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Currently helping grow technology companies as an investor, advisor, and board member. I draw upon my experience as a customer-facing, operations executive. I specialize in turning the customer base into a growth machine through signal capture and making processes better across all functional areas. Doing Customer Success right not only results in reduced churn and increased revenue. It also directly leads to improved sales & marketing efficiency and product penetration.I like to help companies grow by acquiring and managing top tier global customers/partners in direct and partner models. I also, find hidden value across a business by using data derived from customers and prospects (signal capture). Deep experience in M&A.Keynote speaker, content creator, coach, teacher and problem solver at scale.
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PolymathIndependentBoise, Id, Us
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Advisory Board MemberImpakt Iq Sep 2024 - Present -
Member Board Of DirectorsLeanlaw - Legal Billing Software Aug 2024 - PresentBoise, Idaho, Us -
PolymathIndependent Jan 2023 - Oct 2024Feeling terrific about taking time for family and friends. I continue to follow the goings-on related to my longtime, professional passions including global fraud prevention, customer success, the Idaho technology ecosystem, AI/machine learning, eCommerce, payments and GRC (Governance, Risk and Compliance).
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Chief Customer Experience Officer (Cceo)Kount, An Equifax Company Feb 2021 - Dec 2022Following a $640M acquisition of Kount by Equifax, continued strategic role at Kount. Developed business strategies to integrate Kount into Equifax and add Equifax fraud and identity products into a single business unit. Developed strategies to execute on the strategic vision of combining Kount and Equifax data, products and services. • Integrated Kount into Equifax adding 17 additional products and tripling revenue.• Shared customer success and operational best practices for B2B SaaS.• Continued mentor role with emphasis on women in technology.• Acquired Midigator.
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Board MemberUnited Heritage Property & Casualty Company Aug 2014 - May 2021
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Chief Customer Experience OfficerKount May 2018 - Feb 2021Managed and grew recurring revenue across 9500+ customers. Worked directly with the largest and most valuable customers to establish personal, executive-level relationships and ensure the best possible customer experience. Lead teams that implemented state-of-the-art customer success automation software including Gainsight, Zendesk, GuideCX and proprietary customer health/anomaly detection. Deployed best practices around customer voice, analytics, churn reduction, segmentation, and revenue.• Won or expanded strategic partner relationships with global brands.• Collaborated directly with executives in diverse industries including retail, eCommerce, QSR, food and beverage, fuel, gaming, media and entertainment, financial services, banking and payment processing.• Brand evangelist, thought leader and keynote speaker.• Executive liaison for women in technology group.• Key player in the M&A process with many competing industry players resulting in a $640M sale to Equifax.
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Chief Operating OfficerKount Jun 2014 - May 2018Managed operational aspects of rapidly growing SaaS, internet fraud control company. Worked alongside CEO and investment bankers to win an $80M private equity investment from CVC Growth Capital. Started and lead the artificial intelligence and data science teams to create and integrate new machine learning and artificial intelligence features into the product. Established best practices around SaaS metrics throughout the enterprise. Lead partnership processes to drive additional growth.• Responsible for developing and executing strategies including product partnerships and creating a data science/machine learning team.• Created and delivered board-level presentations and business cases.• Partnered with sales and marketing teams to grow revenue through industry thought leadership and interactions with media.• Key player in winning hundreds of customers including large enterprises.
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Vice President OperationsKount Aug 2013 - Jun 2014. Lead teams responsible for client satisfaction, technical integration, technical sales, and product. Worked closely with sales, marketing and development to grow revenue by over 50% annually. Grew revenue with key partners, worked with investment bankers, created products responsible for a significant portion of company’s value. Prepared board-level presentations and spoke at industry events. Directed strategic product development including incorporating big data for additional revenue streams.• Managed operational problems dealing with rapid growth of a FinTech company.• Implemented people, process and technology changes to deal with growth.• Bundled features to create and launch a partner channel.• Worked with sales and marketing to win key contracts.
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Vice President Of Product StrategyKount Dec 2012 - Aug 2013Listened to the market to solve urgent, pervasive and high value problems.
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Vice President It OperationsKount Oct 2008 - Feb 2013Lead the team that designs and runs the infrastructure for Kount Inc. Kount is an enterprise class, turn key, software as a service (SaaS) platform designed fraud control to retailers, Internet businesses and financial institutions. Our strategic partners include the world’s largest processor of Card Not Present transactions (Paymentech) and LexisNexis. Additionally, I am responsible for our intellectual property program, Internet security, compliance and mobile strategy.
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Director It OperationsKount Inc Jan 2008 - Oct 2008Lead the team that designs and runs the infrastructure for Kount Inc. Our company helps e commerce retailers prevent payment fraud.
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Director It OperationsKeynetics Jun 2006 - Oct 2008Directed the activities of the team that developed, engineered and implemented the technology for one of the 300 most visited sites on the Internet. This included implementing a PCI compliant dual datacenter infrastructure.
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Director Of Infrastructure EngineeringAlbertsons Sep 2005 - Jun 2006Boise, Idaho, UsDirected the activities of the teams that developed and engineered the enterprise infrastructure services for a fortune 50 company. This includes Unix, Database, Windows, Voice/Telecom, Data Communications, Storage, Web Technologies and Middleware. This position also allowed me to work closely with executives from many parts of the company. -
Various Management/Leadership Positions (Promoted 12 Times In 13 Years)Albertsons Oct 1992 - Sep 2005Boise, Idaho, UsDirected the activities of multiple large technical organizations and managed multi-million dollar capital budgets. During this time Albertsons grew from 250 stores to over 3500 stores through organic growth, mergers and acquisition.
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Director Infrastructure EngineeringSupervalu 2006 - 2006Eden Prairie, Mn, UsDirected the activities of the teams that developed and engineered the enterprise infrastructure services for a fortune 50 company. This includes Unix, Database, Windows, Voice/Telecom, Data Communications, Storage, Web Technologies and Middleware. This position also allowed me to work closely with executives from many parts of the company.
Rich Stuppy Skills
Rich Stuppy Education Details
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Boise State UniversityManagement And Operations -
Pragmatic Marketing
Frequently Asked Questions about Rich Stuppy
What company does Rich Stuppy work for?
Rich Stuppy works for Independent
What is Rich Stuppy's role at the current company?
Rich Stuppy's current role is Polymath.
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What schools did Rich Stuppy attend?
Rich Stuppy attended Boise State University, Pragmatic Marketing.
What are some of Rich Stuppy's interests?
Rich Stuppy has interest in Science And Technology, Education.
What skills is Rich Stuppy known for?
Rich Stuppy has skills like Saas, Machine Learning, E Commerce, Artificial Intelligence, Data Center, Leadership, Product Management, Payments, Management, Security, Business Development, Enterprise Architecture.
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