Rick Baldwin Email & Phone Number

Charlotte, North Carolina Area

• Maintain and Operate Access, Edge and Core Networks consistent with Engineering policy, standards and best practice• Configure, service and support routing and switching equipment necessary for the delivery of Metro and Carrier Class Ethernet services• Troubleshoot and resolve service level and/or critical and system related issues• Provide technical guidance to other support organizations within Time Warner Cable• Test and validate all new hardware, software and connections for proper configuration and performance• Assist with the provisioning of all provider edge, customer premise equipment and other related equipment as necessary• Responsible for the coordination, installation, testing, and provisioning of transmission facilities (Ethernet,EOS,OCN,DS3,DS1) throughout the Southeastern U.S. service territory• Routinely manage multiple assignments and adjust efforts accordingly to meet fluid deadlines and changing priorities• Coordinate with engineering, NOC, and operational teams to facilitate the test and delivery of reliable products and services • Manage multiple and conflicting projects and priorities to completion• Meticulously maintain detailed records of all work activity• Regularly utilize Cisco, Ciena , Fujitsu, and Nortel platforms to provide Ethernet and SONET services to Enterprise customers and cellular providers

Charlotte, North Carolina

• Responsible for the provisioning,delivery, and test and turn-up of high capacity data circuits throughout the Southeastern U.S. service territory.• Regularly utilize Cisco, Ciena , Cyan, Fujitsu, and Nortel platforms to provide Ethernet and SONET services to Enterprise customers and cellular backhaul providers.• Routinely manage multiple assignments and adjust efforts accordingly to meet fluid deadlines and changing priorities.• Coordinate with engineering, NOC, and operational teams to facilitate the test and delivery of reliable products and services.

Charlotte, North Carolina

• Partner with Engineering and Network Operations to provide voice and data services for Duke Energy business units including DukeNet Communications. • Responsible for the installation, test and turn up of fiber systems, DC power, microwave, data networking, VoIP, paging and 800 MHz voice radio.• Routinely perform fiber prep and splicing operations as well as commissioning of JDS, Cisco, and Fujitsu systems, using CWDM and DWDM technologies. • Interpret, analyze, and troubleshoot service request orders, work orders, and circuit diagrams in order to complete required work. • Analyze and review complex schematic drawings to sequence and determine tasks to be completed.• Manage multiple and conflicting projects and priorities to completion.• Meticulously maintain detailed records of all work activity.

Portland, Maine

• Contributed both as a team member and individually to the Special Services division designed to provide digital and analog services to the U.S. domestic wholesale consumer market.• Proficient in multiple service technologies including Analog, ISDN, DDS, DSL, E911 Services, T1, T3, Gigabit Ethernet and OCx. • Installed, maintained, and repaired circuits and equipment through diagnostic testing.• Responsible for the development, distribution and quality assurance of methods and procedures concerning testing equipment and techniques. • Qualified to work closely with government agencies including the White House Communications Agency, FAA, FBI, and Secret Service to assist in establishing permanent or temporary critical communication systems.• Partnered with competitive local exchange carriers (CLECs) to establish communications for third party consumers. • Frequently called upon to train less experienced technicians in the department.

• Preserved law and order by enforcing the compliance of laws and regulations of the State of Maine. • Assessed severity of situations to determine the enforcement actions necessary to maintain order.• Applied standard operating procedures and policies to ensure security compliance.• Used training and tactical procedures to manage the de-escalation of heightened incidents.• Apprehended, detained, arrested and interviewed suspects and witnesses.• Collected, processed and verified the validity and credibility of information, facts and crime scene evidence.• Prepared reports, presented findings and testified in court to support criminal investigations.• Controlled potentially violent and disruptive situations with tact and professionalism.• Provided specialized security during high-risk events as a member of the Tactical Enforcement Unit. • Joined with local organizations to present opportunities for community and law enforcement partnerships.• Performed undercover assignments when required.• Recognized for outstanding service through unit citations and individual commendations. • Maintained fitness and weapons qualifications.

Bis, Strategic Studies

Law Enforcement