Rick Johnson Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Australia

Brisbane, Australia

Key Successes: - Establishment and ongoing management of the "Infrastructure and Small Initiatives" program. - Development and oversight of the state wide NBN migration program.

Brisbane, Australia

Key Successes: - Establishment of the Major Incident Management process. - Key stakeholder in the “End User Experience” program of work. - Primary ICT liaison to business during time of natural disaster.

Brisbane, Australia

Responsible for engaging with key senior management stakeholders from each of the 3 service groups within UnitingCare Queensland (Blue Care, UnitingCare Health and UnitingCare Community). Key Successes: - Establishment and ongoing management of the "Business Relationship Management" practice. - Rebranding of the helpdesk to the "UCQ MyServiceDesk". - Opening of the first digital hospital in Australia, St Stephens Hospital Hervey Bay. - Part of the Hospital Executive team for St Stephens Hervey Bay. - Primary ICT liaison to business during time of natural disaster.

Brisbane, Australia

Responsible for the delivery of ICT support services across Blue Care, as well as the implementation and continuous improvement of ITIL based process. Also responsible for the provision of nurse call services, both new and existing, to all Blue Care residential facilities across Queensland. Key Successes: - Introduction of ICT Change Management processes. - Introduction of ITIL based Incident Management processes. - Re-development of the Blue Care Service Desk to better meet the needs of the organisation. - Creation of the "Nurse Call Services" practice. - Completion of the nurse call replacement project pilot program. - Implementation of a state-wide nurse call replacement program.

In this role I was originally responsible for the development and coordination of training in Blue Care primary IT systems. The role then developed in to a broad based, multi-disciplined position under the direction of the CIO. During this time, I was also seconded to a number of projects to aid in delivering on-time, within budget and to required standards. Key Successes: - Introduction of role based computer literacy courses for all staff. - Development of refresher courses in the HRIS enterprise system. - Introduction of the "business engagement model" to the IT department. - Introduction of on-line IT Self-Help services. - Became known throughout the organisation as a trusted adviser on IT related matters.

Brisbane

Responsible for the management of the help desk function to external clients.

Brisbane

Responsible for the management and support of the hotels IT and POS systems as well as providing IT support to hotel guests.

The responsibilities of this role varied over the course of the 3 years of employment.- Development and delivery of SOE Upgrade training programs to clients such as BHP Coal and Comalco Rio Tinto.- Service and support functions as required while on-site.- Development of a web based help desk system that allowed clients to log their own support calls.

Responsibile for the development and delivery of IT training programmes for the medium and long term unemployed.

Grad Cert In Organsational Change, Underway

Education record

Education record

Advanced Diploma Of Information Technology, Ompleted