Rich Schreiber Email and Phone Number

* Realigned and Managed Tier 1 and 2 support team * Managed ISSO audit team members for 4 production sites * Establish and Manage Vendor relationships * Initiate and Manage end user education initiatives * Provide enterprise wide Project Management * Partner with Local and Executive management for Discovery/Implementation/Support of all new IT Solutions

Dedicated Project Management to accelerate enterprise changes: * Managed all IT efforts for Company rebranding and renaming * Consolidated five AD domains into one * Consolidated three exchange environments into one * Migrated consolidated environments to o365 GCCH tenant

Hired / Trained / Managed Tier 1 and 2 support team: * Provided all end user support to 1300+ users across 11 locations * Deployed Kaizen teams to make large scale end user upgrades * Established board of subject matter experts to assist in end user support * Mobilized 40% of total work force during COVID 19 crisis * Greatly reduced support incidents through Lunch-N-Learn end user training programs

Upgraded aging communications infrastructure across eight locations: * Legacy PBXs upgraded to VOIP systems with SIP trunking * Three Exchange environments upgraded to latest versions * Moved mobile work force to newer VPN technology * Centralized mobile phone management and protection for 300+ devices

* Implemented company wide virtualization project to reduce operating costs and comply with environmental initiatives. * Tunned virtual hosts to increase server performance, host server capabilities and general uptime.* Planned, programmed and implemented company wide VOIP communications using the Asterisk based PBX Integrated new VOIP systems with current systems to achieve unified communications * Developed new Asterisk based solutions for crisis management like a company wide emergency weather notification system and cross site operator redundancy.* Planned and implemented multi-site satellite monitoring tools based on the Big Brother platform to centralize systems monitoring for the entire enterprise within one tool. * Wrote custom plugin scripts to monitor everything from raid status, T1 availability, bandwidth utilization, temperature, to backup status, queue length, and process utilization. * Implemented automated software and hardware inventory systems to maintain proper license levels and to maximize hardware utilization* Planned and implemented a conversion from an OpenVPN based WAN to an MPLS based WAN. * Migrated from local site based firewalls to cloud based firewalls on MPLS network.* Responsible for all aspects of managing mobile and wireless strategies.* Managed all functions of day to day enterprise management.* Supplied top tiered support for all aspects of the enterprise.