Richard Young Email & Phone Number

Royal Oak, Mi, Us

Provide thought-leadership in Salesforce IT architecture, strategy & planningDefine roadmaps to bridge the gap from current to future state for business, information, and technology capabilitiesLead/Mentor/Guide development strategy and team of developersEnhance Application Design and Integration for End-to-End processesEnforce Salesforce Standards, Patterns and Best PracticesProvide recommendations to improve functional, technical, and architectural designs

Troy, Michigan

Responsible for leading systems implementation and process improvement projects, gathering requirements, testing system changes, and developing/maintaining the processes, tools, and data that support the Sales and Customer Service functionsPerform analysis and diagnoses of business problems in the Sales and Customer Service departments, gather requirements, design, select, test, and implement enterprise applications and systems that meet requirements Engage and interact with… Show more Responsible for leading systems implementation and process improvement projects, gathering requirements, testing system changes, and developing/maintaining the processes, tools, and data that support the Sales and Customer Service functionsPerform analysis and diagnoses of business problems in the Sales and Customer Service departments, gather requirements, design, select, test, and implement enterprise applications and systems that meet requirements Engage and interact with internal and external partners to deliver I.S. systems that support the sales and customer service function Maintain technical specifications, test plans, and architecture for the systems at Meritor Provide analytical support, perform research and development functions, and develop and maintain associated documentation Recommend technology tools and applications for use on-site and company wide Collaborate with peers on continuous improvement objectives Oversee aspects of project lifecycle within the solution area Conduct and coordinate integration and user acceptance testing Train users & subject matter experts in functionality and usage Show less

Virginia Beach, Va

• Provide application leadership to the company’s IT, Financial Aid, Student Accounts, and Accounting teams.• Support all applications by providing technical consultation, research and analysis, validation testing, technical support, and leadership.• Training and support for user groups in application utilization.• Work with developers, project managers and user groups to solve business problems using available technology such as CampusVue/Nexus, SQL, Salesforce, Excel, help… Show more • Provide application leadership to the company’s IT, Financial Aid, Student Accounts, and Accounting teams.• Support all applications by providing technical consultation, research and analysis, validation testing, technical support, and leadership.• Training and support for user groups in application utilization.• Work with developers, project managers and user groups to solve business problems using available technology such as CampusVue/Nexus, SQL, Salesforce, Excel, help documents, etc.• Complete State and Regional program applications as needed (assisting Academic Compliance Team).• Manage various areas in Salesforce Portfolio Management and Product Management for tracking multiple project management statuses from start to finish of campaigns/projects.• Configuration, setup, maintenance, and testing of new and revised programs in multiple applications.• Document completion and storage solutions expert (Jadu, Perceptive Content, Assuresign) Show less

-Work with Student Accounts with ACE in CampusNexus.-Streamline use of ledger cards, subsidiary ledger cards, tuition discounts,scholarships, fees, deposits, etc. in CampusNexus.-Configure and test Student Accounts & Billing module inside CampusNexus(CampusVue) Student Information System.-Provide consulting about financial compliance laws and PCI compliance regulationsinvolving higher education institutions.

I am responsible for business analysis support for Delta Education’s student management information system. The position analyzes and manages a variety of complicated issues and tasks and applies analytic expertise and creativity to resolve them in a timely manner. I provide technical support for CampusVue’s Student Accounts module and related procedures, policies, and projects. The Technical Support Analyst serves as a subject matter expert to help streamline and automate activities… Show more I am responsible for business analysis support for Delta Education’s student management information system. The position analyzes and manages a variety of complicated issues and tasks and applies analytic expertise and creativity to resolve them in a timely manner. I provide technical support for CampusVue’s Student Accounts module and related procedures, policies, and projects. The Technical Support Analyst serves as a subject matter expert to help streamline and automate activities and workflows. Show less

Michigan

Campus-Based

Master Of Science In Management, Strategic Leadership

Bachelor Of Science Degree, Business Management 2010