Rick Bowes Email and Phone Number
Rick Bowes work email
- Valid
- Valid
- Valid
- Valid
Rick Bowes personal email
Digital Transformation Program Leader, ESM Industry Expert, Builder and scaler of successful Enterprise Service & Operations Management Businesses and Internal Operational TeamsCONSULTING & ADVISORY• Advising and helping customers improve business and IT service and operations management processes through strategy, roadmap, and leading digital transformation and AI technologies including ServiceNow, BMC, and related technologies.• Known for being a leading strategist in the Service Management space among peers and customers in North America.• Industry speaker/presenter at itSMF, EDIST, HDI, GTEK, and vendor user forums for both regional and national audiences. • Over 30 years consulting and executive experience with over 200 SMB, commercial and enterprise customers throughout North America advising and leading implementation and business teams• My professional service career includes consulting in Strategy, Roadmap, Business Process Optimization (Enterprise Request, Supply Chain, Business and IT Service Management), Transformation, Vendor Selection, Architecture, Technology Deployment and Automation, and Training (including ServiceNow for the past 9 years)BUSINESS DEVELOPMENT/SALES• 20+ years of business development (Sales and Technical Pre-Sales) of industry leading Enterprise Software and Services - Request/Case Management and IT Management software (ServiceNow, BMC and related technologies)PRACTICE AND SERVICES LEADERSHIP • Established/Grew Enterprise Service Management practices and services teams at Change Control, GE ITS/CCSI, Burntsand, KOAN-IT, Online Business Systems, Lime Collar Group and Fully Managed by TELUS • Achieved year over year revenue growth in services as a Practice Director 2004 – 2011• Lead marketing related activities and events for Service Management practices including itSMF, GTEK, HDI, EDIST, PINK, and Vendor sponsored events (i.e. ServiceNow)• Lead multiple Service Management consulting organizations and top BMC partners in Canada • Developed and managed services, capabilities, and delivery methodologiesCERTIFICATIONS: Manager’s Certificate in ITSM/ITIL, ProSci Organizational Change Practitioner (OCM), Six Sigma Green Belt, Change Acceleration Process (CAP), ServiceNow Sales and Pre-Sales Certified, BMC/Remedy Approved Consultant (RAC), Business Process Mapping, Business Object/Crystal Reports Trainer, Altiris Configuration and Discovery
Sagex Transformations
View- Website:
- sagextransformations.com
- Employees:
- 7
-
Co-Founder, Chief Strategy OfficerSagex TransformationsToronto, On, Ca
-
FounderBluautomate May 2024 - PresentUtilizing almost 30 years of experience in enterprise workflow automation, I advise customers on how to plan and execute digital strategies across the enterprise including customer service, customer relationship management, business operations, and IT support and delivery.BUAUTOMATE is an advisory and planning firm that creates frictionless digital experiences across the Enterprise removing process friction and cost with great digital experiences, enabling happy customers and employees.BLUAUTOMATE was established to help corporations remove friction, impacting productivity and profits along your critical business work processes. This includes order to cash, customer service, and employee support. We look for process friction from the customer and employee perspective. We then build strategies and a plan to implement better digital experience from the "outside in" Customer or Employee vs. "inside out" the enterprise department perspectives.This ultimately creates happy customers, employees, and business owners, while reducing operating expenses and increasing customer retention. -
Entrepreneur, Executive, Digital Transformation, Program Management, ServicenowConsultant Apr 2024 - PresentIndependent contractor with 30 years of providing executive leadership and coaching, organizational change, best practice advisory and program/project management and service management consulting. Specialized in startups, enterprise digital transformation, customer/user experience, scaling and optimizing services organizations for customer, professional and managed services. ITIL, OCM, Six Sigma, ServiceNow certified and experience.
-
Chief Information And Technology OfficerFully Managed By Telus Business Apr 2023 - Mar 2024Ottawa, Ontario, CaSenior executive for digital transformation, information and computer systems for Fully Managed by TELUS that provide great customer and employee experiences and support organizational goals. Executive oversight of our COE Practices, Technologies and Service Delivery for Managed and Professional Services as well as Digital Product Development. Executive oversight of the Service Management Office for continuous process and service improvement. -
Chief Technology OfficerFully Managed By Telus Business Jan 2021 - Apr 2023Ottawa, Ontario, CaResponsible for strategic direction and executive oversight of our professional and managed services teams and digital business systems to deliver innovative, automated and quality solutions and services to our customers. Leadership of our Enterprise Service Management, Enterprise Service Desk and Managed Service Desk businesses powered on ServiceNow.
-
Svp And Gm - Esm PracticeFully Managed By Telus Business Oct 2019 - Dec 2020Ottawa, Ontario, CaLooking forward to continuing to help customers modernize and transform Enterprise Service Management (ESM) for their organizations! Responsible for strategy and growth of our ESM business and providing modern solutions and great services for our customers. We offer Best Practice Advisory, Professional Services and Fully Managed solutions for ESM.
