Rick Hanscom Email & Phone Number

Rockyhill Ct

Enterprise Services Delivery Director managing major clients initiatives for RICOH.

Newington, Ct

• Global IT Program Manager responsible for global server implementations, refresh and service asset and configuration management. Manage assets for all UTC lines of business (UTCHQ, Carrier, PWC, PW, Hamilton Sundstrand and UTC Aerospace Systems.)• Assist global application teams for asset assignments or server implementation services requirements. Manage Change Controls for networks, F5, firewall requests as necessary

Norwalk, Ct

• As Service Delivery Manager act as single point of contact with vendors and GE internal support teams to managed services supporting application, Networks, Servers and Data Center services for EAS team.• Assisted EAS application teams with implementations and support for technical services in US and EMEA data centers. Supported EAS program manager with PMO submissions and requirements to ensure projects meet PMO requirements.• Responsible for Configuration, Problem and Change management to ensure resolution and prevention of problems and incidents that affect normal EAS operations.

Managing IT services and support for British Petroleum (BP) data centers in Houston and Chicago. Providing Service Delivery management, Project Management and IT Services expertise. Provide IT architecture recommendation to client as required in support of new infrastructure requirements, upgrades and/or consolidations. Manage change control submissions through process to ensure requirements are met and to provide timely implementations.Support data center core & edge networks infrastructure, physical & VMWare servers and WEB/application implementations to provide services to the desktop local and global.Provide PMI methodologies as part of IBM services for all client initiatives.

Directing an enterprise Siemens Medseries4 application implementation of Clinical Documentation & Patient Care Management suites to convert paper flowsheets and work processes to on-line documentation solution. Managing technical and clinical teams in an effort to comply with federal mandate for Medicare and Medicaid documentation submissions. Implemented hardware servers and software updates for MedSeries4 requirements.Worked with clinical departments to determine IT requirements and workflows.Providing Program Management status reports and project overview to Senior Management and hospital steering committee. Provide user training and process improvement modifying current clinical and technical Policies & Procedures.Managed vendor relations and provided solutions for procuring required products from VAR's.

Sr. IT Project Manager facilitating large corporate projects and responsible for all aspects of project management initiatives. Managed Siebel 7 software and hardware implementation as part of a large team .Managed large Disaster Recovery testing project working with IBM at Hartford and Boulder CO data centers. Responsible for over 500 servers and software application installs.

Customer facing Service Delivery/Program Manager for infrastructure project supporting global initiatives. Managed teams of Project Managers and Business Analyst supporting global clients.Working with lines of businesses to gather information regarding applications, installation instructions, software upgrades requirements, web/networking changes, testing and implementation dates.Coordinating with vendors to ensure delivery of the development, QA and production services based on specific application target dates. Provided solution selling requirements to procure hardware or software products.

Account Program Manager supporting two large global companies responsible to act as single point of contact between the clients and T-Systems for all Infrastructure and Production Services activities. Directed technology IT departments globally supporting data, voice, UNIX/Wintel servers, desktop services and Global Service Desks in US and Germany. Functioned as an integral part of client's executive team. Six direct reports and forty-three staff members in Connecticut, England, Germany and Singapore. Ensure Service-Level Agreements (SLA) with customers, vendors, and service providers are met as defined by the contractual Statement Of Work (SOW).Managed weekly Change Control meetings for client s representing Server, Technology Services and Network Engineering supporting global data centers.

IT consultant providing services to implement VoIP and technology services to small companies.

Representing Network Engineering Services providing 24/7 support to AT&T Technical Services and Oxford Health accounts reporting to the account executive and PMO teams. Provided technical guidance to department managers to resolve application, network and desktop support issues. Managed six direct reports and twenty two staff members supporting data center migration and consolidation projects.Managed technical teams that supported Infrastructure Services (Network, Servers, Desktop and Help Desk services) at client locations including project management, change control processes and application distribution to desktops. Managed Service desk that used Remedy tracking tool to support client issues to resolution.Managed vendor relations and contracts with partners including Cisco, WorldCom, AT&T and several Value Added Resellers (VARS). Researched and developed project plans for the implementation of emerging technologies.Established policies, procedures and strategic planning for Information Security, initiating comprehensive disaster recovery and business continuity planning.

• Directed Microsystems Support and Network Operations teams supporting the NASDAQ Stock Market Data Center in Trumbull, CT. Directed Data, Voice, Desktop Services and UNIX/Wintel Server support. Four direct reports and eighteen staff members.• Managed escalated Tier 2, 3 support from the NASDAQ Help Desk to be compliant with SLA agreements. Provided technical support directly to the desktop to resolve hardware and application issues.• Managed Business Continuity and Disaster Recovery Plans to alternate data center in Maryland. • Managed vendor relationships and contracts with partners including Cisco, Microsoft, Dell, 3Com, and several Value Added Resellers (VARS). Managed the NASD and NASDAQ Change Control processes for the NASDAQ Data Center. Managed software distribution using MS SMS. • Directed weekly Change Control Review committee for data center change requests. Responsible for Network Engineering, desktop Services and Production Support. • Sr. Program Manager representing NASD for all NASDAQ Data Center projects. Responsible for all network infrastructure design and implementation. This included Ethernet and Fiber connections, SONET Rings and Voice network. Responsible for managing the installation of the MCI POP in the data center facility.• Served on the NASD Technology Review Board examining tools and trends in technology and collaborated with the Technology Integration Group (TIG) on developing and implementing action plans for process improvements.

Recruited to EDS as NASDAQ entered into an outsourcing agreement with EDS to manage the NASD and NASDAQ Technology Services.Directed technical staff that supported Infrastructure Services (MS Win 2000 and XP Desktops, Network Services and NT/UNIX administration) at the NASDAQ Stock Market Productions Data Center. Managed Change Control meetings representing NASD for Data Center submissions.Directed NASDAQ HELP desk supporting NASD and NASDAQ services.Managed the network with Cisco routers and switches on an ATM fiber backbone that provided 24/7 technical support from the EDS Network Operation Center

Hartford, Connecticut, United States

It support specials managing projects and implementation for all HIG divisions nationwide.