Patty Baker Email & Phone Number

Cleveland, Ohio, United States

Mayfield Heights, Oh

Mayfield Heights, Oh

Mayfield Heights, Oh

Mayfield, Oh

Create and distribute management reports, Create contracts and addendums for company, Validate and distribute incoming sales leads, Create and maintain training material for new hires, Perform new hire training, Database management of Customer Relationship Management system, Creation, execution and reporting of Client Satisfaction Survey

Responsibilities included: Integral part of team designing new global Customer Relationship Management software system; Initial qualification of sales leads and distribution to the appropriate Account Executive; Creation of competitive information for Account Executives; Creation of reports for Account Executives; Creation and Submission of Request for Proposals

Creation and submission of weekly sales operations reporting; Creation and execution of annual client survey; Creation and submission of monthly client survey results; Oversee redesign and reimplementation of sales tracking system; training of new employees; Client Management

Creation and modification of proposals and contracts; Order processing; Coordination and Planning of off-site Sales and Consulting Summits; New hire orientation and training; Maintain Sales Policy and Procedure Handbook; Processing of Monthly NetSource Billing; Set-Up of New NetSource Clients; Database Management; Maintain online library of sales reference documents;

Coordination of meetings, Preparation of meeting notes, Coordination of travel arrangements, Maintain QuickBase site for group, Organize and maintain library of reference materials

Prepared of weekly sales reports, Coordinated travel arrangements, Prepared Board of Director meeting packets, Assisted with filing of quarterly tax reports, Prepared and distributed corporate press releases

Managed day-to-day operations for an office of 25 employees. Responsibilities included: Human Resources, Benefits Administration, Payroll, Purchasing, Vendor Relations and Negotiations, Desktop Publishing, Recruiting and Interviewing of New Employees, Responsible for preparing daily, weekly and monthly reports, sending blast faxes and mailings to clients, Aided in separation of the company from a parent company, Coordinated client and company events Responsible for supervising Quoting department (3 employees) and Receptionist Coordinated database upgrade. Responsible for training employees on the new software upgrade and managing the database. I was also responsible for updating our company's website and handling all daily computer system problemsFacilitated the office relocation, including decorating and ordering of new equipment and furnitureEmployee of the Third Quarter 2000Employee of the Year 2000

Managed day-to-day operations for an office of 15 employees. Responsibilities included: Accounts Payable, Accounts Receivable, Collections, Order Processing, Order Expediting, Preparation of Export Documentation, Purchasing, Inventory Maintenance, Customer Database Management, Customer Service, Maintain Petty Cash Account, Process Weekly Shipping Documentation, Receive Inventory into the Computer, Compile Weekly and Monthly Reports, Issue Credits to Customers, Set-Up New Representative Accounts, Verify Representative Commissions and Prepare Monthly Commission Payments

Responsibilities included: Processing of Client Requests and Orders, Research Inventory Discrepancies by recreating paper trail of Inventory, Educate Clients as to Proper Company Procedures, Compile Client Inventory Reports Monthly, Sales Support Including Preparation of Proposals and Sales Brochures, General Office Management

Responsibilities Included Accounts Payable, Accounts Receivable, Invoicing, Daily, Weekly and Monthly Reporting to the Corporate Office; Oversaw Daily Functions of the Operations and Sales Departments Corporate Employee of the Quarter, Fall 1995

Responsibilities included: Inside Sales of Durable Medical Equipment, Ostomy/Colostomy Supplies and Soft Goods, Insurance Verification, Submit Prior Authorizations to Insurance Companies, Managed Order Entry Department; Updated Computerized Patient Files, General Office

B.A, English

Diploma