As a Solutions Engineer for Syniverse Technologies Rick provides technical pre-sales support on new and existing business opportunities primarily for messaging services and received the Key Contributor Award in 2017 for solutions supporting Enterprise Messaging, The 2018 Syniverse Brand All-Star Award, and the 2019 Presidents Club Award. Rick has extensive experience with SMS-IP, MMS-IP, Inter-Carrier Messaging, and Advanced Interactive Messaging, Identity Services, API's, Mobile Wallet, Mobile Identity, Mobile Location Products, and RCS. Further knowledge set includes short codes, 10DLC, Alpha Sender ID's, as well as CPaaS multi-channel and feature intelligence. He works directly with Sales, Product and Implementation in order to successfully drive top line revenue. In addition, direct customer engagement, strategic planning, product enhancement requirements and process improvement initiatives to drive text, video, and picture messaging solutions for new and existing Syniverse customers. Other duties include but are not limited to creating customized presentation materials, design and point of contact for pricing, product demo support, RFP support, involvement in Implementation & handoff, discovery, bundle opportunity, product integration / new product concepts, liaison between SALES / PRODUCT / IMPLEMENTATION, customer relationship development

• Successfully and positively managed and lead the direct relationships with key wireless carrier/operators at the VP, Executive Director, Director, and Associate levels. Also was well practiced in interaction with client CEO’s, GM’s, and Executives.• Negotiated with wireless carriers on business and technical requirements to meet mutual beneficial needs and was the go to guy for problem solving for client/customer and carrier challenges. Able to communicate big picture mutual advantages. Excelled at fostering strong relationships with internal and external resources.• Negotiated and supported contract development in a fast paced environment with tight deadlines for long term strategic goals.• Created and presented PowerPoint presentations to large and small audiences with the intent to persuade and gain understanding and approval on new opportunities. Supported sales and marketing efforts for solicitation of internal products and external clients.• Supported hundreds of client products and campaigns, internal operations, executive escalations, carrier related requirements, industry events, and team projects simultaneously – Excellent at multi-tasking and communications.• Generated company-wide monthly statistics and analytics as well as internal and external marketing and business communications.

• Created an industry leading auditing and monitoring compliance program for Mobile Commerce which still exists today, adopted by the MMA and CTIA to ensure smooth and compliant customer engagement and experiences. • Managed contracts and connection projects via SMPP binds with 3rd party content service providers which lead to the creation of a multi-million dollar business and positive ROI for AT&T.• Organize a new revenue stream through abbreviated Dialing Codes through SSD. • Generated reports, market analysis, and analytics for 3rd parties and adjusted marketing plans and tactics according to AT&T policies.

• Developed and managed a ground breaking messaging platform from inception and pioneered interactive messaging industry-wide.• Developed, programmed, and managed over 500 national and regional interactive messaging events that publically produced millions of messages, resulting in increased revenue, awareness, and positive ROI.• Personally conducted nationwide training and awareness of interactive messaging and worked closely with developers to build additional versions of the platform to add compelling value propositions and sales approaches within fixed budgets.• As Product Manager in charge of text messaging, I managed to double the usage of Text Messaging services and gain double-digit adoption of subscribers to text messaging packages and marketing.• Enhanced and evolved the text messaging product in a diverse environment by developing cross carrier SMS which resulted in quadruple volumes and added revenue. I defined business cases and requirements to develop the growth of messaging to include anti-spam filters, SMS E-Mail, and Interactive SMS services with 3rd party companies.

• Executed marketing programs and simultaneously managed multiple voice and data features for the Great Lakes Region (IL,WI,MI,OH,IN), which resulted in increased ARPU. Worked well and had great rapport with other local marketing offices to influence company efforts.• Was recognized for successfully launching, marketing, managing, training, and engaging customers in new feature products such as Roadside Assistance, Text Messaging, Ringtones, WAP, and Handset Insurance, and worked closely with engineering to develop early adoption to data services for each market.

• Because of superior interpersonal skills, leadership, and experience, I was specifically chosen by executives to pioneer and lead a wireless call center customer retention team of 25 hand-picked representatives.• Achieved sub 1% churn rates and introduced new compelling responses, offers, and solutions to aid in customer retention.

I managed between 5 and 15 Customer Service Representatives. My team consistently was known for having some of the best call statistics in the department. As Supervisor, I handled escalated customer calls; assisted management with Customer Service Department relates issues and development.

• Directly managed between 5 and 15 Customer Service Representatives and consistently was recognized for having the best call statics in the department.• Excelled at handling escalated customer calls and worked with leadership to overcome department challenges.• Had a keen ability to inspire representatives to see 'big picture'.

As a CSR, I achieved above average call ratings, several complimentary letters from customers, and received an unprecedented perfect "5" on my yearly appraisal from my Supervisor.