Chief Executive Officer at Social Good Software responsible for expanding the company, driving profitability, and delivering results for our clients.

Rick’s main focus is on creating amazing experiences through innovative software solutions that require little to no technical know-how. His primary expertise is helping Arts & Culture organizations solve complex problems with Altru and Blackbaud related products. Rick enjoys giving back by teaching others online. He has eight online courses published, and three technical books released.

Responsible for evaluating business requests to determine feasibility, identifying options, and recommending solutions for software development and enhancements. Assist with interpreting customer requirements into conceptual design specifications. Developing interfaces/prototypes and maintaining/testing solutions, conducting root-cause analysis of a system, and recommending solutions based upon findings.

Responsible for maintaining and developing various web-based application throughout the organization using the utmost high standards for design, code quality, and efficiency for each of the projects. Worked closely with heads of departments to bring projects to completion by creating high-level detail software design and translated them into production-ready components.Responsibilities included but not limited to - Ensure the quality, security, maintainability, performance and scalability of all web ecosystems.- Continually improve our platform, processes and business- Team Leadership and mentorship to jr developers - Created written designs and translated them into production componentsSoftware Tools- PHP, and JavaScript- Extensive Web Development (HTML5, CSS3, REST APIs, CMS, Mobile)- Object-Oriented design- Software design(white-box, black-box, unit testing, design patterns)- Developed for mobile environments (Android, Windows Phone, iOS; Firefox, Chrome, Safari, IE)- Created ERD designs for databases (SQL, NoSQL)- Sever backend management (Linux, MySQL, NodeJS, Services, CLI tools)- Client side management (Angularjs, JQuery, HTML, CSS)- Implemented authorization technologies (LDAP, OAuth 2.0)- Revamped Google Analytics with campaign tracking, and Google Webmaster Tools.

Determined the level of task requirements, problem definition, possible solutions and implemented selected solution. Proposed multiple system design along with system specifications. Followed best practices to create and maintain existing code base. Investigated new technologies and their impact on the business, created summary reports for Sr. developer and implemented several usability tests for accessibility compliance.

Answered, evaluated and prioritized incoming telephone calls, Voice Mails, E-Mails and in person request for assistance from students/staff experiencing problems with hardware, software, networking and other computer related issues, collected information about issues and lead students/staff through troubleshooting procedures to determine source of issues. Logs and ticket request for assistance using problem management application, handled problems recognition, research, isolation, resolution and follow ups about problems, referring more complex problems to supervisors or other technical staff. Performs support services for walk-in clients such as minor hardware and software troubleshooting, software installation and/or updates, and removal of virus/spam/popup annoyances.

Coordinated the staff and daily task of the field of information technology division of a small business 4-6 employees, Oversaw the installation and general maintenance of PC environment. Provided field support for PC users, lead the information technology responsibilities over cellphone technicians. Functioned as a lead technician with in-depth knowledge of PC’s with particular emphasis on windows operating systems, Printers devices, installed software applications, Deployed updates in two different locations.