Rick Endres Email & Phone Number

• Responsible for managing a Microsoft Office 2016 Pro Plus upgrade utilizing software licensing in the Microsoft cloud. This will provide the most current Microsoft Office software to the organization.• Responsible for the integration of projects associated with a major technology upgrade. - Responsible for a team of resources that code and test new technology in Visual Studio 2010. - Led and collaborated with project managers concerning there open risks, issues, changes and external dependencies to ensure timely completion of their projects. - Coached less experienced project managers to increase their project management skill set increasing their productivity and effectiveness. • Led a $108 million dollar program that designed, developed and deployed an integrated VoIP based telephony solution and moved the organization to the next generation telephony environment. - Completed 22 of the 26 projects associated with providing benefits to the company – anticipated savings of $5.6 million per year. - Program capital costs are about 5% under budget. - Developed the roles and responsibilities for program office roles like HR management, financial management and time management increasing the project manager productivity within the program. - Managed ten project managers by reviewing their project plans and making adjustments to ensure the project plans would be used to monitor and control the projects.

Responsible for information technology vendor initiatives to improve software development business processes.• Reduced the number of staff augmentation vendors by 90% and implemented a new vendor performance management process improving contractor productivity by $1 million per year.• Refined vendor value-add scorecard evaluation process to gather feedback from managers which improved vendor value-add by $1.4 million a year.• Directed redesign of the staffing fulfillment process for permanent and contractor hires that included the ability to hire without interviews reducing hiring manager time by 80%.• Advanced contractor diversity hire measurement tool increasing diverse hires by 50%.• Facilitated completion of 72 software vendor management plans over four years meeting government regulations and compliance.

Responsible for major technology initiatives across multiple software development areas to improve processes and meet future software support requirements.• Developed an instrument to prioritize top strategic projects and to determine productivity allowing the company to focus on the highest business value projects.• Refined resource management process for sharing resource requirements across the organization ensuring top projects had the resources to complete the projects on-time.• Responsible for auditing project financial information, reporting results and coaching project managers meeting compliance with Sarbanes-Oxley Act 2002.• Managed $2 million project engagement to convert 200 applications to COBOL 390, on-time and 15% under budget.

Responsible for information technology projects as a member of the project management office. • Led the entire development lifecycle of a client’s 1st product ordering website, meeting a very tight deadline and completing deliverables under budget.

As a member of the project management office, responsible for information technology projects. • Developed project management office (PMO) processes for $27 million ERP implementation enabling the client to manage all project expenses.• Managed customer relationship management (CRM) implementation utilizing Siebel; project completed on time and within budget, allowing sales representatives to track their customer sales and identify new sales opportunities.

Responsible for three project leaders and department budget for 36 information technology professionals assigned to support, enhance and develop applications for sales, finance and corporate departments.• Led project engagement including internal and external resources implementing the 1st company data warehouse for non-card products allowing the company to sell products based on financial profitability. • Advanced a strategy to reduce costs associated with the Electronic Data Interchange (EDI) program while adding high volume customers to EDI, satisfying both the sales department and customers.

Responsible for information technology team that supported and developed applications for the sales department.• Managed deployment of a customer relationship management (CRM) application to support 600 field sales personnel saving the company $3 million per year.

Responsible for information technology projects utilizing a structured methodology.• Directed deployment of a customer relationship management (CRM) application to support 10,000 merchandisers reducing related costs by ~$2 million per year.