Rich Secor Email & Phone Number

• Chief Information Officer; 2008 – PresentHealth Advances LLC (a Parexel company); Newton, MAFounded in 1992, Health Advances is a strategy consulting firm focused on healthcare technology. Health Advances is a wholly.
• Provide 24x7 global enterprise information technology leadership including strategy, operations, security, application development support, infrastructure, policy, staffing, budgeting, technical support, training.
• Led several technology revolutions, most recently, led the transformation from on-premise virtual infrastructure to full-cloud operations
• Created globally accessible, infinitely scalable, continuously available systems at a cost that is aligned with demand
• Led conversion to Microsoft 365 and Microsoft Azure, support the use of Microsoft Dynamics 365, Oracle NetSuite, and other point solutions
• Redesigned and revised vital proprietary strategic line-of-business applications

US

• HiWired provided remote technology support solutions. Clients included Comcast, OfficeMax, Sony, Cox Cable, Tiger Direct, BJ’s Wholesale Club, and Windstream Communications. Awarded PC Magazine’s Editors' Choice for.
• Led all enterprise technology, engineering, and operations
• Strategized with founders and management to design and build scalable, high performance products
• Member of executive committee responsible for HiWired’s business model and strategic direction
• Led blended teams of internal and outsourced engineers, administrators, and technicians
• Reengineered products, processes, systems, and infrastructure for massive scalability, highest performance, and continuous availability

Toronto, Ontario, CA

• Colliers International is a global commercial real estate services company.
• Led all enterprise technology strategy and operations for the Colliers worldwide organization
• Supported international employee base generating over $65 billion in annual transaction volume
• Created a global business technology vision, formulated and implemented systems and architectures to develop new strategic opportunities and generate new business
• Functioned as worldwide technology leader for Colliers, negotiated enterprise contracts, led global meetings and conferences

Boston, MA, US

• SmartBargains operated www.smartbargains.com and Rue La La (www.ruelala.com). SmartBargains was a worldwide top 30 e-commerce company.
• Led all technology strategy and operations including internal and outsourced software engineering, quality assurance, customer service, fulfillment, loss prevention, database administration, project management, network.
• Achieved over 70% combined cost reductions in IT operations, fulfillment, and customer service while monthly order volume increased more than 2200%
• Reduced fraud related losses by over 97%
• Negotiated contracts, advised legal counsel regarding technology, intellectual property, outsourced services
• Built and operated massively scalable 7x24 Internet e-commerce sites at external data center

Monterey, California, US

• SmarterKids.com (now Discount School Supply) is an award-winning e-commerce company providing educational products and services for children. Excelligence Learning Corporation is a diversified educational products.
• Created and led technical teams for network administration, Internet engineering, software development, technical support and strategic business systems
• Developed massively scalable multi-tier Internet e-commerce infrastructure and architecture
• Built organization to provide all desktop, administrative, remote, and help desk services
• Built and operated new fulfillment center with advanced automation
• Built an integrated customer service center providing phone, chat, email management, callback