Rick Corlett Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Release Manager• Collaborated with internal HW/SW R&D, Sales and Marketing, and Project Management teams across a multi-national company to deliver the highest quality medical simulation products in the world to various robotic OEM clients.• Helped manage various aspects of robotics based simulation projects using a combination of Atlassian products like Jira and Confluence.• Assisted end users with set-up of hardware and software installation post-delivery.• Worked directly with customers to review feedback and understand repro steps on any issues reported.Documentation and Processes• Created and implemented test campaigns and quality assurance (QA) documents to guarantee hardware and software deliverables against client’s product requirements.• Developed and implemented Release Plan and Release Manager Checklist to maintain consistency and traceability from release to release.• Created user and troubleshooting guides for various hardware and software projects to be used by internal and external stakeholders.• Created and maintained Device History Records (DHR) for various robotics based simulation hardware projects.• Created and implemented verification and final testing documents for R&D and projects newly released to manufacturing.• Created hardware, system, connection, and workflow diagrams for various projects using tools like Confluence, Jira, Figma, and Figjam.

Seattle, Washington, United States

Data Portal Administrator• Provided data visualization for Program Directors on resident training programs, research projects, courses, etc.• Proposed, mocked-up, documented and conducted QA test campaigns on any new features • Maintained backlog and collaborated on prioritization based on impact to customer• Trained Program Directors on program monitoring using MScore PortalData Science Team• Provided input on user stories and journeys to collaborate on development on new products and features• Collaborated with team to create product hardware specifications, hardware diagrams and flow charts to demonstrate workflows on new products• Contributed to various data sets for internal research projects in including large language model (LLM), AI, etc.Educational Device Product Owner• QA for new SW and HW releases• Maintained software and hardware epics / tasks and feature improvement backlog using Jira• Worked directly with large training centers to ensure program success• Collected feedback on existing and new features• Coordinated with sales, service hardware, software, and manufacturing teamsAccount Management • Managed customer accounts using Lime CRM software• Managed simulation device software licensing, including issuing temporary and permanent licenses for product demos and payment control Service and Support of Simulation Equipment - Technical • Developed and implemented standards for service of robotic simulation equipment• Recorded all service issues in Lime CRM and maintain device history records (DHR)• Reviewed service case reports to identify trends • Strong simulation product knowledge, including high level of proficiency in all exercise content and deep understanding of scoring system Training• Provided detailed training to all new customers and assists with customer training events• Assisted with creation of product user manuals and quick start guides• Developed technical service manuals for all new simulation products

Seattle, Wa

Portal Administrator• Provided data visualization on resident training programs, research projects, courses, etc.• Collected feedback, proposed / mocked-up and tested new features, maintained backlog• Trained Program Directors on monitoring program using data portal• Provided course recap reports to major training centers across the globeProduct, Sales, and Technical Training to Global Distributors• Provided product / sales training to teams in Asia, Europe, and S. America• Conducted hospital visits globally to discuss robotic training onsite • Attended tradeshows with distributor sales team members • Provided technical training to engineering teamsAccount Management • Managed customer accounts using Salesforce CRM software• Managed simulation device software licensingService and Support of Simulation Equipment - Technical • Strong simulation product knowledge, including high level of proficiency in all exercise content• Developed and implemented standards for service • Analyzed service KPI's to identify trends Training• Provided detailed training to all new customers and assists with customer training events• Assisted with creation of product user manuals• Developed service manuals for all new simulation productsR&D• Assisted with engineering handoff to manufacturing for new product launches• Collaborated with engineering and production teams on new productsOversee Manufacturing of Simulation Equipment• Developed and implement standards for manufacturing• Purchase planning to forecast material needs based on mid-term sales forecast• Managed quarterly inventory including reporting and assist with auditsSet-up and Implementation of Simulation Equipment• Developed and implemented standards for installation of robotic surgery simulation equipment• Trained and supported engineering teams in foreign reseller supported markets• Implemented installation/training process to ensure consistency between sites

Seattle, Washington

Manage Customer Support Team / Field Service Engineers• Create and enforce standards for response and resolution times• Write annual budgets and monitor adherence• Monitor issue trends using targeted KPI's• Create knowledge base and service manual to facilitate scaling of team Installation and Support of Robotic Simulation Equipment• Onsite installation of robotic simulation equipment (international and domestic)• Record all service issues in Salesforce Cases and maintain device history records• Strong simulation product knowledge, including high level of proficiency in all exercise content• Train hospital and research teams in all aspects of the simulator, including data management and training program implementation• Respond to all service inquiries with the highest possible level of serviceTrade Shows (international and domestic)• Technical support for high profile trade shows• Proctor pre and post-congress training courses using our simulation equipmentGlobal Market Support• Train field service engineers in foreign markets including Europe, APAC, Latin America• Support foreign markets with trade show attendance and sales training• Product knowledge training for new products

Seattle, Wa

Simulator Installation• Coordinated installation with stakeholders at customer site• Conducted onsite installation and training with resident training directors, fellows and residentsCustomer Support• Post sales support of simulation products including curriculum building, implementation questions, feature inquiries, and troubleshooting assistanceManufacturing• Developed and implement standards for manufacturing• Purchase planning to forecast material needs based on mid-term sales forecast• Managed quarterly and annual inventory including reporting and audits