Carey is the world’s leading provider of premium chauffeur driven services and state-of-the-art group transportation management, operating in more than 550 cities and 60 countries worldwide. Carey’s Global Network features branded operations in the majority of the world’s business centers, ensuring a seamless experience for all customers. Carey also features designated teams of specialists that can oversee the management of high-touch travel requirements such as group transportation, private aviation, and international tours. A wholly owned subsidiary of Carey International, Inc, Carey Chicago is one of 12 domestic locations for Carey International.Increased revenues by 35% and grew profitability by 25% over 2 years while increasing the effectiveness and efficiency of operational systems, processes and policies.Initiated and inspired fleet and staff capacity forecasting, planning and utilization resulting in a national best customer service rate of 99.5%.Maintained an employee retention rate of 96%. Managed and mentored a staff of 85 including dispatch, airport greeters and independent operators.Performed annual employee reviews.Trained and mentored new General Manager.Led the operations aspect of all long-term strategic planning for the Chicago region.Managed and enforced all aspects of background checks and random drug testing for all independent operators.

Lead, negotiated and delegated warehouse staff of 20 in shipping and receiving.Effectively delegated responsibilities among all staff in show room duties/customer service.Assessed all current/future inventory control.Successfully implemented and managed emergency third shift to fulfill customer needs.Responsible for performing employee annual reviews.