Rich Work Email & Phone Number

MITS - CNCSCurrently serve as the IT Operations Manager and Lead Systems Administrator at the Corporation for National and Community Service. I manage and direct a team of professionals providing systems administration, systems engineering, database administration, and desktop support for over 800 users nationwide in an environment of over 200 servers across 3 datacenters on a 24/7 basis. I conduct daily and weekly operations and project meetings with the customer to keep them informed of current operational events. I managed the transition from our previous contract with the Corporation to our new contract. In a very short period of time, we implemented several new technologies without customer service disruption; we successfully moved our customer’s headquarters and all their on-site IT systems to a new location; and successfully directed a major infrastructure upgrade. This major transition was delivered on time and within budget.

Managed Services - CNCSServed as the Tier 3 Systems Administrator for an 800-user agency. I maintained and supported over 200 physical/virtual servers, 2 SAN’s and many applications across three datacenters on a 24/7 basis. I guided and mentored junior technicians and resolved escalated trouble tickets. In addition to day to day operations duties, I implemented upgrades and changes to the environment including major software version upgrades, major desktop software deployments, AD Group Policy configurations as well as new server/application deployments.

Active Directory and Exchange Modernization (ADEXMdrn) ProjectEngineereed a project for a large federal government organization that included the design, test, pilot and implementation of a consolidated enterprise messaging solution designed to be scalable to 100k users. My primary focus was to design, test, and build the messaging system infrastructure and the Blackberry Enterprise Server (BES) infrastructure. I designed and configured our NetApp SAN storage solution as well as the HP Blade System solution which was the foundation of our project. I designed, built and implemented a Highly Available/Redundant BES solution suitable for 3k users which can be scaled to 10k users. My secondary focus was to assist in the design and implementation of our VMware Infrastructure. Including our lab, I personally configured and deployed 8 HP C7000 Blade Systems, 4 separate NetApp Storage Systems (FAS 3270 in our lab and FAS 6280 in production) and configured a VMware vSphere 4.1 environment that includes 5 HA clusters in each datacenter. Traveled to our DR site and built and configured the DR infrastructure solution including the SAN, HP Blade System, and the VMware Infrastructure. I documented the detailed design, test plan, test results, build and configuration guides as well as the user’s guides.

Managed Services - CNCSDesigned and implemented the active directory domain and all associated domain services utilized by managed services personnel. Built and configured all managed services file servers and application servers as well as the Vasco Digipass VPN system used by managed services personnel to connect remotely to the managed services network. Working on a team with highly technical engineers, migrated over 100 servers from CNCS HQ to primary and DR datacenters providing the client with a much higher degree of reliability and stability. Built a new Blackberry Enterprise Server infrastructure and successfully migrated over 500 blackberry users. Managed and maintained the CNCS server infrastructure including server patching and upgrades, backing up all critical systems with Symantec Netbackup. Responded to escalated Tier 3 support tickets. Prepared and implemented new services into production.

Education record

Information Technology Studies; Business Administration