Quality Control Specialist
CurrentI review estimates and photos, make repair decisions based off client policy; consult with internal and external clients regarding fleet maintenance and repair, negotiate repair methods and costs, intercede between client and repair shop with repair conflicts and concerns, translate industry jargon into understandable terms internal and external clients can understand, field random phone calls from vendors, drivers, and insurance companies, go-to person for a department of approximately 75 co-workers. Once a year, I travel into the field to visit vendors and clients to review our relationship and discuss any issues or concerns. I also photo-document the location for our database.