-
Co-Ceo And FounderLime Collar Group 2015 - Oct 2019Responsible for building a profitable business with innovative solutions and services for Lime Collar Group and our Customers. Build a portfolio of business solutions and technology innovation that meets the needs and demands of the Canadian marketplace. Provide a world class local team of business and technical subject matter experts with skills and experience of industry leading innovations.About LimeLime Collar Group is a leader in Next Generation Service Management and brings expertise and leading innovative on premise and cloud based solutions to help companies improve service delivery efficiency, end user experience and the costs of providing day-to-day digitized services and operational processes supporting their customers and employees.Lime resells the leading Enterprise Service Management and IT Operations Management software solutions along with expert advisory, implementation and application management services.
-
Director Of Business Development - United States & Eastern CanadaOnline Business Systems Aug 2012 - Feb 2014Winnipeg, Mb, Ca- Account Executive - New business development for software product resell and services for mid – large/enterprise accounts in financial, retail, telecom, health sciences, and energy sectors.- Lead generation and growing sales pipeline for business and technology consulting in the areas of Business and IT Service Management, Case Management and Service Request Fulfilment, Enterprise Architecture & Integration, Customer Interaction Management/Contact Centre- Selling software and solutions – BMC, Microsoft, IBM, Genesys -
Practice Director, Business Consulting & Service ManagementOnline Business Systems Jan 2009 - Jul 2012Winnipeg, Mb, CaBusiness and IT Alignment (BITA), Organizational Change Management (OCM), Strategy and Road Map, Service Management (ITSM), Service Oriented Architecture (SOA), COBIT, ITIL, BMC / Remedy Technology Services• Responsible for the development and management of Business Consulting and Service Management practices for the Eastern Region NA• Winner of Presidents Award for successfully establishing a new practice offering for OBS • Member of the Eastern Region Leadership Team• Managed practice P&L, staffing, marketing, forecasting, and bench • Pre-sales, customer presentation, and sales support• Established methods, marketing, key message and approach for our consultants
-
Director Of Software Solution Services (Toronto - Western Canada - Us)Emtec Inc. Sep 2007 - Jan 2009Jacksonville, Fl, Us• Responsible for the development and profitability for all Software Solutions and Consulting Services for Toronto/GTA, Western Canada• Established and built the Consulting Services organization for new Toronto/GTA branch in September 2007. • Responsible for Consulting Services for the Western Canada branch which launched July 1st 2008 • Provided leadership and strategic direction and guidance for transforming the organization from a technology VAR centric organization to an IT Transformation centric organization• Sales specialist for BSM• Resource and Delivery direction for consultants• Recruiting and working with staffing agencies -
Director Of Consulting ServicesKoan-It 2007 - 2008Kanata, On, 613-591-9131, Ca -
Service Management StrategistApotex Inc. 2007 - 2008
-
Director Enterprise Operations & Service Management PracticeOpentext 2003 - 2007Waterloo, On, Ca• Responsible for Business Development and Practice Leadership of Burntsand’s Enterprise Operations and Service Management (EOSM) Software Practice • Built and implemented an ITIL Process Consulting Practice to compliment BMC Services Practice through a hybrid consulting model• Burntsand Centre of Excellence Leader in 2003 for Service Management Services including BMC, Frontrange, and ITIL• Conducted Marketing and Awareness campaigns to educate North American sales teams on how to sell ITSM services• Resource and Delivery Manager for Service Management consultants in East NA Region• ITSM Thought Leader and Presenter at itSMF National and Regional, HDI National, and Vendor events • Implemented Certified ITIL Public Training Service and was an ITIL Foundation Instructor for various clients throughout North America • Remedy ITSM Consultant and Advisor for various large enterprise clients in Canada and the US -
Process Automation Team Lead - It SolutionsGe Mar 1998 - Aug 2003Boston, Ma, Us• Business Development• Conducted Marketing and Awareness campaigns to educate Canadian sales teams on how to sell ITSM software & services• Sales, Pre-sales, RFP/RFR response lead • Implemented an ITIL training program for internal sales, and Service Delivery Managers• Lead ITIL strategic advisor for Western Canada • Implemented new services to identify new business opportunities in existing accounts at higher levels of IT• Developed delivery methods• Architect and lead developer for BMC ITSM implementations -
Itil And Remedy ConsultingCity Of Calgary 2002 - 2003Calgary, Alberta, T2P2M5, Ca -
Senior Software EngineerChange Control Ltd. 1995 - 1998
-
DeveloperCosma International Group Of Magna International 1994 - 1994Aurora, Ontario, Ca
Rick Bowes Skills
Rick Bowes Education Details
-
Miller Heiman -
Pink Elephant Itil Masters
-
ProsciChange And Transformation
-
Sheridan CollegeComputer Programmer Analyst
Frequently Asked Questions about Rick Bowes
What company does Rick Bowes work for?
Rick Bowes works for Sagex Transformations
What is Rick Bowes's role at the current company?
Rick Bowes's current role is Co-Founder, Chief Strategy Officer.
What is Rick Bowes's email address?
Rick Bowes's email address is ri****@****-it.com
What schools did Rick Bowes attend?
Rick Bowes attended Miller Heiman, Pink Elephant Itil Masters, Prosci, Sheridan College.
What skills is Rick Bowes known for?
Rick Bowes has skills like Itil, It Service Management, Integration, Professional Services, Enterprise Software, It Strategy, Service Management, Cloud Computing, Vendor Management, Business Analysis, Pre Sales, Bmc Remedy.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial