Rick Hensley is a Chief Customer Officer at Todyl. He possess expertise in information assurance, computer security, vulnerability assessment, dod, security clearance and 43 more skills. Colleagues describe him as "I had the privilege of working under Rick's leadership for several years. He excelled in building strong interdepartmental relationships and empowering the team to consistently achieve exceptional results. Rick's dedication to customer satisfaction is evidenced by our 100% CSAT rating year after year. His combination of strategic vision and hands-on execution fosters an environment of excellence and growth. It was truly a privilege to work under his guidance, and I sincerely hope our paths cross again.", "Four years ago, I was fortunate enough to experience the early days of a startup in hyper-growth with excellent product-market fit. During those days, I felt that one of the most critical factors to successfully scaling the business would be scaling customer success, and we needed a leader who could build a highly capable global organization from scratch. Rick was and is that leader. He has the deep experience to know what good looks like, with the practicality and humility to just get things done in a fast-paced environment. If you are fortunate enough to have achieved product-market fit and you recognize that a modern best-in-class customer success organization is a game-changing competitive advantage, look no further than Rick to take your business to the next level. Perhaps you are a mature organization that has under-invested in customer success and you’re now seeing the negative impact on CSAT or other KPIs and you need a leader to make a change; again, Rick can help. I attribute much of our success and growth the past 4 years to Rick’s hard work and leadership, and cannot recommend him highly enough to build the organization that will represent the voice of the customer in any business.", and "I had a career in law enforcement of over 28 years and during that career dealt with many vendors whose customer service was mediocre at best. Vendors seemed to communicate well up until the point of sale and were nigh on impossible to connect with after the sale to get any kind of customer service. I started my second career with Grayshift where Rick built out the Customer Success team and led that team to receive the highest praise and ratings of any similar company in the law enforcement digital forensics space that I have ever seen. I did and still do get many phone calls and emails from existing and new customers in law enforcement (who are not easily impressed) raving over how quickly, efficiently, and correctly their problems were addressed and corrected. The average response time to tickets submitted for help was less than 5 minutes. In my experience as a professional law enforcement officer where I spent half of my career in management, there is no better way to create a loyal customer base than to supply great service after the sale. Rick understands the important mission of law enforcement and he instilled that importance into his team who responded brilliantly! This in turn created word of mouth recommendations that no amount of money thrown into marketing could ever hope to exceed. I found that when dealing with Rick directly on customer issues, he was very fair and professional in assisting those customers. Even customers whose requests were "unreasonable", Rick was able to navigate those turbulent waters to find acceptable solutions for those hard to deal with customers, a true sign of professionalism at it's best."