Rick Bowes Email & Phone Number

Toronto, On, Ca

Utilizing almost 30 years of experience in enterprise workflow automation, I advise customers on how to plan and execute digital strategies across the enterprise including customer service, customer relationship management, business operations, and IT support and delivery.BUAUTOMATE is an advisory and planning firm that creates frictionless digital experiences across the Enterprise removing process friction and cost with great digital experiences, enabling happy customers and employees.BLUAUTOMATE was established to help corporations remove friction, impacting productivity and profits along your critical business work processes. This includes order to cash, customer service, and employee support. We look for process friction from the customer and employee perspective. We then build strategies and a plan to implement better digital experience from the "outside in" Customer or Employee vs. "inside out" the enterprise department perspectives.This ultimately creates happy customers, employees, and business owners, while reducing operating expenses and increasing customer retention.

Independent contractor with 30 years of providing executive leadership and coaching, organizational change, best practice advisory and program/project management and service management consulting. Specialized in startups, enterprise digital transformation, customer/user experience, scaling and optimizing services organizations for customer, professional and managed services. ITIL, OCM, Six Sigma, ServiceNow certified and experience.

Ottawa, Ontario, Ca

Senior executive for digital transformation, information and computer systems for Fully Managed by TELUS that provide great customer and employee experiences and support organizational goals. Executive oversight of our COE Practices, Technologies and Service Delivery for Managed and Professional Services as well as Digital Product Development. Executive oversight of the Service Management Office for continuous process and service improvement.

Ottawa, Ontario, Ca

Responsible for strategic direction and executive oversight of our professional and managed services teams and digital business systems to deliver innovative, automated and quality solutions and services to our customers. Leadership of our Enterprise Service Management, Enterprise Service Desk and Managed Service Desk businesses powered on ServiceNow.

Ottawa, Ontario, Ca

Looking forward to continuing to help customers modernize and transform Enterprise Service Management (ESM) for their organizations! Responsible for strategy and growth of our ESM business and providing modern solutions and great services for our customers. We offer Best Practice Advisory, Professional Services and Fully Managed solutions for ESM.

Responsible for building a profitable business with innovative solutions and services for Lime Collar Group and our Customers. Build a portfolio of business solutions and technology innovation that meets the needs and demands of the Canadian marketplace. Provide a world class local team of business and technical subject matter experts with skills and experience of industry leading innovations.About LimeLime Collar Group is a leader in Next Generation Service Management and brings expertise and leading innovative on premise and cloud based solutions to help companies improve service delivery efficiency, end user experience and the costs of providing day-to-day digitized services and operational processes supporting their customers and employees.Lime resells the leading Enterprise Service Management and IT Operations Management software solutions along with expert advisory, implementation and application management services.

Winnipeg, Mb, Ca

- Account Executive - New business development for software product resell and services for mid – large/enterprise accounts in financial, retail, telecom, health sciences, and energy sectors.- Lead generation and growing sales pipeline for business and technology consulting in the areas of Business and IT Service Management, Case Management and Service Request Fulfilment, Enterprise Architecture & Integration, Customer Interaction Management/Contact Centre- Selling software and solutions – BMC, Microsoft, IBM, Genesys

Winnipeg, Mb, Ca

Business and IT Alignment (BITA), Organizational Change Management (OCM), Strategy and Road Map, Service Management (ITSM), Service Oriented Architecture (SOA), COBIT, ITIL, BMC / Remedy Technology Services• Responsible for the development and management of Business Consulting and Service Management practices for the Eastern Region NA• Winner of Presidents Award for successfully establishing a new practice offering for OBS • Member of the Eastern Region Leadership Team• Managed practice P&L, staffing, marketing, forecasting, and bench • Pre-sales, customer presentation, and sales support• Established methods, marketing, key message and approach for our consultants

Jacksonville, Fl, Us

• Responsible for the development and profitability for all Software Solutions and Consulting Services for Toronto/GTA, Western Canada• Established and built the Consulting Services organization for new Toronto/GTA branch in September 2007. • Responsible for Consulting Services for the Western Canada branch which launched July 1st 2008 • Provided leadership and strategic direction and guidance for transforming the organization from a technology VAR centric organization to an IT Transformation centric organization• Sales specialist for BSM• Resource and Delivery direction for consultants• Recruiting and working with staffing agencies

Kanata, On, 613-591-9131, Ca

Waterloo, On, Ca

• Responsible for Business Development and Practice Leadership of Burntsand’s Enterprise Operations and Service Management (EOSM) Software Practice • Built and implemented an ITIL Process Consulting Practice to compliment BMC Services Practice through a hybrid consulting model• Burntsand Centre of Excellence Leader in 2003 for Service Management Services including BMC, Frontrange, and ITIL• Conducted Marketing and Awareness campaigns to educate North American sales teams on how to sell ITSM services• Resource and Delivery Manager for Service Management consultants in East NA Region• ITSM Thought Leader and Presenter at itSMF National and Regional, HDI National, and Vendor events • Implemented Certified ITIL Public Training Service and was an ITIL Foundation Instructor for various clients throughout North America • Remedy ITSM Consultant and Advisor for various large enterprise clients in Canada and the US

Boston, Ma, Us

• Business Development• Conducted Marketing and Awareness campaigns to educate Canadian sales teams on how to sell ITSM software & services• Sales, Pre-sales, RFP/RFR response lead • Implemented an ITIL training program for internal sales, and Service Delivery Managers• Lead ITIL strategic advisor for Western Canada • Implemented new services to identify new business opportunities in existing accounts at higher levels of IT• Developed delivery methods• Architect and lead developer for BMC ITSM implementations

Calgary, Alberta, T2P2M5, Ca

Aurora, Ontario, Ca

Education record

Education record

Organizational Change Management Practitioner, Change And Transformation

Computer Programmer Analyst, Computer Programmer Analyst