Richard Voss work email
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Richard Voss personal email
Richard Voss is a Principal Consultant at Quiver LLC. Colleagues describe them as "Rich is a rare find as an effective, problem-solving, and efficient IT coordinator and manager. His ability to see the big picture and often pitch in to help even outside of his designated role have earned him respect among the office. His expertise was invaluable to the many projects that I worked on with him, often making such positive impressions on other engineering and management he would be recognized for his outstanding contributions. Rich clearly has the customer in mind, he was always willing to make our customers happy. As a leader, Rich's talent will make him an perfect fit for any organization looking for a genuinely positive impact. He would make for either an excellent IT Service Manager or IT Operational Manager. His greatest assets of understanding communication, being a leader in tough situations, and effective task execution have been shown time and time again. Rich has received my highest respect and will earn yours as well."
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Principal ConsultantQuiver LlcSan Diego, Ca, Us
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Servicenow Developer - Sr. Systems EngineerThe Beachbody Company Jun 2019 - PresentEl Segundo, Ca, Us -
Director Of Technical SupportInformation Technology Partners, Inc. Jan 2016 - May 2019Responsible for managing the 24/7/365 support department to ensure the highest standards of delivery for helpdesk, customer service and operational excellence for our customers.Managed Support / Co-Managed Operations for 20+ customers. Responsible for Helpdesk / Direct support, Server maintenance, Client / Server securityWorks closely with Internal stakeholders and customer CIOs to ensure SLAs are met while employing a continuous improvement approach to service delivery. -
Technology Services CoordinatorInformation Technology Partners Oct 2013 - Dec 2015Burbank, California, UsManage and oversee the operational care of Partner-specific information systems and services. • Assess and triage incoming end user support and technical service requests• Perform triage activities for urgent technical support requests• Prioritize and schedule technical service requests• Manage support staff work commitments• Maintain the comprehensive list of technology systems and services• Monitor and report against service level agreements• Ensure the adherence to change control procedures • Oversee the maintenance of as-built documentation • Ensure security standards are developed, maintained and adhered to• Maintaining the accuracy of the property subscription inventory• Maintain digital information asset inventory• Utilize applied knowledge of troubleshooting methodology• An understanding of distributed processing network concepts -
Helpdesk Support AnalystInformation Technology Partners Aug 2012 - Oct 2013Burbank, California, Us
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Cyber Transport Technician - 2E2X1 / 3D1X1 Rank: E4United States Air Force Nov 2006 - Nov 2012Randolph Afb, Tx, Us• Setup and maintained network infrastructure, cryptographic equipment and switching systems in both fixed and deployed environments.• Responsible for troubleshooting network issues, physical repair, diagnostics and performance analysis. Accomplished by Isolating malfunctions using troubleshooting techniques, diagnostic software, technical data, block diagrams, voltage and waveform measurements, and other tests requiring specialized test equipment. • Ensured compliance with operation security practices. Applied communications security programs to include physical, cryptographic, transmission, and emission security. Developed and ensured compliance with safety standards and instructions.• Aligned and modified system components according to National Security Agency, Joint, Departmental, DISA Directives, technical data, Time Compliance Technical Orders (TCTO) and local procedures. -
Pc CoordinatorPatten Industries Apr 2012 - Aug 2012Elmhurst, Il, Us -
Helpdesk AnalystAdvanced Technology Services Mar 2010 - Mar 2012Peoria, Illinois, UsExperience with Autotask ticketing system, managing multiple queues and tickets. Worked at customer locations such as Caterpillar Logistics (Morton IL), Fujifilm Graphics (Hannover Park IL), and Patten Caterpillar (Elmhurst, IL). ∙ Managed and executed Internal IT operations. Duties included imaging and deploying laptops to field techs and managers, managing laptop and spare parts inventory, troubleshooting and repairing computer hardware. ∙ Worked in the IT Depot where we deployed, tracked and managed IT inventory for Panasonic, Coca-Cola, Kiewit Construction and Fujifilm.
Richard Voss Education Details
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Depaul UniversityInformation Technology
Frequently Asked Questions about Richard Voss
What company does Richard Voss work for?
Richard Voss works for Quiver Llc
What is Richard Voss's role at the current company?
Richard Voss's current role is Principal Consultant.
What is Richard Voss's email address?
Richard Voss's email address is ri****@****r.cloud
What schools did Richard Voss attend?
Richard Voss attended Depaul University.
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