As the Business Engagement Lead of Identity Portfolio Services, I lead a team of 10 practitioners in delivering comprehensive onboarding, product evolution, and stakeholder management support for Deloitte’s Identity and Access Management (IAM) services. I have spearheaded the development of a comprehensive Communication Plan and Stakeholder Management Strategy, fostering collaboration with over 700 Identity Product Owners, Business Stakeholders, Technical Advisors, and C-level executives across the firm. This effort has resulted in a 30% increase in client satisfaction and overall adoption of IAM products. My contributions also include launching the IAM Advisory Board to provide a platform for transparent communication on product updates and initiatives, as well as establishing streamlined processes that have significantly improved IAM onboarding and adoption rates globally. Additionally, I drove automation initiatives—such as automating Multi-Factor Authentication (MFA) compliance processes—improving efficiency by 90% and reducing task completion time from 160 to 8 hours. My role is also focused on driving continuous improvements to enhance the user experience and accelerate time-to-market for IAM products. As a trusted subject matter expert, I provide consultation on modern IAM best practices, including Privileged Access Management, Identity Governance and Administration, and Federation services.

As a Strategic Partnership Lead at Deloitte, I am responsible for cultivating strategic partnerships with the firm's Identity Product Owners, Business Stakeholders, Technical Advisors, and Governance Boards to enhance product evolution and cross-functional collaboration. I streamline business engagement processes by analyzing and evaluating requirements and creating optimization strategies using Robotic Process Automation (RPA). I also deliver critical information on modern identity and access management concepts and best practices, such as privileged user accounts, Modern Access Control (MAC), Multi-Factor Authentication (MFA), Federation services, Azure AD integration, and external user access management. My work involves driving continuous process improvement by directing international working groups, team meetings, and status calls comprised of Cyber and business leaders and application teams to align on service architecture, deployment, and implementation. I present IAM use cases and success stories to the office of the Chief Information Security Officer, cybersecurity leadership, and other teams within the cybersecurity organization as a trusted advisor. I also administer document process flows and RACIs, service catalog, service description, service summary, and target operating model to improve work proficiency. I create and maintain change management and adoption materials.

As the Chief Administrative Officer for the ISACA Atlanta Chapter Board, I collaborate closely with the President to bring the chapter's long- and short-term vision to fruition. In this pivotal role, I oversee the administration of membership meetings, ensuring seamless coordination and execution. My responsibilities also include meticulously recording minutes for various board and membership gatherings, including the annual general meeting, and maintaining a comprehensive record database. I handle the legal affairs, records, and correspondence crucial to the chapter's operations. I serve as the Chapter's She Leads Tech Liaison and ensure the voice of our members are heard. As a dedicated professional, I perform various duties integral to the board's function, contributing to the overall success and efficiency of the ISACA Atlanta Chapter.

As a Global Records & Information Governance Analyst at Georgia-Pacific, I was responsible for developing and implementing a replacement system for the company's physical records management system, with a focus on data security and accuracy as per company legal standards. I provided technical support to manage inactive record storage pickups, deliveries, and destruction for over 160 facilities across the company. I also oversaw database synchronization with vendors and users access to establish data consistency. I collaborated with vendors to deal with daily orders, special orders, and discrepancies. In addition, I led process improvement initiatives to increase efficiency and reduce cost while maintaining data integrity and security. I also administered and maintained the records management database and trained new employees on database usage.

As a Bilingual Consumer Affairs Representative, I was responsible for reporting highly sensitive consumer quality cases and tracking sample collection with business quality leadership. I also pitched and presented innovative ideas on updating records and information management database for current training processes and business-related documents in cross-collaboration with the customer solutions records and information management team.

As a Volunteer Office Assistant at Amnesty International in Argentina, I facilitated clerical activities such as filing, printing, and organizing the Human Rights Library. I also maintained personnel records of international volunteers, activists, and Worldwide Organization members. In addition, I participated in local activist movements, including attaining petition support of individuals or communities suffering from human rights violations in Buenos Aires, Argentina, and surrounding cities.

As an Office Assistant at the University of Georgia's Office of Choral Activities, I implemented a catalog of the music library to ensure an up-to-date archive of tablatures. I facilitated incoming and outgoing communications for Choral Directors and offices within the collegiate Music Department. I also orchestrated office operations through clerical and interdepartmental facilitation requests.