About FINEOS CorporationFINEOS is a leading provider of core systems for life, accident and health insurers globally with 7 of the 10 largest group life and health carriers in the US as well as 6 of the largest life insurers in Australia. With employees and offices throughout the world, FINEOS continues to scale rapidly, working with innovative progressive insurers in North America, Europe, and Asia Pacific.The FINEOS Platform provides clients the only complete end-to-end SaaS core product suite that includes FINEOS AdminSuite enabling quote to claim administration as well as add-on products, FINEOS Engage to support digital engagement and FINEOS Insight for analytics and reporting.For more information, visit www.FINEOS.com.

As a project manager for a custom implementation for one of the largest PEO company in the US, one of my main responsibilities is to ensure the quality of the deliverables, being a facilitator that helps the company provide the client with processes, documents, resources, and tools that will attend their business needs in a flexible and agile manner.Working alongside the Product Manager, I help these process to evolve and manage internal development and Quality Assurance teams to maximize capacity without compromising quality.Interfacing with the client, I'm responsible for keeping the communication flowing and to make sure stakeholders from both ends are properly involved and escalated to attend both companies best interest.Working in such a dynamic and large industry, especially for such a large client, is a constant challenge that results in a constant improvement, which ultimately benefits our final consumers/users.

Atlassian Expert & Admin: Confluence, Jira, JSD, Jira Automation, JMWE

• Responsible for creating, syndicating, rolling out and supporting products leveraging mobile technology, with an emphasis on the iOS and Android platforms – from conception to delivery, to the respective app stores approval and publishing• Set the strategies, prioritize releases, define features and the product roadmap• Cultivate a strong relationship with stakeholders, being strategic and operational at the same time• Manage the entire lifecycle of the product, promoting collaboration among operations, design, and respective engineering teams• Approve designs and layouts of mobile and web applications• A | B and thorough QA testing experience• Define timelines, manage releases of deliverables, provide on-going support of applications• Gather metrics and end users feedback to support new ideas and improvements• Manage Level II Support teams with emphasis in promoting quality and performance

• Managed 3 different Skype projects (Skype Manager, VoIP, Skype for Enterprises)• Managed remote teams composed by developers and QA engineers• Prioritized and handled issues, bugs, and improvements requests from stakeholders and clients• Ensured quality through extensive QA and ensure delivery through deployment• Responsible to manage all QA automation in order to promote a high level of excellence and performance• Managed Levels I & II Support, follow up on resolution acc to quality and SLA standards to maximize customer satisfaction

• Managed the entire product development lifecycle, from conception and initial requirements to final delivery and post-delivery on-going maintenance• Strategic and operational responsible to provide metrics that justified changes of scope, new features, and improvements• Involved in the digital production and publishing of content generated to promote J&J products within its online portfolio• Provided metrics and results of conversions based on the existing analytical models to influence business decisions• Interacted with content creatives and backend engineers, constantly promoting and facilitating their communication.• Managed a team of developers, designers, QA, third-parties, and architects• Accountable to client’s stakeholders by providing written and verbal status reports to executives on a daily basis• Project managed resources allocation between different projects, promoted communication and facilitated interaction between different teams, tracked risks and created action items to correct course of project• Created project planning and scheduling, resource analysis and manage allocation between different projects• Coordinated QA and deployment, deliverables, overall quality

- Manage team members across the globe (Belaruss, Brazil, China, India and United States);- Plan and balance workload of on-going tasks; resolve rickets, give feedback/status to customers; - Coach new team members and cross-functional teams;- Manage resources working hours, create reports, approve and bill- Manage serves, networks and softwares access;- Manage promotion processes to staging and production environments, follow up on integration tests;- Write general documentation such as requirements, flows, processes, statistics and reports;- Provide written and verbal status reports to account managers and executives around the globe (IBM worldwide);- Online and telephone customer support.

Achievements and Accomplishments:- Customer Support - directly to customers (by phone - inbound & outbound, e-mail, online chat), as well to engineers and sales teams;- Mentor of the area and in charge of back-office customer support levels 2 & 3;- Customer Care & back-office support training, processes design and scripts;=> promoted to new development area (Claro Ideas):- Coordinate and follow up on applications development and maintenance: including resources, tasks, projects, bugs, changes, etc.;- Java multi-tiered programming scheme validation / coaching;- Manage reports on tickets related to SMS (Short Message Services), WAP, Web services;- Manage development of SQL queries and database maintenance;- General Intranet applications management;- Validate software components (including testing and documentation processes);- In charge of all internal reports development and maintenance;- Product & software development documentation.