Rich Snopik Email & Phone Number

Columbus, Ohio, United States

• Provide excellent task management when ordering and staging all equipment for installations and modifications/upgrades. • Provide execution strategies for the installation, maintenance, modernization, repair, and replacement of medical clinic IT equipment to ensure reliability and compatibility.• Provide on-site technical support for clinic IT assets to include staging new assets for installation and/or cutover. • Receive, tag, distribute, and track all IT hardware inventory and apply, maintain, and update Property Barcode tags on new and existing company IT equipment.• Maintain enterprise IT equipment spare pools and other PC hardware for rapid deployment to medical clinics.• Identify and provide description and specifications for repair parts, utilizing Service Desk tickets.

Columbus, Ohio, United States

● Responsible for the company-wide migration of over 1400 work-from-home employee laptops to Win10 1909 NextGen Desktop while deploying and installing Citirx Workspace, Office 365, Avaya Communicator and other related software packages silently through SCCM or remotely via GoToAssist.● Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration● Maintains the Group Policy infrastructure based on the policies and guidelines provided● Work with a highly secure environment using RSAT tools● Use PowerShell to execute scripts to copy user profiles from Citrix server to local laptops.● Provide technical support for employees, inclusive upward to VP’s.● Installation, technical support and training of Microsoft Office365.● Educate employees with helpful solutions for software and hardware issues.● Remove viruses and communicate with staff regarding potential risks.● Creation of detailed systematic documentation for customer Knowledge Base.

Columbus, Ohio, United States

● Responsible for assisting the project team with the company-wide migration of over 500 machines from Win7 to Win10 and Office 365 including laptops, tablets and kiosks while deploying software packages silently through SCCM. Advanced troubleshooting and numerous other tasks that are handed down that are unique to John Glenn International (CMH), Rickenbacker (LCK) and Bolton Field (TZR).● Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration● Maintains the Group Policy infrastructure based on the policies and guidelines provided● Work with a highly secure environment using RSAT tools● Use Azure to backup the user's profile during the migration process.● Use PowerShell to execute scripts to remove bloatware on newly imaged machines● Provide technical support for employees, inclusive upward to VP’s.● Installation, technical support and training of Microsoft Office365.● Installation of new machine hardware such as RAM, video cards, and hard drives.● Educate employees with helpful solutions for software and hardware issues.● Remove viruses and communicate with staff regarding potential risks.● Creation of detailed systematic documentation for customer Knowledge Base.● Assist in file recoveries and data backup for both local and network data.● Installation and troubleshooting computers, printers, and software.

Columbus, Ohio, United States

● Provide technical support to 350 employees including laptops, kiosks, and making sure servers are up to date, deploys software packages silently through PDQ, advanced troubleshooting, and numerous other tasks that are handed down that are unique to the Pharmacy, Dental, Medical and 18 satellite office locations throughout Ohio and Texas on a daily basis of both hardware, software, network troubleshooting and problem resolution while researching and following-up on problems that may require additional resources.● Migrated over 500 desktops and laptops from Windows 7 to Windows 10 within a 4 month period at 18 different offices throughout Ohio and Texas.● Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration● Active Directory support role with practical experience having designed and implemented a multi-domain and/or multi-forest AD in a corporate environment● Experience with AD architecture and infrastructure (LDAP, Directory Replication, group policy, security, schema changes, etc.)● Work with a highly secure environment using RSAT tools.● Use Azure to backup the user's profile during the migration process.● Use PowerShell to execute scripts to remove bloatware on newly imaged machines● Provide technical support for employees, inclusive upward to VP’s.● Remote support using ConnectView for machine issues.● Installation, technical support and training of Microsoft Office365.● Installation of new machine hardware such as RAM, video cards, and hard drives.● Educate employees with helpful solutions for software and hardware issues.● Remove viruses and communicate with staff regarding potential risks.● Creation of detailed systematic documentation for customer Knowledge Base.● Assist in file recoveries and data backup for both local and network data.● Installation and troubleshooting computers, printers, and software.

Marion, Ohio, United States

● Supports 250 workstations including laptops, kiosks, and making sure servers are up to date, deploys software packages silently through TEM, advanced troubleshooting, and numerous other tasks that are handed down that are unique to a manufacturing environment.● Migrated over 1000 desktops and laptops within a 6 month period at 5 different plants as part of the Windows 7 migration project team.● Active Directory support role with practical experience with a multi-domain and/or multi-forest AD in a corporate environment● Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration● Maintains the Group Policy infrastructure based on the policies and guidelines provided● Work with a highly secure environment using RSAT tools● Provide technical support for employees, inclusive upward to VP’s, worldwide.● Supported all users on the migration from Lotus Notes to Google Gmail.● Utilize Windows Easy Transfer software for capturing and re-imaging machines.● Trained employees on Service Now, iOS and iPhones.● Remote support using IBM Tivoli Remote Control client for machine issues.● Installation, technical support and training of Microsoft Office Suite.● Installation of new machine hardware such as RAM, video cards, and hard drives.● Educate employees with helpful solutions for software and hardware issues.● Remove viruses and communicate with staff regarding potential risks.● Creation of detailed systematic documentation for customer Knowledge Base.● Assist in file recoveries and data backup for both local and network data.● Installation and troubleshooting computers, printers, and software.● Responsibility of opening and closing weekday, weekend, and evening facilities.● Dependable for traveling to other plant locations within Ohio, Michigan, Iowa and Tennessee.

Mount Gilead, Ohio, United States

● Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.● Provide training to clients in the use of systems and applications.● Respond to queries either in person or over the phone.● Install, modify, and repair computer hardware and software.● Run diagnostic programs to resolve problems.● Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.● Install computer peripherals for users.● Follow up with customers to ensure the issue has been resolved.

Dublin, Ohio, United States

● Performed on Multi-functional teams while installing/upgrading and integrating products for customers with Avaya, Cisco, HP, USAA, IBM and Dell product lines to create multi-functional networks that integrate voice and Data, i.e., ISDN, PRI and VOIP.● Familiar with the application layer Protocols DHCP, DNS and TCP/IP.● Troubleshoot and diagnose issues concerning DS3, T1's, DS0's, ISDN and more.● Sending of Access Service Requests and translation of Design Layout Reports.● Extensive use of MS Office, iOS, Androids, Citrix, Remedy, SPICE, and Ensemble.

Marion, Ohio, United States

Columbus, Ohio, United States

Sterling, Virginia, United States