As the Director, Business Services for Ultra Sports Centre Inc., I spearheaded end-to-end recreational operations for four playing surfaces indoor sports fieldhouse: two separate artificial turf fields and two large gyms in a diverse setting. Secured new resources and expanded business offerings by envisioning and launching analytic-based business cases. Compiled and produced reports for senior management to set planning priorities and develop business. Pooled resources with ownership and operational teams to overachieve revenue records for 16 out of 17 yearly quarters as well as initiated sales and marketing activities to increase revenue. Boosted gross recurring revenue by 47% from 2016, minimized expenses, and utilized industry best practices and different approaches to increase sales. Augmented organization’s community profile in 2019 by nurturing and retaining strategic partnerships while building profitable relationships with national charity ad market leaders. Evaluated and implemented software technologies that drove the average cost savings of 25%.

As the Manager, Sales & Marketing, I headed all sales and marketing operations of the facility and acted as the Facility Manager as well as led recruitment process for new sales growth. Managed customer service escalations for conflict resolution and ensured maximum client satisfaction. Exceeded target by 122% in first year by governing profitable sales and marketing functions. Increased company gross revenue by 25% in first year with a data-driven methodology achieving and surpassing set targets. Amplified client engagement of 35% to over 70% based on revenue segment by developing all social media (Facebook, Google AdWords, Twitter) and printed marketing material.

At Bell Canada Enterprise Inc. as the Connectivity Specialist, I sustained and grew an existing client base in a sales team environment by selling unified communications solutions, cloud, voice, data, network, and collaboration. Served as the Key Accounts Specialist in finance, retail, and government verticals to expand business across multiple verticals. Secured $128K in revenue and championed largest Cisco WebEx deal in 2013; project managed an internal team for the entire onboarding process for SaaS subscriptions due to complexity of clients’ requirements. Generated $185K in revenue and unlocked the door to many other opportunities by responding to a RFP that placed Bell Canada on a vendor list. Successfully closed a Microsoft Office 365 opportunity by leveraging corporate relationships as the first specialist. (Exchange, SharePoint, Lync, Office Professional Plus – SaaS).

Senior Account Manager, I grew the existing territory by efficiently prospecting, cold calling, and networking while utilizing Salesforce.com in improving sales process, funnel development, and reporting. Penetrated accounts and increased recurring revenue by collaborating with channel hardware providers Polycom and Tandberg (telepresence) and sold complex software solutions such as WebEx, Microsoft Live Meeting, and Startcast Webcasting. Served as leading SME at Bell by selling enterprise eLearning software and represented company at various tradeshows to further develop brand and industry relationships. Accomplished quota and earned the Bell Canada President’s Club Award for 2006, 2007, 2008, and 2010 for espousing the company’s vision and values. Processed multiple RFPs and acquired one of the largest prospects in company history on a total contract value of $1.5M+ for an Ontario Public Sector client. Recognized as only Account Manager from 21 to successfully sell all four services to one customer through virtual/online presentations and demonstrations, generating $120K per annum.