Rick Evans Ma Lpc Ncc Email and Phone Number

Empathetically listening to diverse client's issues through a multi-cultural lens, and providing a menu of empirically proven options to allow these individuals to choose the method in which they choose to alleviate their suffering. These duties would also include diagnosis and assessment of mental illnesses, informed consent, and referral when needed. ACA member and ASGW/ASERVIC affiliate.

Over 30 years experience in the music industry with moderate successes but not the "big" break. Lead singer, keyboards and rhythm guitar in classic rock/southern rock band. No income earned for services. Band's fees cover PA and crew costs. Also write, record and produce original material.

Mental health counselor

Monitoring mostly mandated individuals suffering from mostly severe mental illness in a Long Term Structured Residence which is a step-down from an inpatient hospitalization level of care, and running anywhere from 1-4 group therapy sessions a day. Re-directing residents and taking them to various appointments, shopping trips and social outings when needed.

Write and deliver customer service training packages involving new product and/or policies and procedures for initial and existing residential service reps in a call center environment. After finishing a training curriculum for part-time employees, I adapted the program for full-time new hires, and cut time from initial hire to production by approx. 40% with an increase in proficiency of 25%. (From 8-10 weeks trg and a 3 rating to 6 weeks and a 2 rating on a scale of 1-5) Acted as expert for escalated client complaint resolution. Awarded highest company recognition twice by CEO, both times as part of a team for new product marketing and rollout, and excellence in training, plus numerous local awards for excellence in customer dispute resolution.