Rich Ralston Email & Phone Number

Greater Pittsburgh Region

Pittsburgh, Pennsylvania, United States

Almost one year into my journey with Hopin, so excited to see how Hopin is making the world feel closer. www.feelcloser.com

Greater Pittsburgh Area

• Served on the senior leadership team of a public/private cloud provider with the ability to support x86, Power, AIX,Linux, IBM i, and Windows applications together in the same cloud
• Originated the role of Cloud Solutions Architect and Customer Success Principal, bridging the gap between salesand customer success teams, and built a support team for the department from scratch
• Collaborated with 100+ customers across finance, healthcare, retail, industrial, and telecom industries to gatherrequirements, understand their business and technical objectives, design the solution architecture, and.
• Delivered various projects from small scale dev/test workloads to huge scale production workloads
• Designed the solution architecture for the most massive cloud migration in the company’s history
• Analyzed applications and dependencies and designed strategies to deal with data sensitivity and governance,security, cost optimization, and business continuity

Greater Pittsburgh Region

• Led a team of 22 technical sales professionals with deep expertise in the areas of SoftLayer (Iaas), Bluemix (Paas),and PureApp (Private Cloud) in the financial services market across North America
• Built a top-performing team and exceeding revenue goals for the market by utilizing deep technical knowledge ofthe cloud market and cloud solutions to serve as a trusted advisor to customers
• Managed all aspects of the business plan, operational structure, and individual growth plans sales reps
• Implemented and analyzed KPIs on quarterly sales numbers, renewals, customer retention, and NPS
• Partnered with customers to listen, envision, and propose value-based solutions

Greater Pittsburgh Region

• Managed a team of 18 technical specialists in the Hybrid Cloud division of IBM in the Mid-Atlantic region,including recruiting, coaching, and supervising technical sales and support professionals
• Sold and supported a wide variety of technologies, including WebSphere Application Server, ODM, BPM,DataPower, Rational, PureApp, IBM Cloud Orchestrator, Urban Code, Gravitant, BlueMix, and MobileFirst Platform

Greater Pittsburgh Area

• Managed a team of 21 mobile technical specialists across the eastern U.S. and for all federal agencies
• Recruited, trained, and directed technical sales professionals supporting the IBM MobileFirst Platform suite ofapproximately 15 products
• Met with high-profile clients to design, demo, and build customized prototypes for key accounts

Greater Pittsburgh Area

• Served as the Solution Architect on the worldwide MobileFirst tiger team, a group hand-selected to lead IBM’smobile offerings
• Gathered requirements from customers to develop a mobile strategy and fostered collaborative solution designthat met business needs while staying within budget and schedule
• Conducted architectural assessments and journey mapping to better inform mobile strategy planning, design,development, and operational management of mobile applications
• Designed and developed prototypes and demonstrations of new technologies for proof points
• Served as the subject matter expert on the team in the areas of mobile dev-ops and mobile testing

Greater Pittsburgh Area

• Sold, planned, and managed successful configuration management, modeling, requirements management, andfunctional and load/stress testing tools and methodology deployments in large and small companies
• Led the adoption and roll-out of software and tools that enhanced the capabilities of teams to a 2,000+development organization over several years
• Led the successful technical discovery, design, implementation, and training of a configuration/changemanagement solution for an 800+ person organization across 7 countries
• Designed and developed demonstration assets used across the business
• Served as a subject matter expert on the software development lifecycle, agile methods, continuous integration,and continuous delivery for the software development team

Pittsburgh, PA

Open Water Scuba Instructor for Splash Watersports

Greater Pittsburgh Region

• Provided technical expertise in the sale of software development products, including a memory leak detection tool, a load and stress testing tool, and a distributed defect tracking system (DDTS)
• Achieved 100% or above of quota all 4 years