Richard Voss Email & Phone Number

San Diego, Ca, Us

El Segundo, Ca, Us

Responsible for managing the 24/7/365 support department to ensure the highest standards of delivery for helpdesk, customer service and operational excellence for our customers.Managed Support / Co-Managed Operations for 20+ customers. Responsible for Helpdesk / Direct support, Server maintenance, Client / Server securityWorks closely with Internal stakeholders and customer CIOs to ensure SLAs are met while employing a continuous improvement approach to service delivery.

Burbank, California, Us

Manage and oversee the operational care of Partner-specific information systems and services. • Assess and triage incoming end user support and technical service requests• Perform triage activities for urgent technical support requests• Prioritize and schedule technical service requests• Manage support staff work commitments• Maintain the comprehensive list of technology systems and services• Monitor and report against service level agreements• Ensure the adherence to change control procedures • Oversee the maintenance of as-built documentation • Ensure security standards are developed, maintained and adhered to• Maintaining the accuracy of the property subscription inventory• Maintain digital information asset inventory• Utilize applied knowledge of troubleshooting methodology• An understanding of distributed processing network concepts

Burbank, California, Us

Randolph Afb, Tx, Us

• Setup and maintained network infrastructure, cryptographic equipment and switching systems in both fixed and deployed environments.• Responsible for troubleshooting network issues, physical repair, diagnostics and performance analysis. Accomplished by Isolating malfunctions using troubleshooting techniques, diagnostic software, technical data, block diagrams, voltage and waveform measurements, and other tests requiring specialized test equipment. • Ensured compliance with operation security practices. Applied communications security programs to include physical, cryptographic, transmission, and emission security. Developed and ensured compliance with safety standards and instructions.• Aligned and modified system components according to National Security Agency, Joint, Departmental, DISA Directives, technical data, Time Compliance Technical Orders (TCTO) and local procedures.

Elmhurst, Il, Us

Peoria, Illinois, Us

Experience with Autotask ticketing system, managing multiple queues and tickets. Worked at customer locations such as Caterpillar Logistics (Morton IL), Fujifilm Graphics (Hannover Park IL), and Patten Caterpillar (Elmhurst, IL). ∙ Managed and executed Internal IT operations. Duties included imaging and deploying laptops to field techs and managers, managing laptop and spare parts inventory, troubleshooting and repairing computer hardware. ∙ Worked in the IT Depot where we deployed, tracked and managed IT inventory for Panasonic, Coca-Cola, Kiewit Construction and Fujifilm.