Rich Paul Email & Phone Number

Syosset, Ny, Us

Stamford, Ct, Us

Managed and accountable for maintaining and developing key processes resulting in efficient and productive execution of all business operations for the technical pre-sales process. Ensured the delivery and execution of the technical pre-sales process for the Field and Inside Sales channel.Operated as one of the lead of analytics and digital optimization programs at Pitney Bowes; managed direct reports of Solutions and Operations Managers that supported analytical efforts, reporting and analysis of consultant services.Evaluated and procured additional analytical tools to improve tracking and website analysis using Microsoft Excel, SSRS and Salesforce; scheduled, implemented and analyzed testing campaigns; distributed analytical insight used to determine next steps in site enhancement and optimization strategy.

Stamford, Ct, Us

Oversight of all direct marketing activities of company, including; led team of 17 direct reports in North America focused on improving direct and digital marketing campaigns; created and improved ROI tools allowing business analysts to capture and justify actual solutions; implemented online lead-generation program which included a comprehensive communication strategy targeting leads.Analyzed and responsible for both the tactical and operational delivery of the solutions technical pre-sales process and quality for Solutions (e-Commerce Shipping and Customer Communication Management); directed regional team activities comprising of business analysts that aid stakeholders in requirements definition, feasibility and services offerings.Performed oversight management of virtual team of 19 system engineers and product installation professionals in the New England Region; worked collaboratively with the deployment team to design and implement a project delivery plan including workload estimates, task assignment and scheduling.

Stamford, Ct, Us

Developed conceptual and detailed solution designs which leverage architectural principles, guidelines, strategies and components to deliver small to enterprise-wide solutions. Facilitated upselling resulting in an increase of customers purchasing additional products and services; communicated with customers to address inquiries, resolved issues increased the knowledge base of systems product support specialists.Integrated and configured products onsite for customer; maintained satisfactory requirement standards outlined in statement of work; and performed communication and network interface host systems for customer.

Stamford, Ct, Us

Streamlined installation process, resulting in a reduction in installation cycle times and system maintenance. Ensured the execution and reporting of solutions sales targets inclusive of revenue, customer satisfaction, and process metrics; accountable for quality outcomes of regional technical business opportunity pipeline management.Lead the effort to standardize all aspects of the pre-sales analysis, presentment, and ROI and finalization process; ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable and adhered to company standards.

Mba, Masters Of Science In Finance

Graduate Certificate In General Management

Masters Of Science, Information Technology - Software Engineering