Rick Hearn Email & Phone Number

Austin, Texas, United States

Stamford, Ct, Us

Spearheaded post-sale customer onboarding, revenue retention, and territory growth by leading strategic business reviews to gain in-depth understanding of objectives to optimize B2B lead generation initiatives. Managed a diverse portfolio, aligned with cross-functional teams to proactively identify and resolve issues, and executed complex global deployments that elevated product adoption and maximized client satisfaction.• Developed $35M territory, achieved >40% YoY revenue growth, and maintained >98% customer retention. • Advised a portfolio of 70+ accounts, identified needs, resolved issues, and coordinated with cross-functional teams to deliver strategic growth on business objectives.• Led 4 complex, large-scale deployments of Digital Markets solutions globally to expand product adoption with measurable value, enhanced client experience, and profitability.• Coached and mentored 5 new hires by providing guidance, setting performance goals, and empowering with tools to drive high customer satisfaction and retention in a market with evolving customer demands.• Served as Global Team Captain of Client Success to strengthen global team engagement and unity.• 2 Global Client Success Top Achiever Awards: 1Q24 and 2Q24.

Stamford, Ct, Us

Served global B2B SaaS organizations (7,000+ SMB and MM) via omnichannel support to ensure retention of customers using demand generation programs. Collaborated across Sales, Services, Marketing, and Product to internally champion the customer and deliver industry-leading tools. Maintained >99% turnaround time against 48 hour service level agreement to support commitment of unparalleled success.• Delivered customer onboardings, owned emerging customer relationships, and communicated best practices to maximize program retention and drive revenue growth.• Collaborated with team members and leaders on strategic initiatives while retaining individual ownership of professional development.• Performed high quality activity by selling the Digital Markets suite of products/services while maintaining operational excellence.• 3 Global Client Success Top Achiever Awards: 1Q23, Sell the Platform Champion, and Marketing Services & Account Unification Champion.

Stamford, Ct, Us

Supported assigned territory consisting of global B2B SaaS vendors, advised on brand-building initiatives, improved lead generation campaigns, and established relationships with key stakeholders to build awareness of Gartner Digital Markets suite of vendor services and solutions.• Conducted daily outreach metrics exceeding 70+ touchpoints (pitches, phone calls, personalized emails, social media) to maintain high quantity outreach, championing the Gartner brand.• Consulted and managed territory of 5,000+ global B2B SaaS companies to increase brand articulation, capture demand, and understand in-market buyer intent.• Orchestrated Reviews Advisory calls and established strategies to boost top-funnel MQLs.• Coached vendors on best business practices for sustainable growth marketing strategies and helped companies reach their mission critical priorities.

Austin, Texas, Us

Targeted enterprise-level manufacturers, selling Installed Base Data Platform to identify and qualify aftermarket sales and services opportunities with actionable insights by combining Artificial Intelligence, Machine Learning, and Predictive Analytics to substantially grow recurring revenue at scale.• Executed high-volume cold-outreach averaging 60 daily touchpoints (phone calls, personalized emails, and social media interactions) to grow, manage, and maintain top of the funnel pipeline.• Built “book of business” surpassing 600 individuals across 100+ accounts.• Engaged 20+ decision makers weekly orchestrating discussions with senior executives around their business needs and pain points.• Collaborated and learned from team members and managers to develop strategies, improve execution, and process ideas that drive great team results and successes.