Rich Turney Email & Phone Number

Pittsburgh, Pennsylvania, United States

Greater Pittsburgh Area

• Performed strategic planning to ensure all IT initiatives aligned with business goals.• Designed and implemented technology solutions to improve operational efficiency and customer service. • Led team of IT professionals, including hiring, training, and performance management. Fostered collaborative environment where team members could reach higher productivity levels, innovate and solve problems effectively. • Managed relationships with vendors, including negotiated contracts… Show more • Performed strategic planning to ensure all IT initiatives aligned with business goals.• Designed and implemented technology solutions to improve operational efficiency and customer service. • Led team of IT professionals, including hiring, training, and performance management. Fostered collaborative environment where team members could reach higher productivity levels, innovate and solve problems effectively. • Managed relationships with vendors, including negotiated contracts, managed service levels, and solved critical issues. • Oversaw organization's technology infrastructure and integration (platforms, hardware, software, networks) and direct operations. • Managed IT department's budget, made purchasing decisions, negotiated with vendors, and implemented cost-effective technology solutions. • Steered technology-related projects, to meet time, budget, and business needs.Selected Accomplishments: • Championed turnaround of Individual Billing System resulting in 99% reduction, reduced staff burnout, and timely invoice production restoring company confidence and morale.• Overcame repeated incidents of human error and delays within individual billing. • Boosted individual billing application invoice generation low pass-through of 98.5% to 99.5% reducing high fallout and delays in delivering invoices to members.• Led critical project with ten team members from four departments to develop and implement plan progress service providing applications with aggregate of client deductible information resulting in over 265 new or existing service components to leverage application development cost savings and provide consistent data across applications.• Built and led Enterprise Services (SOA) Department to focus on implementation of Service Oriented Architecture across Highmark's healthcare platform.• Invited to present at IBM's Impact and Blue Cross Blue Shield Association conferences.• Member of Highmark President's Fellowship program. Show less

Pittsburgh, Pennsylvania, United States

Greater Pittsburgh Area

Master Of Business Administration, Information Systems

Activities and Societies: Beta Gamma Sigma - Business Honor Society

Bachelor Of Science, Management