Rick Baxter Email & Phone Number

Birmingham, Oh

In this role, my primary objective is to develop and manage business and systematic processes, serve as the Customer Relationship Management (CRM) administrator, and to be the bridge between the CRM systems and the employee end-users. I both support and train all levels of the organization in the use of the CRM and related ERP system processes, and serve this role for the Bettcher Group of companies. This is a lead role in ensuring the CRM system and Sales Processes will help the business achieve its annual objectives. It includes managing and analyzing customer data, developing reports and dashboards, and overall ownership of the Dynamics D365 CRM system. There is a direct and high level of involvement in leading system functionality enhancements as well as improving business processes. This also encompasses how we use our Infor Syteline ERP System (CSI), and data. In this role I have directly led lead business process improvements as well as new CRM site implementations in alignment with the Bettcher Business System principles.

Birmingham, Ohio

This position has multiple leadership and analytical responsibilities to lead the Sales, Inventory, and Operations Planning (SI&OP) processes for Bettcher Industries, Inc. This role is focused on managing the processes within Forecast Demand Planning, Production Planning, and Inventory Control Processes. This role oversees systematic tools and business processes for these functions to support overall operations. This role is responsible for managing the forecasting, sales, and inventory operations team members, as well as putting processes and tools in place to maintain high service levels to our customers and increased cash flow. The SI&OP Manager works cross functionally with the supply chain group, operations, sales, and product management to deliver a collaborative forecast and build plan to achieve On-Time Delivery and Service while optimizing inventory levels.

Birmingham, Oh

This position supports Marketing, Sales, Planning, Purchasing, Manufacturing, Manufacturing Engineering and Finance by ensuring that sales forecasts, purchasing, production data is accurate and that exceptions are resolved in a timely manner. This position manages and develops SIOP Analysts, and serves as a resource to departmental staff.

Birmingham, Oh

Responsible for forecasting, demand planning, and S&OP activities. I support sales and finance annual operations planning and budgeting. These activities encompass both domestic and global operations. This also includes inventory support and collaboration with supply planning, sales and marketing in new product launch and ramp down obsolescence. Additionally I work closely with our Information Technology team to support and improve business functions and technologies with our forecasting and S&OP processes, and ERP integrations.

Cleveland, Ohio

Business Analyst responsible for coordinating analytical and technical process support of various supply chain operational areas including purchasing, EDI, item costing, logistics, VMI, and automated order replenishment systems feeding the JD Edwards ERP business system. This role is a blend of operational support and project management for continuous improvement and ensuring quality solutions.

Oberlin, Oh

Analyst responsible for Human Resources/Financial systems utilizing Banner by Ellucian Software. The role includes HRIS support, enhancements, and new applications implementations. Responsibilities also include project management and liaison between the IT functions and the business process users.

I was responsible for supporting the Lean/Sigma program as well as in charge of the Safety management program. Key work included operational metrics and reporting, as well as special assignments including training, program development, and Technical systems support. This division was sold to Shurtape from Henkel Corporation in 2009.

Avon, Oh

I was responsible for supporting the Lean/Sigma program as well as in charge of the Safety management program. Key work included operational metrics and reporting, as well as special assignments including training, program development, and Technical systems support. This division was sold to Shurtape from Henkel Corporation in 2009.

Responsible for the Lean/Sigma program development and execution.

I was responsibile for the technical analysis and manufacturing systems development within the BPCS ERP environment.

I was responsible for leading technical manufacturing systems projects and work as a programmer analyst on the IBM AS400, and the BPCS ERP system.

Mba W/Distinction, Human Resources

Bsba, Purchasing & Materials Management, Production & Operations Management, International Business

Activities and Societies: APICS certified CPIM, Certified Six Sigma Green BeltI worked several internships including: Production Intern.