Richard Thatcher Email & Phone Number

Edinburg, Tx, Us

Edinburg, Tx, Us

After transferring from ADT Small Business, I joined ADT Home Health and trained to work with prospective leads from various supporting services. In my role, I used my friendly voice to consult with potential customers about their needs and provide them with detailed information not available on the website. Given the competitive nature of the market, I had to create multiple entry points for customers to access the best solutions we offered. My focus was on delivering high-quality service while managing a high volume of calls in a tight market.After transferring from ADT Small Business, I joined ADT Home Health and trained to work with prospective leads from various supporting services. In my role, I used my friendly voice to consult with potential customers about their needs and provide them with detailed information not available on the website. Given the competitive nature of the market, I had to create multiple entry points for customers to access the best solutions we offered. My focus was on delivering high-quality service while managing a high volume of calls in a tight market.After transferring from ADT Small Business, I joined ADT Home Health and trained to work with prospective leads from various supporting services. In my role, I used my friendly voice to consult with potential customers about their needs and provide them with detailed information not available on the website. Given the competitive nature of the market, I had to create multiple entry points for customers to access the best solutions we offered. My focus was on delivering high-quality service while managing a high volume of calls in a tight market.

Boca Raton, Florida, Us

After completing training with New Acquisitions and Relocations for ADT Home Security, I moved to ADT Small Business. In this role, I organized field visits for small businesses interested in either initiating new security services or taking over existing ADT services from previous owners at their location. By evaluating potential customers based on their size, location, and alarm requirements, I was able to generate high-quality leads for the field agents to visit. My daily responsibilities included understanding the technical aspects of the job and following up on field visits while working as part of a remote call center team. Additionally, I frequently interacted with various departments, often handling customer service and collections tasks for the same customer due to my cross-training in these areas.

Richmond, Virginia, Us

As a Non-Emergency Medical Transporter, I am very involved in providing door to door transportation for clients & patients of the American Cancer Society who are unable to transport themselves to clinics, treatment centers, and physician's offices. Trained in AED and First Aid, it's my point to assist the clients with their needs in transportation by escorting them mostly by reservation. I also work as a sub-contractor to the Jacksonville Transit Authority Connection Plus Program through UZURV and provide medically disabled clients with friendly door to door transportation.

College Point, Ny, Us

Created and directed the wholesale Wine & Spirits department of the Jacksonville Restaurant Depot, which serves the store's diverse customer base of bars and restaurants. My experienced and friendly sales approach led my store to be in the top 4 sales performers among 11 RD stores in FL and in the top 25 RD stores of 150 in the USA. My YTD 2017 performance was 39% above 2016 with exceptional profitability.

New York, Ny, Us

Served as Fraud Analyst and Investigator to intercept patterns of credit fraud, stolen shipments, and to assist customers with their recovery. Noted on a company level for a successful interception and defeat of a $1M credit card theft ring (which is now a cited example in Customer Service training for the company). Cross-trained with Customer Service to provide holiday assistance at peak times.

As manager and sales representative of Bellport Cold Beer & Soda, I worked with the pioneering owner, Dave Schultzer, to build the landmark for craft beer on Long Island, NY. We invested time and resources to support the emerging craft brewing industry, which has blossomed since then.

I was managing North Fork Bank's Automotive portfolio for delinquent accounts (with Roland Williams) in 90-120 days past due, post write off assignments, and served as legal representation in regional courts. I supported the team of collectors before me and helped management understand our situation on a monthly basis. My collections team held the lowest loss percentage of any regional bank in USA (<1.25%) from 2002-2006 with a $4B portfolio or greater.

Certified Sommelier, Cms Level 2, Intensive Sommelier Training

Diploma, Top Student Award, Restaurant/Food Services Management

Bachelor Of Arts - Ba, History

Bachelor Of Arts - Ba, History

Bachelor'S Degree, History