Rick Ash Email & Phone Number

Chapel Hill, Nc, Us

Noida, Uttar Pradesh, In

As the Sr. Director of our Professional Services Sales team I lead the Americas development and adoption of a company-wide approach to HCL Fortius Professional Services Sales that drives higher levels of customer success, bookings and revenue growth. As a key member of the leadership team I collaborate across all critical functions to evolve service offerings.• Drive growth by leading the evolution of our internal and external go-to-market strategies.• Lead the Americas professional services pre-sales team and process to understand the customer’s security, business and technical objectives, as well as, solution requirements, in order to build customer relationships, and scope opportunities.• Attain PS bookings and revenue goals while maintaining the healthy conversion to revenue with target margins.• Develop and implement services decision framework to balance Partner, Deal Velocity, PS utilization objectives.• Become part of Account Strategy process & enable sales with customer-facing value of services and offerings pitch.• Standardize and evolve the processes to request, scope, price, close SOWs. • Create Professional Services opportunities, manage pursuits, present project SOW’s and be an integral partner in closing deals.• Reset attach rates targets for differing segments to hit services plan targets and smooth out services delivery & revenue recognition cycle.• Work with PS delivery to update/enhance/evolve our standard service catalog and new services opportuities.• Shape new contracting processes such as Service Credits, Fixed Fee sows, milestone delivery programs, and co-delivery with Partners.• Analyze and benchmark service mix between (technical implementation, process configuration, adoption services) to optimize customer outcome realization.• Use customer journey plays & supporting solutions to make packaged services more impactful on customer outcomes.

Noida, Uttar Pradesh, In

As the RCM I am responsible for assisting product sales with building product and services solutions and determining project specific consulting requirements. Collaborate with product sales to generate new professional services leads/opportunities while fostering and growing partnerships with existing customers.Responsible for understanding the customer’s current security environment, product portfolio, security challenges and future security goals to build highly effective and efficient security solutions.Work with product sales from new opportunity creation to closed/won status providing professional services subject matter expertise.Prepare customer statements of work, responses to RFIs and RFQs, and negotiate scope of work and pricing.Hold full financial responsibility for the region’s forecasting, bookings, revenue, margins, and growth targets.

Leesburg, Virginia, Us

Responsible for the execution of all PhishMe Managed Services for a large consulting team across all global sales domains. Executes tactical oversight of all Simulator managed services while providing subject matter expertise.Executing tactical oversight of all Simulator managed and professional services functions to maintain the highest level of customer service Providing subject matter expertise, guidance and assistance with complicated or difficult accounts Mentor and trains global resources, leads, and managers Oversee resource management and reporting functions Assist leadership in the evaluation and resolution of client operational and reporting needs Coordinate with Sales team to ensure a proactive approach to account management and issue resolution Coordination with client senior leadership to include CISO, CIO, and CRO to execute effective phishing programsProvide feedback on platform issues or enhancements to Product and Engineering teams Develop and mature operational processes and documentation Identify new business development opportunities, perform financial and process analytics, and make recommendations to the senior leadership teamBuild relationships, collaboration, and coordinate programs/projects with other PhishMe teams

San Jose, California, Us

• Manage the Mid-Atlantic region within the McAfee Professional Services organization.o Financially responsible for the Mid-Atlantic regions bookings, revenue, margins and growth.o Work directly with product Sales and Account Managers on business development.o Contact, statement of work and master agreement negotiations and completion.• Manage the relationship between our Consultants and the McAfee/Foundstone clients ensuring:o Project tasks are documented, communicated and agreed upon.o Risks, issues and concerns are documented and revisited throughout the project lifecycle.o Project tasks are executed and status reports are delivered.o The client has a single point of contact for questions and/or concerns.o A successful consulting engagement. • Foster and grow relationships with our Channel Partners to grow the business and to leverage their qualified staff.• Manage both McAfee product implementation projects and Foundstone service delivery projects.• Identify and develop new clients and professional services engagements including scoping, pricing and scheduling.• Maintain technical proficiency, sharing knowledge throughout the firm through tool development, template enhancements and methodology enhancements. • Identify and implement improvements for existing processes and procedures.• Mentor Project Managers, Consultants and peers in new techniques, tools and other job skills. • Assist with recruiting consultants and the onboarding of new hires.

San Jose, California, Us

• Development and management of the Global Strategic Alliances Program Management Office. • Directly and indirectly manage Program and Project Managers across the United States, as well as several other countries, who are responsible for managing solution/product development and go to market activities.• Participate in program and project steering committees to ensure projects remain in scope, on time and within budget and to ensure our relationship with our partners remain strong.• Ensure project goals and objectives align with divisional and/or corporate goals. • Negotiate with executive staff for proper resources and product development strategies.• Personal management of high profile OEM, semiconductor, networking, systems management and data protection programs and projects with considerable strategic and financial value.• Management of Solution Architects who assist Global Alliance Directors, Field Alliance and OEM Managers to identify and build joint solutions with our partners.• Collaborate with the Sr. Vice President to plan, direct and coordinate the operations of the Global Alliances business unit. o Roles and responsibilities include formulating business unit policies, procedures, goals and objectives as well as managing daily operations, which include operational and financial reporting and human resource management.

• Management of McAfee’s Data Protection OEM, Consumer, Small Business and Mid-Market daily operations including business and product development as well as product delivery.• Responsible for the development and delivery of the McAfee Anti-Theft file protection product to the Consumer Market.• Manage and facilitate the planning, design and delivery of large-scale multi-million dollar projects to partners in the hardware and software industries.• Minimize barriers and maximize team member success through coaching and mentoring on expectations, deliverables and overall project control. Inspirational leader dedicated to encouraging teamwork.• Integration Manager responsible for the successful integration of McAfee and SafeBoot by driving company alignment and employee accountability while maintaining business unit autonomy.• Worked in conjunction with the CEO and Sr. Executives to standardize processes and to implement a Project Management Office and project management life cycle.• Process-oriented professional with a reputation for quality, achievement, and results.• Effective communicator able to clearly present complex information to diverse groups and individuals.• Track record of turning around troubled projects and guiding them to timely completion.• Respected by customers, employers, and associates for vision, follow through, and excellence.• Dynamic oral and written communication skills. Proven analytical and problem solving skills.

Boston, Ma, Us

• 10+ years hands on Project / Program Management experience through the complete project lifecycle including PMLC and SDLC.• 10+ years experience mentoring, motivating, empowering and enhancing the performance of both small and large teams in the areas of productivity, performance and employee development.• Responsible for day to day management of the information security program, projects and project managers.• Utilized maturity, judgment, negotiating skills, analytical skills, technical and refined leadership skills to deliver medium and large scope projects using proven methodologies.• Utilized an in-depth knowledge of the project lifecycle to gather and thoroughly document project requirements, control cost and schedule, identify risks and drive the completion of multiple project components within a compressed timeframe.• Continuously collaborated with all stakeholders, vendors and contractors, defining, guiding and managing all aspects of the project life cycle for the on time delivery of projects within budget.• Managed multiple tasks, projects, and staff simultaneously to successful outcomes.• Assisted with establishing security policies, procedures, training and best practices.• Served as a conduit between the CISO’s office and business managers to integrate security into the organizations job descriptions.• Collaborated with the CISO to establish and manage a Security Project Office.

Master'S Degree, Business Administration And Management, General

Bachelor'S Degree, Managing Information Systems