Rick Corlett Email & Phone Number

Seattle, Washington, United States

• Release Manager
• Collaborated with internal HW/SW R&D, Sales and Marketing, and Project Management teams across a multi-national company to deliver the highest quality medical simulation products in the world to various robotic OEM.
• Helped manage various aspects of robotics based simulation projects using a combination of Atlassian products like Jira and Confluence.
• Assisted end users with set-up of hardware and software installation post-delivery.
• Worked directly with customers to review feedback and understand repro steps on any issues reported.Documentation and Processes
• Created and implemented test campaigns and quality assurance (QA) documents to guarantee hardware and software deliverables against client’s product requirements.

Seattle, Washington, United States

• Data Portal Administrator
• Provided data visualization for Program Directors on resident training programs, research projects, courses, etc.
• Proposed, mocked-up, documented and conducted QA test campaigns on any new features
• Maintained backlog and collaborated on prioritization based on impact to customer
• Trained Program Directors on program monitoring using MScore PortalData Science Team
• Provided input on user stories and journeys to collaborate on development on new products and features

Seattle, WA

• Portal Administrator
• Provided data visualization on resident training programs, research projects, courses, etc.
• Collected feedback, proposed / mocked-up and tested new features, maintained backlog
• Trained Program Directors on monitoring program using data portal
• Provided course recap reports to major training centers across the globeProduct, Sales, and Technical Training to Global Distributors
• Provided product / sales training to teams in Asia, Europe, and S. America

Seattle, Washington

• Manage Customer Support Team / Field Service Engineers
• Create and enforce standards for response and resolution times
• Write annual budgets and monitor adherence
• Monitor issue trends using targeted KPI's
• Create knowledge base and service manual to facilitate scaling of team Installation and Support of Robotic Simulation Equipment
• Onsite installation of robotic simulation equipment (international and domestic)

Seattle, WA

• Simulator Installation
• Coordinated installation with stakeholders at customer site
• Conducted onsite installation and training with resident training directors, fellows and residentsCustomer Support
• Post sales support of simulation products including curriculum building, implementation questions, feature inquiries, and troubleshooting assistanceManufacturing
• Developed and implement standards for manufacturing
• Purchase planning to forecast material needs based on mid-term sales forecast