Rick Falcon Email & Phone Number

Florida, United States

Centennial, Co, Us

Managing a wide array of State Highway Toll Infrastructure and Software Development projects. Managed Data center and Toll Operations – modernizations (Storage, Backup/Recovery and Server solutions), upgrades (Device OS and Workstations patching), Security and Compliance enhancements and Toll Relief projects. Coordinating IT, Prem & Cloud and construction projects with inhouse resources and multiple outside vendor teams to ensure successful implementations, limiting user impacts and disruptions of product services.

Managing real estate construction renovations, remodeling and addon buildout projects, single point of contact accountability, customer facing, leading work efforts and to deliver on time, within budget and on scope. Managed property and construction projects. Responsibilities of planning, managing, coordinating, procurement, implementing and delivering project solutions that met business requirements. Managed project/construction teams and multiple outside vendors to ensure successful services delivery.

Amsterdam , North Holland, Nl

Worked for a Multinational Company located in more than 125 offices in over 83 countries. Providing support to thousands of clients from different industries and sizes to provide services such as: Human Resources, Payroll, Corporate Secretarial, Legal, and others. Providing clients world class service with a focus on client specific needs to deliver an optimal global solution. Mainly providing HR and Payroll services for multi-jurisdictional clients involves the process of ‘on boarding’ and Merging of new clients (specializing in LATAM) and to coordinate the transfer responsibility to our company to provide the outsourced services. The management and delivery of Global Service On-boarding (Transition) Projects and Programmes. Converted SAP and ADP users to use TMF software instead.

Miami, Florida, Us

Overseeing a very large IT Application Project for the deployment of Interactive TV on multiple Cruise ship brands with installations in Passenger/Crew Cabins and in Public Areas. Managed the HW and SW purchases, Budgets, Status Reports at the Executive levels, Project Plans, Resources Plans and Travel arrangements. Managed Internal resources and Vendor Teams, Lesson Learned, Directly Managed three Project Mangers with deployments in several regions of the world.

Overseeing a large Global Transformation Project for four regional sectors NA, EMEA, APAC and LAMC.Program modules being modified were Reservations,, Rentals, Rates and Pricing, Inventory, Reporting, Digital, Credit Card processing for all forms of Franchisee/Licensee types around the world. All computing and training preparations for Counter systems, back office systems, desktop/laptop PCs, digital systems for the whole enterprise.

Norwalk, Connecticut, Us

Develop detailed plans using Project Management Institute standards Develop schedules with project tracking and oversight:• Time management -- Cost -- Deliverables risk -- Customer expectations and relationships -- 3rd party suppliers Client Satisfaction: Takes responsibility for client satisfaction with deliverables Business Development: Recognizes IM/business opportunities and helps develop them Progress Tracking:• Provide good work effort status and completion time estimates Mentoring: Provide technical guidance to more junior staff members Leadership: Provide leadership on moderate sized projects under supervision Organizing: Effectively organized and prioritizes work.

Miami, Florida, Us

• Managing projects, single point of contact accountability, leading work efforts and to deliver on time, within budget and on scope. Managed EMR/Electronic Medical records Application and related Medical devices,, POS and Internet/Wifi security projects. • Responsibilities include planning, managing, coordinating, procurement, implementing and delivering project solutions that meet business requirements. • Manages project team and multiple outside vendors to ensure successful services delivery. • Consult with and develop technical resources for methods, procedures and standards and working with third-party vendors to implement final solution

Miami, Fl, Us

Manager - Business Rules Applications Software Development Lead, planned, organized, directed and supervised the Business Rules development team in the development and support of business rules and processes required for new deployments or the improvement of existing systems. Managed all procedures related to the identification, prioritization and resolution of business requests. Assisted the team with analysis, design, programming, management and maintenance of business rules in order to meet milestones and goals. Managed offshore and onsite resources

Project and Program Management • Managing of Projects and Programs, Establishing Project Management Processes and Procedures • System Designing, Training Management and Overseeing Systems Implementations (onsite & remotely)• Requirements Gathering, Equipment Procurements, Movement and Expansion of Call Centers, Supported Web Applications and Client Server environments, Networking of Office equipment and communications to and from the Web Hosting site • Managed third party and hardware vendors contracts• Face to face Account Relationships and Stakeholder Management • Lead UAT Testing, Quality Assurance and Sprint Release Communications• Mentoring, developing PSO Project Managers and providing Project Management Training sessions Providing project/program management and system designing support for the HealthCare Industry. Managed Software customization/upgrades, Infrastructure buildouts/modifications and HR application projects. Implemented projects for the conversion of Paper Medical documents to Electronic Medical Records using KOFAX Document Management and Imaging software. Oversaw the customizing of Software for new database management systems for the release of Patient Medical Information data to Hospital Information Mgmt Systems, ICD-10 Readiness Training and eligible parties to receive the sensitive Patient information. Managed several HIM projects for hospitals and clinics (HIM, EMR and EHR systems: Epic, Cerner, Sovera, Streamline). Lead Project teams ranging from 10 to 50 Team members

Houston, Texas, Us

Account Relationship Manager, Software Designer and Development, IT Project Management and Coordination, Mainframe Programmer (TPF, JCL and Assembler Languages).

Information Technology Professional with over 15 years of hands-on experience in management, development and support of IT services and large computer systems. Extensive experience in the areas of Hardware, Software, Infrastructure, Operations, Account and Project Management. In-depth expertise in the areas of client account servicing, customer / IT liaison, desktop delivery support, operations support, software development and managing projects for Fortune 500 companies. Over 10 years of Project Management experience having managed and led Software Development, Infrastructure, Asset Inventory, Hardware and Software deployment projects.

Bachelor Of Business Administration - Bba, Management Information Systems, General

Certificate, Executive Certificate In Project Management

Bachelors, Management Information Systems

Business Administration, Business, Computer Science

Certicate, Lean Six Sigma Certificate