Rick Epperson Email & Phone Number

Evansville, Indiana

• Management of all personnel assigned to the Technology Department.• On-going maintenance of existing software and/or legacy systems.• Interactions with user departments to determine short and long-range needs.• Development of policies and procedures relative to Technology Department.• Planning and prioritization of development projects across functional areas.• Conduit for all external communication relative to Technology Department.• Acquisition of all computer hardware and software.• Acquisition of all network related hardware and software.• Acquisition of all data transmission and collection equipment (i.e., fax)• Installation of all hardware and software.• All contractual agreements for hardware/software purchase, consultant services and maintenance provided by external sources.• Disaster protection and recovery for information.• Operational readiness of all systems.• Maintain purchasing of supplies for agency.• Maintain tracking of supplies for agency.• Maintain distributing of supplies for agency.• All other responsibilities assigned by the Chief Executive Officer

Evansville, Indiana Area

Analyze and process telecommunications billing to customers, process and verify customer contracts and rate schedules and upload the rates to the AS/400 billing system. Monitor and analyze traffic for billing purposes to ensure accurate billing of customers. Generate and verify customer invoices. Troubleshoot customer billing problems and make corrections.

Evansville, Indiana Area

Lead all testing of applications and websites including unit, regression and user acceptance testing. Develop and implement testing methodologies and procedures to systematically track and resolve defects to ensure consistent quality of releases with respect to the defined business requirements

Evansville, Indiana Area

Manage daily operations of a help desk that provides PC computer software, hardware and network support to approximately 1500 customers. Setup new PC’s for customers, troubleshoot and repair software, hardware and LAN issues, either in-house or via telephone, and served as second level support for the team. Trained new customers on the hardware and software, and coordinated the preparation and distribution of program updates and conversions from legacy software to new Windows based software. Administrator for in-house Windows NT network.

Owensboro, Kentucky Area

Novell network administrator, computer programmer, troubleshoot computer hardware and software and make repairs, evaluate new software, educate users on all software, and general office duties

Bachelor Of Applied Science (B.A.Sc.), Computer And Information Systems Security/Information Assurance

Computer Information Systems

Associate Of Science (As), Computer Science