Rich Bailey Email & Phone Number

Copenhagen, Dk

Supply Chain Management, Process Improvement, Data Analysis. Ensuring fast, accurate, and efficient delivery of components worldwide in partnership with Microsoft.

Redmond, Washington, Us

Redmond, Washington, Us

Redmond, Washington, Us

• Collaborate with global Deployment and Delivery teams to ensure seamless and efficient rollout of Cloud technology. • Facilitate in-depth collaboration with cross-functional stakeholders in Process and Service Engineering, Development, and Datacenter to drive technical advancements and process improvements.• Conduct assessments of current technology and processes to identify opportunities for improvement and recommend optimizations. • Prioritize focus on Service, Incident, and Problem Management as well as Process design. • Plan and execute pilot and proof of concept projects with innovative technology and processes to drive continuous improvement.

Mumbai, Maharashtra, In

• Lead a team of 8 Deployment Managers to successfully execute large-scale cloud infrastructure deployments, incorporating both new and existing technology, on a global scale.• Drive process creation, analysis, improvement, and documentation across teams to enhance organizational efficiency and effectiveness.• Conduct gap analysis to identify areas for process optimization and implement improvements to drive technical advancements and process efficiencies.• Ensure the maintenance of accurate and up-to-date documentation of processes and procedures for reference and continuous improvement.

Redmond, Washington, Us

• Led a team of 10 Operations Managers to provide support to over 1200 users across 70 locations, managing incident escalations and operations projects.• Streamlined daily incident management processes to align with ITIL best practices and standards, improving organizational efficiency and effectiveness.• Developed and implemented a ticket and communications management toolset used by the broader organization, facilitating daily incident management including high priority and disaster triage/recovery scenarios.• Provided ongoing management of service coordination between helpdesk and L2/L3 teams to support best business practices while driving effective and scalable policies.• Implemented a repeatable technology event preparation process to ensure customer satisfaction and a knowledge base review process to increase helpdesk efficiency and reduce incident duration.• Designed a major incident recovery model for store technology services based on OSI, created an incident and request dashboard in ASP.Net and SQL, and implemented a support workflow to streamline vendor support coordination, leading to improved efficiency and increased customer satisfaction.

Major Contributions: • Established a robust and scalable IT infrastructure and operations from the ground up. • Designed and managed high-performing IIS and SQL-based systems that powered 4 successful ecommerce sites. • Implemented a cost-saving initiative that eliminated 25% of connectivity and management overhead costs by efficiently relocating all datacenter sites with minimal downtime and optimized system performance. • Ensured the seamless operations, data management, and security of all sites, including PCI compliance, by collaborating closely with senior development, marketing, and executive teams, as well as 3rd party datacenters. • Achieved an outstanding 99.99% annual uptime, leveraging proven Waterfall SDLC methodologies.Key Projects: • Boosted site performance by 25% and capacity by 50% while reducing overhead, by implementing SQL 2005 and IIS 6 during the datacenter relocation. • Improved operational visibility by integrating website traffic reporting into the staff website and creating a series of automated reports. • Designed a highly effective SQL-based email system that enabled efficient and cost-effective monthly customer mailings with a 97% inbox delivery rate across top 20 mailing domains. • Enabled seamless management of 50M page views per month through the design of a scalable NLB IIS solution. • Maintained, tuned, and managed incidents for 6 live and reporting multi-terabyte SQL databases with unwavering reliability.

Us

Major Contributions:• Transformed IT department from a state of chaos to a high-performing organization within a period of three months through in-depth needs analysis and implementation of a strategic turnaround plan. Improved system availability to 99.98% while reducing costs and management time by 25%.• Achieved monthly savings of 30% through elimination of third-party contractors and vendors.• Streamlined IT development overhead and reallocated departmental budgets with CFO.• Reduced external costs by 30% and improved SLA and incident response times through consolidation of equipment and personnel.• Realized yearly savings of $100K through analysis of depreciation write-off to reduce software purchase costs.Key Projects:• Boosted order value by 10% and reduced shipping time by approximately 15 minutes, warehouse management time, delivery time, and costs through co-development of a warehouse invoicing printing system.• Improved competition among CSRs resulting in increased order size through coordination with call center to implement technology that provides more timely information on orders and customer calls.• Accelerated network speed for remote offices and warehouses.• Led the redesign of existing technology systems and upgraded SQL, Windows server, Desktop, and terminal service environments.Highlights:• Recognized by CEO as a results-driven individual.• Awarded "Employee of the Month" twice for consistently delivering tangible results in budget reduction, cross-departmental performance, and overall business improvement.

Highlights:• Delivered reliable and secure technology infrastructure, facilitating company acquisition and growth.• Improved ecommerce system stability and performance by 500%, ensuring 24x7 availability with 99.9% uptime.• Expertly managed and trained solutions-oriented support team, handling on-call response, systems support, maintenance, disaster recovery, and security.• Minimized management overhead by improving internet connectivity and managing increased traffic.• Seamlessly integrated technology and merged 2 datacenters, completing data integration and hardware migrations with the acquiring company.• Acted as single point-of-contact for all technology in 2 office locations, coordinating with development managers, marketing, and senior management.

Bellevue, Washington, Us

• Led successful technology restructuring, earning recognition for exceptional service and leadership.• Managed a portfolio of 100 corporate and 250 global servers, interfacing with 4,500 employees across 160 offices.• Implemented Windows NT Systems throughout corporate and international offices, converting from Novell Netware and Lotus Notes.• Achieved significant milestone in Windows NT deployment, rolling out 150 systems in 120 days.• Expertly managed systems capacity planning and communications, overseeing Windows NT EDI processing with UNIX and MPE systems environments.