Rick Groover Email and Phone Number

Manage $23M E&O Policy for Allstate Exclusive, Sales, and Independent Agents.Proactively manage negative trends leading to increasing frequency and severity

Manage a virtual, decentralized, country-wide team of 10 consultants across 14 regions. Team is responsible for the detection, monitoring and prevention of fraud among 15,000+ Exclusive and Independent Agencies (Property and Casualty Insurance) and 25,000+ Licensed Sales Producers, recommending further action by our Legal and Human Resource departments. Leverage the following technologies to build impact analyses: SQL, Business Objects, Tableau, Power BI, Excel, and others. Utilize these analyses to develop approximately 30+ business cases/year for proactive prevention (audit) and corrective action. A 2020 audit of just one region will lead to an estimated $2M in premium recovery.Employ emerging collaboration tools, including MS Teams, Visio, Word, PowerPoint, Zoom, Skype, SharePoint, Mural to directly manage virtual team of 10 consultants.Major Accomplishments:Manager Effectiveness ratings of 96% and 98% respectively over the last two consecutive quarters, per the Inspire Survey (employee feedback on immediate manager) Created and implemented a Bulk Referral Process for transfer of 250 fraud investigations/year to Human Resources and Investigative Services (Attorneys) for further processing, including contract termination. This Process is used by 50+ employees, has increased efficiency by an estimated 50%, and significantly reduced variability. Designed and developed new Agent Fraud Investigation database to track, measure and report on fraud reviews, approximately 1300/year. Database incorporates 20+ critical new data elements for increased segmentation and deep analysis and is used daily by 26 Consultants and 5 Managers.Created leadership and consultant measurement and reporting in Tableau (10+ Dashboards for each group). Leveraged for collaboration by 30+ employees.Developed cross-enterprise relationships with more than 5 major company functions to streamline and enhance investigations, and gain company-wide insights into emerging risks.

Managed a regional compliance team responsible for risk communication, education, investigation, and processing of fraud among 1160+ Exclusive and Independent Agents and 1800+ Sales Producers.Provided regional sales support consultations to as many as 5 agencies and 25 sales staff/month to correct non-compliant behavior, thus protecting company profitability, customer retention, reputation, and brand value.Designed and developed 2 major online tools to assist 25+ sales leaders and 1160+ agents in managing legally mandated documentation and negative compliance trends. Monitored key underwriting measures to enforce proper risk classification, rate adequacy, and product performance. A 2018 audit estimated premium recovery of $2.1M in 12 months.Quarterly Tracked and reported regulatory compliance project status to senior regional vice presidentLeveraged advanced data technology such as SQL, MS SQL Server Management Studio, Business Objects, and Tableau to build 20+ annual impact analyses and business cases to justify proactive prevention and corrective action.

Monitored 1000+ agents for egregious behavior that negatively impacted customer retention, brand value, and profitability. Worked with Human Resources to develop multiple cases for disciplinary action.Developed and presented 60 annual compliance reviews to Regional Market Operating Committee, and provided recommendations to correct.Consulted with 10+ Agencies and Sales leaders/month to manage process compliance.Created multi-table/view compliance database in which data was refreshed regularly through multiple, scheduled SQL jobs. Database facilitated monthly Regional review processes, was leveraged across 9 states and increased efficiency by 90%.Designed, implemented, and maintained a prominent sales-facing review tool that provided more than 50 leaders a quick, accurate way to address agency or producer compliance negative trends.

Leveraged technologies such as SQL, Tableau, SQL Developer, Access, Excel to build fact-based analyses, data visualization, sales-facing measurement and reporting to assess opportunities and support production goals. Reports utilized by 50+ sales leaders and regional staff.Researched top 20 P&C insurance competitors via public DOI (Department of Insurance) filings and briefs (Perr and Knight, SNL) to capitalize on monthly opportunities and/or strengths of enterprise product portfolio.Investigated competitive landscape to educate and guide 50+ sales resources and their 1000+ agents towards geographical & demographic sweet spots, and highlight product competitive advantages.Collaborated with 100+ Sales, Underwriting, Education, and Finance resources to influence profitable growth.

Managed major agent-facing software sales application, used by over 10,000 agents, and its program of projects:Tracked and managed progress of a $10+ million program budget.Oversaw work intake for agent retailing application, including procurement of requests for 100+/year software project estimates.Led workload prioritization - hosted weekly meetings with more than 10 senior managers to prioritize 100+ pipeline projects.Coordinated 200/year change request processes across more than 10 functional programming teams.Analyzed, measured, and reported to 10+ senior leaders on overall program health - including weekly program status.

Team Leader over Two Software Development Teams:Managed 10 developers and analysts for a key insurance underwriting application designed to risk-assess all new and renewal policies.Developed business relationships with key stakeholders to enhance risk management processing of underwriting guidelines.Worked with Six Sigma analyst to streamline underwriting process and reduce technology expenses by 30%. Recommendations resulted in my training and installing a team of 5 developers in Ireland to take over underwriting function. Training was extensive, lasting one month, and team has remained in place for 14 years.

Converted 60+ risk management policy updates/year into a software solution designed to govern the proper classification of policy holders to ensure profitability. Reviewed and streamlined team processes to increase efficiency by 40%, thereby reducing costs by $100K/year.Coordinated 15 projects/year at the team and enterprise levels, leveraging SDLC methodology.Managed 200+/year department software/system defects to ensure end-user application accuracy.