Rick Johnson Email and Phone Number
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Rick Johnson personal email
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I am a dedicated ICT Service Delivery and Support leader with extensive experience in delivering high quality outcomes for all levels of business. I have focused on ensuring that ICT systems enable and support the strategic direction of the business. I have achieved this by working with the business to understand their needs and then driving improvements to meet those needs with the appropriate ICT teams. All this is done while inspiring teams to own their outcomes and increase their individual performance, with a positive customer outcome as the key driver.
Tasman Holiday Parks
View- Website:
- tasmanholidayparks.com
- Employees:
- 84
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It Operations ManagerTasman Holiday ParksBrisbane City, Qld, Au
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Service Delivery ManagerFujifilm Codeblue Australia Jan 2022 - PresentBrisbane, Queensland, Australia -
Service Delivery ManagerTelstra Aug 2018 - Jan 2022Brisbane, Queensland, Australia -
Service Delivery ManagerDatacom Dec 2017 - Aug 2018Brisbane, Australia -
Service Performance Manager - Digital & TechnologyUnitingcare Queensland Oct 2016 - Dec 2017Brisbane, AustraliaKey Successes: - Establishment and ongoing management of the "Infrastructure and Small Initiatives" program. - Development and oversight of the state wide NBN migration program. -
Service Performance ManagerUnitingcare Queensland - Groupict Jun 2015 - Oct 2016Brisbane, AustraliaKey Successes: - Establishment of the Major Incident Management process. - Key stakeholder in the “End User Experience” program of work. - Primary ICT liaison to business during time of natural disaster.
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Ict Service Group Relationship ManagerUnitingcare Queensland - Groupict Feb 2013 - Jun 2015Brisbane, AustraliaResponsible for engaging with key senior management stakeholders from each of the 3 service groups within UnitingCare Queensland (Blue Care, UnitingCare Health and UnitingCare Community). Key Successes: - Establishment and ongoing management of the "Business Relationship Management" practice. - Rebranding of the helpdesk to the "UCQ MyServiceDesk". - Opening of the first digital hospital in Australia, St Stephens Hospital Hervey Bay. - Part of the Hospital Executive team for St Stephens Hervey Bay. - Primary ICT liaison to business during time of natural disaster.
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Ict Service Delivery Manager / Nurse Call Services ManagerBlue Care Mar 2010 - Feb 2013Brisbane, AustraliaResponsible for the delivery of ICT support services across Blue Care, as well as the implementation and continuous improvement of ITIL based process. Also responsible for the provision of nurse call services, both new and existing, to all Blue Care residential facilities across Queensland. Key Successes: - Introduction of ICT Change Management processes. - Introduction of ITIL based Incident Management processes. - Re-development of the Blue Care Service Desk to better meet the needs of the organisation. - Creation of the "Nurse Call Services" practice. - Completion of the nurse call replacement project pilot program. - Implementation of a state-wide nurse call replacement program. -
Information Systems Training Co-OrdinatorBlue Care Apr 2004 - Mar 2010In this role I was originally responsible for the development and coordination of training in Blue Care primary IT systems. The role then developed in to a broad based, multi-disciplined position under the direction of the CIO. During this time, I was also seconded to a number of projects to aid in delivering on-time, within budget and to required standards. Key Successes: - Introduction of role based computer literacy courses for all staff. - Development of refresher courses in the HRIS enterprise system. - Introduction of the "business engagement model" to the IT department. - Introduction of on-line IT Self-Help services. - Became known throughout the organisation as a trusted adviser on IT related matters.
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Help Desk ManagerCymax Pty Ltd 2002 - Apr 2004BrisbaneResponsible for the management of the help desk function to external clients. -
It OfficerHeritage Hotel / Stamford Plaza Brisbane 2000 - 2002BrisbaneResponsible for the management and support of the hotels IT and POS systems as well as providing IT support to hotel guests.
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Systems AnalystAbacus Data Systems. 1997 - 2000The responsibilities of this role varied over the course of the 3 years of employment.- Development and delivery of SOE Upgrade training programs to clients such as BHP Coal and Comalco Rio Tinto.- Service and support functions as required while on-site.- Development of a web based help desk system that allowed clients to log their own support calls.
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It Training And Development OfficerEnoggerra Skillshare 1995 - 1997Responsibile for the development and delivery of IT training programmes for the medium and long term unemployed.
Rick Johnson Skills
Rick Johnson Education Details
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Underway -
De La Salle And Frawley Colleges -
Servicemanagementart
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Ompleted
Frequently Asked Questions about Rick Johnson
What company does Rick Johnson work for?
Rick Johnson works for Tasman Holiday Parks
What is Rick Johnson's role at the current company?
Rick Johnson's current role is IT Operations Manager.
What is Rick Johnson's email address?
Rick Johnson's email address is ri****@****.com.au
What is Rick Johnson's direct phone number?
Rick Johnson's direct phone number is +61 7 3253*****
What schools did Rick Johnson attend?
Rick Johnson attended Charles Sturt University, De La Salle And Frawley Colleges, Servicemanagementart, Tafe Queensland Brisbane.
What are some of Rick Johnson's interests?
Rick Johnson has interest in Social Services, Children, Education, Disaster And Humanitarian Relief.
What skills is Rick Johnson known for?
Rick Johnson has skills like Change Management, Project Delivery, Service Delivery, Itil, Stakeholder Management, Business Process Improvement, Vendor Management, Business Analysis, Healthcare, Project Governance, It Strategy, Business Case.
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Rick Johnson
Greater Sydney Area1westerncontainers.com.au -
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1star.com.au -
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