Rick Hearn Email and Phone Number
Rick Hearn work email
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Rick Hearn personal email
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Rick Hearn phone numbers
I am a dynamic, genuine, and results-oriented client success professional with a robust track record in driving client retention, cultivating strategic partnerships, and accelerating business growth. Skilled at harnessing data insights and deploying omnichannel strategies to achieve revenue growth across emerging and mid-sized markets. Trusted for consultative, client-centered approach, delivering innovative and high-impact solutions that consistently exceed objectives. Recognized for adaptability, highly coachable with a proactive growth-oriented mindset, and the ability to forge enduring client relationships that advance organizational success.NOTABLE ACHIEVEMENTS▔▔▔▔▔▔▔▔▔▔▔▔✓ Contributed in growing revenue 40% YoY by creating data-driven marketing strategies to upsell and cross sell to established clients.✓ Consulted and managed $35 million territory of 7,000+ global B2B SaaS companies by building brands, capturing demand, and understanding the market.✓ 2022 Vendor Services Focus Day Champion Awards (3)✓ Q4 2022 and Q1 2023 Client Success Focus Day Awards for Marketing Services/Account Unification✓ Q1 2023, Q1 2024, Q2 2024 Global Top Achiever Client Success Team✓ 2023 and 2024 Global Client Success Team Culture CaptainSPECIALTIES▔▔▔▔▔▔Customer Success Manager | Solution-based Sales Development | Account Management | Digital Marketing | Client Success Specialist | Pricing | Territory Development | Contract Negotiations | Sales Analysis & Forecasting | Brand Management | Market Rollout | Sales Presentations | Process Improvement | Strategic Planning | Account Manager | Trusted Advisor | Account ExecutiveFreshdesk | Sugar CRM | HubSpot | Salesforce | MS Office (Word, Excel, PowerPoint) | PowerBI | JIRA | monday.com | Gong
Zendesk
View- Website:
- zendesk.com
- Employees:
- 7198
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ZendeskAustin, Texas, United States
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Senior Client Success SpecialistGartner Jun 2024 - Nov 2024Stamford, Ct, UsSpearheaded post-sale customer onboarding, revenue retention, and territory growth by leading strategic business reviews to gain in-depth understanding of objectives to optimize B2B lead generation initiatives. Managed a diverse portfolio, aligned with cross-functional teams to proactively identify and resolve issues, and executed complex global deployments that elevated product adoption and maximized client satisfaction.• Developed $35M territory, achieved >40% YoY revenue growth, and maintained >98% customer retention. • Advised a portfolio of 70+ accounts, identified needs, resolved issues, and coordinated with cross-functional teams to deliver strategic growth on business objectives.• Led 4 complex, large-scale deployments of Digital Markets solutions globally to expand product adoption with measurable value, enhanced client experience, and profitability.• Coached and mentored 5 new hires by providing guidance, setting performance goals, and empowering with tools to drive high customer satisfaction and retention in a market with evolving customer demands.• Served as Global Team Captain of Client Success to strengthen global team engagement and unity.• 2 Global Client Success Top Achiever Awards: 1Q24 and 2Q24. -
Client Success SpecialistGartner Sep 2022 - Jun 2024Stamford, Ct, UsServed global B2B SaaS organizations (7,000+ SMB and MM) via omnichannel support to ensure retention of customers using demand generation programs. Collaborated across Sales, Services, Marketing, and Product to internally champion the customer and deliver industry-leading tools. Maintained >99% turnaround time against 48 hour service level agreement to support commitment of unparalleled success.• Delivered customer onboardings, owned emerging customer relationships, and communicated best practices to maximize program retention and drive revenue growth.• Collaborated with team members and leaders on strategic initiatives while retaining individual ownership of professional development.• Performed high quality activity by selling the Digital Markets suite of products/services while maintaining operational excellence.• 3 Global Client Success Top Achiever Awards: 1Q23, Sell the Platform Champion, and Marketing Services & Account Unification Champion.
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Vendor Services AssociateGartner Sep 2021 - Sep 2022Stamford, Ct, UsSupported assigned territory consisting of global B2B SaaS vendors, advised on brand-building initiatives, improved lead generation campaigns, and established relationships with key stakeholders to build awareness of Gartner Digital Markets suite of vendor services and solutions.• Conducted daily outreach metrics exceeding 70+ touchpoints (pitches, phone calls, personalized emails, social media) to maintain high quantity outreach, championing the Gartner brand.• Consulted and managed territory of 5,000+ global B2B SaaS companies to increase brand articulation, capture demand, and understand in-market buyer intent.• Orchestrated Reviews Advisory calls and established strategies to boost top-funnel MQLs.• Coached vendors on best business practices for sustainable growth marketing strategies and helped companies reach their mission critical priorities.
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Enterprise Sales Development RepresentativeEntytle, Inc. Mar 2021 - Sep 2021Austin, Texas, UsTargeted enterprise-level manufacturers, selling Installed Base Data Platform to identify and qualify aftermarket sales and services opportunities with actionable insights by combining Artificial Intelligence, Machine Learning, and Predictive Analytics to substantially grow recurring revenue at scale.• Executed high-volume cold-outreach averaging 60 daily touchpoints (phone calls, personalized emails, and social media interactions) to grow, manage, and maintain top of the funnel pipeline.• Built “book of business” surpassing 600 individuals across 100+ accounts.• Engaged 20+ decision makers weekly orchestrating discussions with senior executives around their business needs and pain points.• Collaborated and learned from team members and managers to develop strategies, improve execution, and process ideas that drive great team results and successes.
Rick Hearn Skills
Rick Hearn Education Details
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University Of Colorado BoulderEconomics
Frequently Asked Questions about Rick Hearn
What company does Rick Hearn work for?
Rick Hearn works for Zendesk
What is Rick Hearn's role at the current company?
Rick Hearn's current role is Customer Success Manager | Client Success Specialist | Customer Success Advocate | Account Manager | Digital Marketing Associate.
What is Rick Hearn's email address?
Rick Hearn's email address is ri****@****hoo.com
What is Rick Hearn's direct phone number?
Rick Hearn's direct phone number is +193182*****
What schools did Rick Hearn attend?
Rick Hearn attended University Of Colorado Boulder.
What skills is Rick Hearn known for?
Rick Hearn has skills like Leadership, Customer Experience, Convention Planning, Supply Chain Optimization, Sales, Customer Relationship Development, Market Rollout, Customer Retention, Cross Selling, Business Development, Supply Chain Management, Business Analysis.
Who are Rick Hearn's colleagues?
Rick Hearn's colleagues are Stephen Fusco, Martinez Daniel, Linda Parker, Carlos Llorca Rodriguez Del Valle, Cécile Vappereau, Carolyn Rodgers, Stacy Lowry.
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