Provide excellent customer service to our clients in a fast-paced environmentExhibit reliable attendance to successfully complete paid training and be successful in this position. Exhibit skill and diplomacy in working with clients facing challenging and personal situations.Collect and gather information to conduct interviews to make eligibility determinations for medical, food,and financial assistance.Verify client information by interacting with internal and external customers, and federal, state, and local entities.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Educated customers on special pricing opportunities and company offeringsDocumented conversations with customers to track requests, problems, and solutions.Assisted customers in making payments on accounts and setting up payment plans. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Reviewed customer account information to determine current issues and potential solutions.

Checks front office accounting records for accuracy and summarizes and compiles information for the hotel's financial records.Tracks room revenue, occupancy percentages, and other front office operating statistics.Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.Makes separate reports for Assistant and General Managers.Able to function as a front desk agent making reservations, checking guest in and out using appropriate procedures.

Accurately posted room charges, taxes, and guest account transactions.Processed guest charge vouchers, credit card vouchers, and purchase transactions.Transferred charges and deposits to master accounts.Verified account postings and balances to ensure accuracy.Monitored coupon, discount, and promotional program statuses.Analyzed and tracked room revenue, occupancy percentages, and front office statistics.Prepared daily summaries of cash, check, and credit card activities.Provided operational results summaries for management.Conducted end-of-day procedures and processed them in the property management software (PMS).Demonstrated proficiency in auditing, balancing, and closing out accounts.Operated PMS, typewriters, and other front office equipment.Possessed a thorough understanding of check-in and check-out procedures.

Accurately posted room charges, taxes, and guest account transactions.Processed guest charge vouchers, credit card vouchers, and purchase transactions.Transferred charges and deposits to master accounts.Verified account postings and balances to ensure accuracy.Monitored coupon, discount, and promotional program statuses.Analyzed and tracked room revenue, occupancy percentages, and front office statistics.Prepared daily summaries of cash, check, and credit card activities.Provided operational results summaries for management.Conducted end-of-day procedures and processed them in the property management software (PMS).Demonstrated proficiency in auditing, balancing, and closing out accounts.Operated PMS, typewriters, and other front office equipment.Possessed a thorough understanding of check-in and check-out procedures.

Financial Accounting: Post room charges, taxes, and fees to guest accounts. Process guest charge vouchers and credit card transactions.Post guest charge purchase transactions not posted by the front office cashier.Transfer charges and deposits to master accounts.Verify the accuracy of all account postings and balances. Monitor the status of coupons, discounts, and promotional programs.Track room revenues, occupancy percentages, and other front office statistics.Prepare a summary of cash, check, and credit card activities. Summarize operational results for management.Nightly Procedures: Prepare and execute the end-of-day procedure. Run the end-of-day process in the property management system (PMS).Technical Proficiency: Understand the principles of auditing, balancing, and closing out accounts. Operate PMS, typewriters, and other front office equipment proficiently. Understand and execute check-in and check-out procedures.

1. Posts room charges and taxes to guest accounts.2. Processes guest charges voucher and credit card vouchers.3. Posts guest charge purchase transactions not posted by the front office cashier.4. Transfer charges and deposits to master accounts.5. Verifies all account postings and balances.6. Monitors the current status of coupon, discount, and other promotional programs.7. Tracks room revenues, occupancy percentages, and other front office statistics.8. Prepares a summary of cash, check, and credit card activities.9. Summarizes results of operations for management.10. Prepare of End of day procedure.11. Run end of day process in property management software (PMS).12. Understand principles of auditing, balancing, and closing out accounts.13. Knows how to operate PMS, typewriters, and other front office equipment.14. Understand and knows how to perform check-in and check-out procedures.

1. Posts room charges and taxes to guest accounts.2. Processes guest charges voucher and credit card vouchers.3. Transfer charges and deposits to master accounts.4. Verifies all account postings and balances.5. Tracks room revenues, occupancy percentages, and other front office statistics.6. Prepares a summary of cash, check, and credit card activities.7. Summarizes results of operations for management.8. Prepare of End of day procedure.9. Run end of day process in property management software (PMS).10. Understand principles of auditing, balancing, and closing out accounts.11. Knows how to operate PMS, typewriters, and other front office equipment.12. Understand and knows how to perform check-in and check-out procedures.1. Trains, cross –trains, and retrains all front office personnel.2. Participates in the selection of front office personnel.3. Schedules the front office staff.4. Supervises workload during shifts.5. Maintains master key control.6. Resolves guest problems quickly, efficiently, and courteously.7. Checks cashiers in and out and verifies banks and deposits at the end of each shift.8. Enforces all cash-handling, check-cashing, and credit policies.9. Upholds the hotel's commitment to hospitality.10. Monitor high balance guest and take appropriate action.11. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.12. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.13. Review Front office log book and Guest feedback forms on a daily basis.

Handled calls from diverse customer base to communicate over the phone with our customers and vendors Resolve customer's comments, requests and problems on first contact and/or refer to appropriate department Diffuse calls and escalate and communicated customer issues to appropriate personnel/departments Worked with tech support department and provide support on call center technology issues with appropriate personnel.Researched billing discrepancies, tracked shipped orders and returns

Provided customers with products and services information Completed ticket logs, reports and supervised one to two employees daily Maintain cleanliness and origination of theatre and concessions area Reported day-to-day operations to theatre management team General cleaning and mopping of entire theater daily

Handled calls from diverse customer base to communicate over the phone with our customers supervised one to five employees dailyMade weekly employee schedules and daily employee work assignmentscompleted daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, and chargesCommunicated daily, weekly and monthly sales figures to General managerTrained all new hires on all policies and proceduresSupervised donation intake areas, check merchandise pricing and placement