesCommitted to delivering exceptional client support experiences and leading teams to success. Passionate about creating and implementing strategies to improve the customer experience and drive business results.

Specializing in maintaining, troubleshooting, and setting up new integrated payables transfers for Positive Pay, ACH, and Wire transactions.

Updating and troubleshooting existing edi imports and exports and implementing new data feeds with clients and third-party providers.

Working with and learning from an amazing team of full-stack developers using the Rider IDE and mostly C# and SQL along with GitHub to author and implement updates and improvements to the ClaimPilot 2 million-plus line code base.

• Authored and published multiple Unity3D mobile applications on Google Play, iTunes, and Amazon.• Interviewed clients for UX/UI design and implementation, provided user training, collected feedback.• Collaborated remotely with distributed development team, assigned action-items, review progress, and set goals.

• Generated $4m+ in total revenues with eBay, Amazon, and various distributors world-wide.• Managed Amazon eBay sales channels – inventory database, copy writing, order fulfillment, customer service.• Awarded by eBay CEO Meg Whitman (in person) as top 100 seller in 2001.• Recognized by Amazon as a top-performing associate in 2011 and 2012.

• Provided outstanding customer service to new and repeat business H&E customers across 10,000mi territory• Recognized by Branch Manager - “I’ve never had an employee that worked as hard as Rick did.”

• Expanded facility and increased revenues 200%• Recognized as top seller for having the highest one-year increase in extended warranty sales nationwide• Awarded Harley-Davidson Motor Co. Bar & Shield for outstanding dealership performance

SCI developed and implemented SCADA (Supervisory Control And Data Acquisition) software solutions for the energy industry.I was responsible for spearheading contract development and execution while setting sales goals and monitoring team performance. I also interfaced as the main point of contact for ongoing projects as well as developed bids for new projects. During my time with SCI, I led the company from the first $10k contract to $250k in annual revenue.

Analyzed requirements, built and configured computer systems and networks. Researched, designed and developed educational database software, "RapidFire" for firefighter industry. Conducted financial analysis/management including budgeting for developing projects. Managed development team, testing trials, implementation, marketing and distribution.