Richard Valerio Email & Phone Number

As a seasoned professional with extensive experience in service management, project management, and information technology, I currently serve as the Service Manager at RDO Equipment Co. in Hayward, California. My role involves leveraging my expertise in service operations, leadership, and marketing strategy to drive operational excellence and customer satisfaction.Previously, I was the Marine Operations Manager at Pacific Power Group, where I oversaw the delivery of high-quality marine services, managed a team of technicians and engineers, and coordinated with vendors and contractors. My tenure at Siemens as a Client Services Manager II further honed my skills in smart infrastructure, contract management, and key performance indicators.During my five years at Cummins Inc., I progressed from the Management Development Program to Sr. Field Services Supervisor, focusing on marine, rail, and defense sectors. My responsibilities included service operations and team leadership, ensuring efficient and effective service delivery.As an Independent IT Contractor/Consultant/Owner at Mishmo, I provided technical consultation to a diverse range of clients, including international architecture firms, corporate real estate, and not-for-profit organizations. My skills in project management, IT service management, and vendor management were pivotal in delivering tailored solutions.My earlier roles include Marketing Manager/IT Support Engineer at Timothy Crofton Real Estate Inc., where I combined my IT and marketing strategy skills, and Sr. Support Analyst at Sun Microsystems, where I supported the manufacturing and logistics department.I am passionate about process improvement, customer care, and team leadership. My proven track record includes implementing best practices, streamlining workflows, and reducing costs while maintaining high standards of service quality. I excel at building and nurturing relationships with stakeholders, communicating effectively across diverse backgrounds, and fostering a collaborative work environment.

Listed skills include Windows, Active Directory, Customer Service, Hardware, and 37 others.