Rick Ingram Email & Phone Number

Orange County, California Area

Oversee business development process for new airport accounts, including due diligence, financial underwriting, proposal and presentation development, presentation delivery and transitions for new airport locations. Manage LAZ's Airport Services Division, providing leadership and institutional expertise, setting core objectives, and measuring all KPIs. Build positive ongoing relationships with all clients to ensure 100% client retention. Ensure compliance with all contractual obligations for all airport accounts, including revenue processing and reporting, airport operating procedures, vehicle safety standards, and appropriate staffing and service levels. Manage the collection, processing, auditing and reporting of over $250 million of annual airport parking revenues. Manage to aggressive financial goals, resulting in profitable operations. Employ a consultative approach with clients, with a focus toward developing innovative solutions to the unique parking and mobility challenges airports across the country are facing. Implement online sales platforms, business intelligence programs and marketing plans to maximize revenues and profits.

Airport Division

Provide leadership and support for onsite operations managers within LAZ Parking’s Airport Division. Manage portfolio KPIs to ensure operational excellence, revenues are maximized, and expenses are controlled to ensure each account’s profitability goals are achieved. Prepare financial models and develop operations plans for new business proposals and new account startups. Develop strong airport client relationships and ensure client goals are successfully achieved. Implement and directly supervise the transition of services at all new accounts, including designing operational procedures, on-boarding and deploying new (Union and Non-Union) team members, and securing and deploying shuttle fleets.

Greater San Diego Area

Oversee a portfolio containing 200 commercial, hospitality, healthcare, and municipal parking locations, and over 600 employees. I manage all San Diego operations, including setting appropriate parking rates to maximize revenue and balancing customer retention; structuring new and renegotiated account financial deals, ensuring company profitability while still achieving client goals; budgeting for all operational and administrative finances; new business development; parking consultative needs for clients or prospective customers; the operational needs of all startup accounts; employee safety and legal compliance; and maintain quality service by enforcing LAZ brand and service standards. Since assuming this role the San Diego region’s total revenue has risen 30% from $28.2 million annually to $40.5 million. I accomplished this through aggressive rate management, organic new business growth, and creative solutions to capitalize on long term accounts.

Greater San Diego Area

As Director of Operations I was responsible for all of LAZ Parking’s San Diego healthcare and hospitality accounts, totaling over 50 locations with a staff of 500+ employees. In this role I trained, supported, and led a team of five portfolio managers. I was responsible for maximizing division revenues while managing expenses to guarantee the highest NOI possible. I accomplished this by strictly monitoring efficiency metrics, analyzing real-time data, and being nimble enough to make quick adjustments as needed. I also supervised all logistical support for the San Diego operations team, including safety procedures, accounts receivable collections, payroll support, employee training, employee compliance, new hire requests, new location start-ups, and all other day to day operations.

Greater San Diego Area

Sunset Parking Service merged with LAZ Parking, to become the third largest parking company in the U.S. I created the Healthcare Parking division for LAZ’s San Diego region, which represented a significant silo of opportunity for our company. Starting with four very small hospital and medical office building accounts, I worked with the San Diego hospital community to bring parking services to ten major medical facilities within San Diego County, including four Scripps hospitals, four UC San Diego Health System locations, Tri-City Medical Center, Kaiser Permanente, and Rady Children’s Hospital. Operations included self-parking with gated controls, valet and stack parking services, courtesy cart shuttle services, and offsite shuttle bus operations, managing a fleet of 24 passenger buses, transporting over 500 people daily. I also designed and implemented a driver safety program, as well as passenger assistance and wheelchair assistance policies. While I managed this division our annual revenues doubled from $1 million to $2 million.

Greater San Diego Area

Within a year of starting with the company I was promoted to account manager, supervising the largest valet account in the company with over 50 employees. Drawing on skills I’d learned as leader in the military, I built a team of professional valets, traffic directors, and cashier attendants. Eventually I moved into a project manager role, overseeing the startup of five new locations in Orange County and San Diego. This included interfacing with clients to align with their goals, recruiting and training all staff members including the account managers, implementing company policies, and ensuring operational efficiencies to maximize each account’s NOI.

Germany

My military occupational specialty was Mechanized Infantry, and I trained for mounted and dismounted combat operations. During that time I participated in Operation Joint Endeavor as part of the NATO led Stabilization Force (SFOR), ensuring ongoing peace in Bosnia and Herzegovina following the genetic cleansing of the Bosnian War. As a squad member I regularly conducted urban and rural patrols, convoy maneuvers, and force protection operations, and served as both a HUMVEE and Bradley Fighting Vehicle (BFV) driver and as a dismounted machine gunner. I was quickly promoted to Sergeant, and led an Infantry fire team and later a squad, responsible for the supervision and care of nine soldiers. As a leader I trained my squad on a wide variety of tactical operations including individual and unit movement (mounted and dismounted); react to contact; urban close quarters combat; land navigation; nuclear, biological, chemical warfare, BFV gunnery; and rifle marksmanship. On a daily basis I also lead my soldiers through regular physical fitness training and imparted the basic principles of military life.

Bachelor Of Arts (B.A.), Anthropology

Leadership, Commandant'S List

Thirty day course teaching U.S. Army Noncommissioned Officers the fundamentals of leadership, as well as how to train others in military.