With two decades of progressive leadership in the telecom sector, I have steered teams through the evolving landscape of IT operations. My journey began on the Fixed network billing system operation, where I developed a robust technical foundation. As I joined Amdocs and Netcracker later as an onsite support and technical lead, my focus shifted to aligning the company solution with the customer's business objectives, leading to a great transition from the client's old system to their next-generation billing system. My expertise lies in orchestrating large-scale IT projects, working with cross-functional teams, and driving digital transformation initiatives that enhance customer experiences and operational agility. I'm passionate about leveraging technology to solve complex business challenges and committed to fostering a culture of continuous improvement. As a lifelong learner, I stay at the forefront of industry trends and emerging technologies, ensuring that my team is equipped to deliver cutting-edge solutions. I believe in the power of collaboration, and I am always seeking opportunities to work with different teams.The latest projects that I've been worked as below:1. Project Title: Billing system transformation Role: BA Duration: 2023/06 - Present key Technologies Used: Netcracker BSS solution Summary: As a BA, I'm working with the customer to know their requirements, pain points of operation, and expectations. I present the solution according to the customer's input and design the new system as per the client's requirement. 2. Project Title: Managing service for a Tier one operator Role: Sr. Operation Team Lead Duration: 2019/10 - 2023/06 key Technologies Used: Netcracker Solution Summary: As an operation team lead, I made the plan for day-to-day operations and delivered the solution to archive the customer's business objects to support the customer from the beginning of the client's business to the million customers. 3. Project Title: 4G network optimization solution Role: Pre-sales/Project Manager Duration: 2017/02 - 2019/10 key Technologies Used: Engineering sales support, vEPC, and 4G network traffic optimization and monitor.Summary: As a pre-sale and project manager, I supported all sales activities and presented the solution to the customer, engaged with the network team to analyze their pain point, and provided the solution to the client.