Provided professional services such as consultation, software readiness, and education to clients. Assisted with designing and conducting knowledge transfer sessions. Educated users on fundamental software functionality essential to the solution as well as on data entry, system administration, user security, and user permissions. Played an active role in troubleshooting client issues of moderate complexity. Worked with Support, Development and various internal departments to resolve issues. Kept up-to-date administrative tasks such as documenting client issues in CRM and JIRA, communicating agendas, submitting timesheets and expense reports, and updating systems-related client activity.

Maintained menu knowledge and customer service standards to create a comfortable and pleasing dining experience for the guest. Consummate understanding of service times, ingredients and techniques, as well as sensitivity to allergies served as tools to create a positive dining experience. Having a full grasp of restaurant operations allowed me to trouble shoot and make educated, impromptu decisions to execute a successful service in a constantly changing environment. Maintaining constant and concise communications with restaurant staff and guests was also an integral part of successful service. Trained new employees and assisted existing employees with restaurant technology, service standards and industry knowledge.

Managed client on boarding via Salesforce and Google Suite. Coordinated and managed multiple accounts through the onboarding and implementation process. Communicated with customers to gather information, provide implementation advice, and perform training and knowledge transfer. Initial configuration of system prior to installation. Supported various activities between clients, partners, and team members. Prioritized among multiple concurrent projects. System installation.

Develop marketing strategies and identify promotional opportunities through social media, events, and third party vendors. Performed the day-to-day functions of the business via scheduling, inventory control and human resources management.

Took opportunity to work in front of the camera as a professional actor and model in various locations. Worked on several TV shows and movies, and published in various media

Developed client marketing strategies and managed the development of brand identities. Collaborated with vendors to ensure solid deliverables and proper ad placement. Ran day-to-day business of the ad agency including billing, media planning/buying, and project management.

Oversaw agency project management for large accounts. Developed account strategy andmanaged all aspects of media planning and buying to include both internal and external trafficking. Also worked closely with copy writers, including vetting of language and proof reading.

Conducted daily account maintenance including client relations and conducting creative meetings. Traffic scheduling, production updates, and client billing were also responsibilities.

Developed and maintained client relationships across a seven-station radio cluster. Compiled qualitative and quantitative information for presentations and RFP’s.