Team Leader - Customer Service Coodinator - Administrative Assistant
Ottawa, Canada Area
• Responding to inquiries and emergencies.• Monitor complaints and update accounts.• Dealing with complaints to the subjects of the services or policies of the institution.• Reply to phone and email inquiries.• Data entry.Team Leader:• Lead, organize and manage team.• Inform the team of changes and business needs.• Creation of work schedules.• Respond to complaints.Administrative Assistant:• Order office supplies, maintain office equipment and call technician when repairs are needed.• Process incoming and outgoing mail and email.• Photocopy documents for distribution, mail them and classify accordantly.• Respond to requests for information by phone, in person or by electronic mail or route these requests to the appropriate person.• Use of computer, edit, proofread and finalize correspondence, reports, statements, invoices, forms, presentations and other documents from notes or minutes and dictations.• Sort, process and verify the necessary application forms, receipts, expenditures, and other documents.