Partner with senior business leaders to develop business strategy and design operating models and management systems to drive business outcomes. Lead a team of business consultants who drive high-value process design and redesign initiatives.

Lead large business strategy and re-engineering initiatives to improve customer and associate experience and increase operational capacity,

Performance Delivery Director Feb 2008 - Dec 2019Perform business process design, process re-engineering and product service model design for Fidelity Workplace Investing, including large-scale enterprise-wide regulatory changes and emerging products which has saved several million dollars of operational cost.Managed the Performance Delivery team’s portfolio of work for the Fidelity Healthcare Group (FHG) and partnered with leadership on business strategy.Helped develop methodology for the team, including agile model for business process design.

Managed a team of project managers responsible for the execution of “Readiness” for New Client Implementations and Corporate Actions. Instilled the use of Project Management Methodology in the execution of this function.Created the structure to execute Readiness for all Operations and Customer Support Service Teams for New Client Implementations and Corporate Actions. Provided program management support for all Bank of America implementation and acquisition projects, including the initial HR/Payroll, Talent Management, Health & Welfare, Defined Benefits, and Defined Contributions implementations and the MBNA and US Trust Acquisitions. Performed all management functions including hiring, associate development, new hire orientation, performance reviews, organizational structure design, project assignments and analysis of demand vs. capacity, project estimating, budget tracking, staff meetings and status reporting.

Managed 22 full-life cycle software development, architecture, and information security-related projects in the HR/Payroll and Defined Contributions, using the Fidelity Systems Development Methodology. Project Manager for the implementation of the web architecture and application security model for the HR/Payroll Web application used by all customers Project Manager for the following: Workflow application, vendor product upgrades for Brio adhoc query, Payroll Check Printing process that produces over 300,000 paychecks per month and resume tracking.Managed the transition of all small-market clients to the HR/Payroll web application, contributing to client satisfaction and bringing additional clients to the company. Managed the PMO for HR/Payroll projects, enhancements, and fixes for the Fidelity client.Coordinated with the information security officer to manage information security initiatives and worked with internal and external auditors on SAS 70 audits.

Managed a team of 20 software engineers responsible for developemnt and maintenance of the MCI Marketing System.Responsible for providing 10 million quality marketing leads to the telemarketing center.Supported the Friends and Family, Winback, and 3rd Party Marketing Programs.Partnered with Marketing Senior Management to increase MCI market share.

Responsible for software development of a Manufacturing, Returned Goods system.

Software Development Consultant to Manufacturing companies and Government Agencies

Software Consultant to the Manville Corporation. Responsible for development and maintenance of Manufacturng and Billing systems.

Software Developer for a patient care system for an HMO. Responsible for system and database design for the system.

Software Developer in Clinical Products Division. Responsible for application development of software for Kodak Blood Analyzers.Software Developer in Federal Systems Division. Responsible for developing and maintaining billing system and cost estimating system. Team leader managing developers and organizing project activity.