Rick Avery Email & Phone Number

Atlanta, Georgia, United States

- Proactively maintained and increased sales production to drive company growth.- Expanded customer base through community outreach and events.- Managed VIP sales representatives, ensuring they were able to meet the needs of there customer base consistently.- Developed and implemented sales strategies, setting targets, and analyzing sales data to drive results.

Atlanta, Georgia, United States

- Spearheaded customer growth and retention through e ective marketing and sales strategies.- Successfully hired and trained new personnel to meet business objectives.- Managed production budget and ensured e cient resource allocation.- Developed intellectual property and initiated procurement processes.- Demonstrated expertise as a tracking and mix engineer in both studio and live environments.

•Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; •Preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. •Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

• Manage day-to-day office duties (20+ associates), schedules and operations in absence of Executive Marketing Director• Generates list and daily territory maps for all employees • Interview and train all new hires• Manages team of 10 employees that include Leaders and Marketing Associates • Maintained a 97% overall customer satisfaction rating based on customer evaluations,7 points above national average • Train Management and Leadership teams outside of the offices on customer satisfaction • Develop and implement both ongoing training for permanent employees and

Marietta, Ga

•Create a satisfying buying experience for the customer•Identify the customer's needs and inform them of suitable wireless products and services. Sell the AT&T array of products and services to customers through defined sales process•Meet or exceed sales performance goals on a daily/monthly basis.•Handle all administrative aspects of the sale including paperwork and payments. Provide customer assistance with payment, billing questions and customer care concerns.•Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.

Manage day-to-day office duties (20+ associates), schedules and operations in absence of Executive Marketing DirectorGenerates list and daily territory maps for all employees Interview and train all new hiresManages team of 10 employees that include Leaders and Marketing Associates Maintained a 97% overall customer satisfaction rating based on customer evaluations,7 points above national average Train Management and Leadership teams outside of the offices on customer satisfaction Develop and implement both ongoing training for permanent employees and new hire training courses

Make contact with potential customers to sell feature products and cross-sell services for clientMet and exceeded daily, weekly and monthly sales quotas established by management by 30% or moreCollect and verify customer contact and point of service informationReview sales contracts to ensure all requirements for enrollment are metMaintain knowledge on all applicable pricing and value added products and services

• Program development that included grant writing and Best Practice research• Led motivational seminars on fundamentals of King’s Non-Violence in public schools across the State of Georgia• Developed Community Outreach Program for Refugee/Displaced populations• Taught interpersonal conflict resolution amongst Refugee communities

• Managed caseload of students to identify appropriate methods and resources to meet varying needs for individual students • Primary coordinator for all Americorps activities in a Title I school• Launched and recruited students for afterschool program that provided supplemental educational services in math and science concepts• Helped create, test, and implement curriculum for middle school math and science classes• Managed small staff, invoices, and student confidential information for after school program

Program development that included grant writing and Best Practice researchLed motivational seminars on fundamentals of King’s Non-Violence in public schools across the State of GeorgiaDeveloped Community Outreach Program for Refugee/Displaced populationsTaught interpersonal conflict resolution amongst Refugee communities

Established new contacts/accounts and maintaining ongoing relationships with vendorsDispatched and supervised 62 drivers Managed 100+ routes in 22 citiesResponsible for route delivery and receiving

OHSA safety trainedPrepared, planned, and established satellite installationsResolved customer problems through diagnostics, troubleshooting, and repairRepresentative for out of state operations which required interstate and overnight travel

Trained in store operations and lead team building activitiesResponsible for management of daily store operations which included managing employees and their schedulesMaintaining ongoing relationships with vendor while receiving and ordering shipmentsResponsible for daily bank deposits

Bachelor'S Degree, Marketing/Marketing Management, General

Certification, Customer Service Management

I was in a dual degree program for gifted students.Curriculum focus was sales and customer interaction.

High School Diploma, Business/Technoogy

Activities and Societies: Debate Team; Student Government (Treasurer 4 years), Honor Student, Jazz Ensemble