Communications Advocate
CurrentNext Level Urgent Care is Houston's highest-rated chain of urgent care clinics (20 locations in Houston and the surrounding areas), having won:• Better Business Bureau's coveted 2020 Pinnacle Award (for Exemplary Practices and Service)• Houston Chronicle’s inaugural “Best of the Best 2020” Community Choice Award (for Best Urgent Care)• The Fort Bend Star's 2020 Readers' Choice• Houston Chronicle's Top Workplaces distinction• Houston Business Journal's Best Places To Work distinctionThe primary purpose of the Communications Advocate is to provide and coordinate a variety of tasks associated with patient and customer service, such as:• Answering inbound calls for all clinic locations, as well as promptly responding to email inquiries.• Advising patients of available services.• Scheduling patient visits to appropriate clinic locations communicating pertinent information regarding their appointment and preparation.• Effectively communicating with patients to ensure complete resolution of inquiries.• Ensuring customer satisfaction is obtained by answering questions and resolving issues.• Ensuring all inquiries and communications between internal and external customers, whether by phone or email, are documented in a concise and timely manner.• Being responsible for lab correspondence between primary care physicians.• Being responsible for electronic correspondence and proper distribution to all locations.• Being responsible for the security and confidentiality of patient information at all times by following HIPAA protocol.