- Infrastructure Overhaul & Optimization: Upgraded and consolidated Windows Server environments, streamlined Active Directory management, and automated Group Policy settings, enhancing performance, security, and user experience while reducing costs.- Microsoft 365 & Teams Integration: Successfully migrated clients to Microsoft 365 and implemented Teams, enabling seamless collaboration, improving productivity, and supporting remote work capabilities.- Technical Support & Desktop Management: Delivered expert end-user support, resolved complex technical issues efficiently, and enhanced desktop environments for Windows 11 and 10 Pro, boosting system stability and user satisfaction.

- Conducted network traffic analysis using packet analysis tools to detect anomalies indicative of intrusions or data exfiltration.- Analyzed malspam and phishing campaigns by examining email headers, attachments, and links to identify threats and attack vectors.- Investigated compromised Windows endpoints utilizing log analysis and forensic tools to identify Indicators of Compromise (IOCs).- Performed static and dynamic analysis on Windows binaries to uncover malicious behaviors and extract forensic insights- Produced professional threat intelligence reports with actionable and timely insights for decision-making.- Executed end-to-end incident response processes, including detection, containment, eradication, recovery, and post-incident improvements- Worked in a VSOC (Virtual SOC) for 5 weeks addressing tickets generated by Intrusion Detection Tools

- Cybersecurity Enhancements: Strengthened the organization’s security by implementing penetration test recommendations, deploying MFA, and managing Sophos Endpoint Protection to reduce vulnerabilities and malware incidents.- Automation & Security Solutions: Rolled out Local Administrator Password Solution (LAPS) for desktops, automating password management to prevent unauthorized access and lateral movement.- Infrastructure Optimization: Designed and maintained a hyper-converged Scale Computing HE550 Cluster, ensuring high availability, scalability, and efficient resource use for critical services.- Comprehensive IT Oversight: Managed IT operations, including Active Directory, DNS, DHCP, backup and recovery, and VoIP services, ensuring reliable and secure performance.

- Azure Cloud Migration & Infrastructure: Led seamless migrations from on-premises to Azure using Azure Site Recovery and configured virtual networks, security groups, and virtual machines, enhancing security and efficiency.- Identity & Mobility Management: Administered Azure Active Directory and implemented Microsoft Intune, improving security posture, access management, and enterprise mobility.- Office 365 & Email Transition: Facilitated a smooth migration from G-Suite to Office 365 using Bit Titan, ensuring data integrity and uninterrupted communication.- Technical Support Excellence: Delivered expert onsite and remote support for Windows Server, desktop environments, and Office 365, ensuring reliability and high customer satisfaction.

- Rapid Career Advancement: Secured a full-time position at Data Blue, LLC, after a three-month contract and earned a promotion to team lead within nine months due to exceptional performance and leadership.- IT Support Excellence: Recognized for outstanding technical support, quick issue resolution, and enhancing client satisfaction, bolstering the company’s reputation.- Virtualization & Network Management: Managed VMware ESXi, Hyper-V environments, and Cisco/Meraki network infrastructure, improving efficiency, reliability, and security.- Healthcare IT Support: Provided critical support for healthcare platforms like Allscripts PM/EHR and AthenaHealthNet, ensuring seamless system operations and data management.

CRO Professional with a combined 10 years of agency and client services experience. Also worked as a Senior Manager specializing in Digital Marketing disciplines as well as SEO and Information Technology.Proficient in all aspects of CRO, with a specialization in Ecommerce and Lead-Gen websites. Innovative and creative thinker with the unique ability to get inside the minds of website visitors to understand their conversion behavior. Skilled in qualitative and quantitative analysis, continually discovering new strategies and tactics to help grow clients' businesses and increase their bottom line.

Sr. DIGITAL MARKETING MANAGER / EARNED MEDIA, 2012 – 2015MANAGER, SEO, 2010 – 2012SEO SPECIALIST, 2009 - 2010- Managed client websites ranging from 10K to 100M pages, delivering strategic SEO, digital marketing, and technical initiatives that drive organic growth, enhance indexing and rank, and optimize conversions. Achievements include tripling traffic for a major retailer and contributing to 100% organic growth for a Fortune 500 e-commerce company.- Led cross-functional teams in SMM, SEO, SEM, and content marketing while utilizing analytics tools to provide data-driven recommendations, streamline workflows, and improve department efficiency by 75%.

- Translated client business goals into effective SEO strategies, performing technical website evaluations, keyword research, and on-page optimizations to boost revenue and traffic.- Developed and executed linking strategies, optimized META tags, and managed social media initiatives, including video submissions and social bookmarking, to enhance online visibility and engagement.

- Installed, configured, and supported Windows Server 2003, Windows 7, XP, and Vista systems, along with hardware, software applications, and IT infrastructure.- Managed and troubleshot Cisco switches, routers, firewalls, and mobile devices to ensure reliable network and system performance.

- Designed, implemented, and maintained high-availability network systems using Windows, Cisco, Checkpoint, and NetApp (SAN) devices, achieving 99.99% uptime for financial institutions with full redundancy and data recovery.- Provided technical support for servers, networks, and desktops, including WAN and VPN remote access, while collaborating with clients and supporting business development with Visio-based network designs and project deliverables.