Lead and grow Agilidi's Salesforce practice, driving strategic direction and business development• Collaborate with Salesforce AEs to close deals and deliver innovative solutions across hundreds of clients• Designed systems that allowed clients to triple sales and service volumes without adding staff• Pioneered integration of AI technologies into Salesforce implementations, setting new standards in the industry• Oversee all aspects of practice operations, including resource management, financial performance, and talent development• Regularly present at industry conferences and Salesforce events, establishing Agilidi as a thought leader in the Salesforce ecosystem

Managed multiple project teams, overseeing delivery of Salesforce solutions across the practice• Developed standardized methodologies and toolkits to improve project efficiency and quality• Played key role in practice growth, contributing to year-over-year increase in revenue• Established strategic partnerships with Salesforce and other technology vendors• Led initiatives to expand service offerings, including Digital Engagement and CPQ

Architected comprehensive Salesforce solutions for large-scale, multi-cloud implementations• Led discovery workshops with C-level executives to align Salesforce solutions with business objectives• Developed and presented technical design documents and roadmaps to stakeholders• Oversaw quality assurance processes and ensured best practices in all implementations

Led complex Salesforce implementations for enterprise clients• Designed and implemented advanced Salesforce features including process automation, custom apps, and integrations• Mentored junior consultants and conducted internal training sessions• Contributed to pre-sales activities, including solution design and proposal development• Achieved consistently high client satisfaction ratings, resulting in multiple project expansions

Implemented Salesforce solutions for clients across diverse industries• Collaborated with client stakeholders to gather requirements and design custom solutions• Developed custom Apex code, Visualforce pages, and Lightning components• Assisted in data migration and integration projects• Provided user training and support for new Salesforce implementations

• Led product strategy and development for an innovative performance-based contract management solution tailored for enterprise outsource services companies in healthcare, hospitality, education, and defense sectors.• Spearheaded the design and implementation of the IQ Suite, a cutting-edge set of AI-assisted modules that revolutionized contract management and operational efficiency: - Developed KPI target optimization algorithms, improving client performance metrics by an average of 25% - Created an AI-driven contract generation system, reducing contract creation time by 60% - Implemented real-time alerting and corrective action plan generation, decreasing response time to performance issues by 40% - Designed predictive analytics and revenue forecasting modules, enhancing financial planning accuracy by 30% - Integrated natural-language query capabilities, improving user adoption rates by 50%• Orchestrated the development of a specialized defect tracking and alerting system for a leading manufacturer of baseball pitch analytics equipment, resulting in a 35% reduction in product defects and a 20% increase in customer satisfaction.• Collaborated with cross-functional teams including engineering, data science, and UX/UI to ensure seamless integration of features and timely product delivery.• Conducted extensive market research and gathered user feedback to continuously refine the product roadmap and maintain competitive advantage in the contract management software market.• Presented product demos and use cases to potential clients, contributing to a 200% year-over-year growth in user acquisition.

Designed and implemented Salesforce.com for the Sales, Sales Operations, Marketing, Service, Clinical, and Executive teams at the leading remote patient telemonitoring (telehealth) equipment and services provider.